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崗位職責(zé): 1. 負(fù)責(zé)服務(wù)團(tuán)隊(duì)的管理與指導(dǎo)，確保服務(wù)質(zhì)量 2. 與客戶進(jìn)行有效溝通，解決服務(wù)過程中的問題 3. 激勵團(tuán)隊(duì)成員，提升團(tuán)隊(duì)整體績效 4.監(jiān)督服務(wù)、清潔、籌備等工作是否符合標(biāo)準(zhǔn)、操作程序是否符合規(guī)范。 任職要求： 1. 具備出色的溝通能力和團(tuán)隊(duì)協(xié)作精神 2. 能夠快速應(yīng)對服務(wù)中的各種挑戰(zhàn) 3. 持續(xù)優(yōu)化服務(wù)流程，追求卓越的服務(wù)體驗(yàn)

*職位名稱：西餐廳服務(wù)經(jīng)理 *公司簡介： 歡迎加入EAT N WORK 團(tuán)隊(duì)! 我們是一家西餐廳，現(xiàn)在正在尋服務(wù)經(jīng)理，歡迎你加入我們! *薪資待遇： 月薪范圍10K—12K *工作時間： 做六休一，彈性工作制，需根據(jù)門店運(yùn)營需求靈活調(diào)整。 *崗位職責(zé)： 作為服務(wù)經(jīng)理，您將擔(dān)任以下核心職責(zé)： 1、負(fù)責(zé)確定餐廳的經(jīng)營政策，組織制定、復(fù)盤調(diào)整餐廳的短期工作計(jì)劃和長期發(fā)展計(jì)劃。 2、根據(jù)餐廳的核心表達(dá)衍生出相應(yīng)匹配的消費(fèi)場景，運(yùn)用運(yùn)營手段完成相應(yīng)的配套流程 3、根據(jù)市場需求來制訂包含成本管理，消費(fèi)結(jié)構(gòu)，定價策略等一系列的相應(yīng)的財(cái)務(wù)分析及預(yù)算，完成制定業(yè)績指標(biāo)。 4、負(fù)責(zé)門店員工的任用及管理培養(yǎng)以及發(fā)展，定期對員工進(jìn)行績效評估 5、負(fù)責(zé)門店人才培養(yǎng)工作的組織和實(shí)施，以餐廳核心理念為服務(wù)，使員工匹配相應(yīng)的各類技能，經(jīng)驗(yàn)以及工作狀態(tài)。 6、配合主廚進(jìn)行新品研發(fā)，制定調(diào)整的產(chǎn)品價格，并組織實(shí)施各項(xiàng)銷售活動。 7、負(fù)責(zé)門店安全和飲食衛(wèi)生工作，組織培訓(xùn)及監(jiān)督檢查工作，徹底杜絕安全隱患。 需對大眾點(diǎn)評及美團(tuán)等線上運(yùn)營平臺經(jīng)驗(yàn)豐富。

熟悉并對餐廳菜單和酒單有相當(dāng)?shù)牧私狻?促銷飲品以提高營業(yè)收入。 向餐廳領(lǐng)班/副理報(bào)告所有困難及問題，以便解決和跟進(jìn)。 保持所有酒水和客人供應(yīng)品的標(biāo)準(zhǔn)庫存量。 確保根據(jù)要求和運(yùn)作需要做好餐前準(zhǔn)備工作。 清潔并重新擺設(shè)餐臺和餐桌。 根據(jù)要求準(zhǔn)備及服務(wù)雞尾酒。 在特別推廣或活動期間，根據(jù)活動主題協(xié)助餐廳的擺臺和裝飾。 確保所有飲品在適合溫度下的妥善儲存。 確保所有杯具的光亮、潔凈。 協(xié)助對酒吧的盤點(diǎn)并保持準(zhǔn)確的盤存記錄。 提出補(bǔ)充酒吧飲品的申請。

