崗位職責/職位描述
職位描述：
1.Directs and controls all subordinate Housekeeping Attendants to ensure that all day to day operational matters are handled on time and guest expectations are met.
指導和控制所有下屬客房部員工。
2.Assigns villas for cleaning as per schedules and monitors the cleaning process.
按照計劃分配員工清潔別墅。
3.Ensures that vacant rooms are cleaned on time, checks them on completion of cleaning and reports back to housekeeping once complete.
確保準時清潔空房，并在檢查清潔完成度后馬上報告客房部辦公室。4.Reports engineering failures and breakdowns and follows up on repair schedules.
報告客房工程問題并跟進維修狀態(tài)。
5.Oversees the cleanliness and maintenance of housekeeping pantries ensuring par stocks are properly in order.
監(jiān)督客房的清潔和維修。
6.Oversees the condition of plants both within and outside the villas and reports any problems to immediate supervisor.
檢查監(jiān)督別墅內外植物的情況。
7.Oversees the minibar operation ensuring bars are restocked in a timely and efficient manner.
檢查別墅內迷你吧情況，確保及時填補進貨。
8.Oversees the issuing, controlling and application of housekeeping cleaning chemicals.
發(fā)放并控制客房清潔劑的應用。
9.To attend to any ad hoc guests requests ensuring that they are is properly attended to.
確?？腿说奶貏e需要求得到滿足。
10.To oversee the turndown process ensuring specially requested times are adhered to.
監(jiān)督開夜床服務在規(guī)定的時間內完成。
11.Executes departmental administration filling in forms and checklists as required on time.確保規(guī)定時間內完成填寫部門表格，執(zhí)行部門管理。
12.Maintains and adheres to the policy regarding lost and found and reports any security concerns to supervisors.
維持失物招領政策，并將相應安全問題匯報管理者。
13.Handles customer complaints if possible, or reports them to supervisor.
處理客人投訴，或報告管理人員。
14.Coaches, counsels, disciplines and develops subordinate employees.
輔導員工，幫助其成長。