大堂酒廊 酒吧 熟悉并對餐廳菜單和酒單有相當(dāng)?shù)牧私狻?促銷飲品以提高營業(yè)收入。 向餐廳領(lǐng)班/副理報(bào)告所有困難及問題，以便解決和跟進(jìn)。 保持所有酒水和客人供應(yīng)品的標(biāo)準(zhǔn)庫存量。 確保根據(jù)要求和運(yùn)作需要做好餐前準(zhǔn)備工作。 清潔并重新擺設(shè)餐臺和餐桌。 根據(jù)要求準(zhǔn)備及服務(wù)雞尾酒。 在特別推廣或活動期間，根據(jù)活動主題協(xié)助餐廳的擺臺和裝飾。 確保所有飲品在適合溫度下的妥善儲存。 確保所有杯具的光亮、潔凈。 協(xié)助對酒吧的盤點(diǎn)并保持準(zhǔn)確的盤存記錄。 提出補(bǔ)充酒吧飲品的申請。

確保酒店最基本的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行。 確保貫徹執(zhí)行所有凱悅溫情和餐飲經(jīng)典20條的標(biāo)準(zhǔn)。 對于客戶調(diào)查結(jié)果做出回應(yīng)并落實(shí)相應(yīng)的改善措施。 以支持和靈活的態(tài)度與其他經(jīng)理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 確保餐飲部員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門合作。

全面落實(shí)酒店餐飲部的各項(xiàng)標(biāo)準(zhǔn)。 積極響應(yīng)客人的合理建議，并盡快改善。 保證管事部的員工始終會以主動靈活的工作方式與其他部門的員工共事。時刻銘記我們的工作理念是“我們?nèi)翰呷毫Α薄?保證按照操作手冊使用餐飲部內(nèi)的所有儀器。 努力滿足每個餐廳的需求。　 嚴(yán)格控制庫存，和固定設(shè)施的使用。并且確保所有的廚房都設(shè)施完善。 保養(yǎng)和清理每個廚房及廚房內(nèi)的設(shè)施。　 保證餐飲部后場的干凈有序。 確保垃圾被及時清理，并確保每天放好卷紙及補(bǔ)滿皂液盒。 向管事部經(jīng)理報(bào)告所有困難或問題，以進(jìn)行解決和跟辦 確保正確操作清洗餐盤、杯子、碟子、銀器等的自動洗碗機(jī)。 確保根據(jù)所設(shè)標(biāo)準(zhǔn)洗凈餐具、瓷器、玻璃器皿及銀器。 給員工安排培訓(xùn)提高他們的專業(yè)知識和技能。 協(xié)助進(jìn)行每月對運(yùn)營設(shè)備及營業(yè)用品的盤點(diǎn)。 根據(jù)酒店的“失物招領(lǐng)”處理程序處理所有“失物招領(lǐng)”物品。 協(xié)助保證為每個餐廳提供潔凈干燥的設(shè)施?！?協(xié)助保證為每個廚房提供潔凈干燥的廚具。 監(jiān)督夜間廚房清潔工作和餐飲部的后場區(qū)域?！?確保所有的清理工作嚴(yán)格遵守后場清理?xiàng)l例和垃圾處理規(guī)定。 確保按照部門營運(yùn)手冊的要求保養(yǎng)好廚房的餐飲設(shè)備及其它設(shè)施。

記錄客人的點(diǎn)菜，并在結(jié)束電話前復(fù)述客人的點(diǎn)單。 確保按要求正確記錄所有點(diǎn)菜。 將所有菜品迅速、及時地送至客房。 嚴(yán)格遵守酒店的制度和程序，特別是進(jìn)入客房的制度和程序 確保不進(jìn)入任何掛有“請勿打擾”標(biāo)志的客房。 得到通知后，迅速收回客房中或走廊上的餐具。 運(yùn)送所點(diǎn)菜品同時呈送帳單并收取客人支付。

確保酒店最基本的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行。 確保貫徹執(zhí)行所有凱悅溫情和餐飲經(jīng)典20條的標(biāo)準(zhǔn)。 對于客戶調(diào)查結(jié)果做出回應(yīng)并落實(shí)相應(yīng)的改善措施。 以支持和靈活的態(tài)度與其他經(jīng)理緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 確保餐飲部員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門合作。

崗位職責(zé): Scope of Job: As Food Safety Supervisor you will work closely with the Food Safety Compliance Manager and Management teams at the attraction to ensure effective implementation of our Food Safety policies, procedures, standards and culture. The role will seek to ensure excellent food products and services are delivered safely and hygienically to our guests, staff and contractors every day. 作為食品安全主管，您將配合食品安全合規(guī)經(jīng)理并且和管理團(tuán)隊(duì)密切合作，確保有效執(zhí)行食品安全政策、程序、標(biāo)準(zhǔn)和文化。該職位將努力確保每天為游客、員工和承包商提供安全衛(wèi)生的優(yōu)質(zhì)食品和服務(wù)。 The role will also include the provision of advice, direction and performance monitoring relating to the broader topic of health and safety risks in the attractions catering environments. The effective management of food safety risks is, to an extent, determined through the effective control of health and safety risks more generally in these areas. With both, our employees are at the heart of the necessary processes and safety arrangements. 該職位將涉及為餐飲運(yùn)營場所餐飲環(huán)境中更廣泛的健康和安全風(fēng)險(xiǎn)議題提供專業(yè)建議、戰(zhàn)略指導(dǎo)和績效評估。食品安全風(fēng)險(xiǎn)的有效管理在很大程度上依賴于這些領(lǐng)域內(nèi)整體健康和安全風(fēng)險(xiǎn)的妥善控制。在這兩個方面，我們的員工都是關(guān)鍵流程和安全措施的核心要素。 Job Responsibility 工作職責(zé) 1. 食品安全培訓(xùn) Food Safety Training - Develop food safety training materials and implement a food safety training program to raise awareness of the importance of food safety among all employees. 制定食安培訓(xùn)課件并實(shí)施食品安全培訓(xùn)計(jì)劃，提升全體員工對食品安全意識。 - Ensure that the training content complies with Merlin's food safety management system and strictly follows LLSHR food safety standard operating procedures. 確保培訓(xùn)內(nèi)容符合默林食品安全管理系統(tǒng)，并嚴(yán)格執(zhí)行上海樂高樂園度假區(qū)食安標(biāo)準(zhǔn)操作程序 2. 食品安全審核 Food Safety Audit - Assist with the park's F&B audit plan, conduct safety audits for the operations team and various F&B outlets, identify unsafe operational behaviors, and propose corresponding safety improvement measures and plans 協(xié)助制定度假區(qū)內(nèi)餐飲食品安全審核計(jì)劃，對餐飲運(yùn)營場所進(jìn)行安全評估審核，針對不安全的操作行為提出相應(yīng)的改進(jìn)措施和計(jì)劃 - Support the admission inspection, food safety assessment, and regular audits of food suppliers 評估新引入的餐飲供應(yīng)商食品安全相關(guān)資質(zhì)，協(xié)助準(zhǔn)入踏勘流程并持續(xù)進(jìn)行定期的食品安全審核。 3. 食品安全實(shí)驗(yàn)室管理 Lab Management - Be responsible for developing food sampling plans, food testing plans, and equipment and consumables management for F&B outlets within attraction 負(fù)責(zé)制定餐飲運(yùn)營場所內(nèi)食品留樣計(jì)劃、食品檢測計(jì)劃及設(shè)備器材和耗材管理工作 - Improve laboratory operational efficiency, including but not limited to staff inspection efficiency, equipment utilization efficiency, and efficiency in following up and rectifying detected issues 提高實(shí)驗(yàn)室運(yùn)營效率，包括但不限于檢測效率、設(shè)備使用效率、問題跟進(jìn)效率流程等工作。 4. 食品安全事故調(diào)查 Food Safety Incident Investigation - Support the Food & Beverage team in ensuring proper recording, investigation, and analysis of food-related incidents, complaints, and potential risks occurring in the park, and provide technical safety solutions to prevent recurrence 協(xié)助餐飲團(tuán)隊(duì)妥善記錄、調(diào)查并分析餐飲運(yùn)營場所內(nèi)發(fā)生的食品相關(guān)事件、投訴和潛在風(fēng)險(xiǎn)，同時提供專業(yè)的技術(shù)安全解決方案，以預(yù)防類似情況再次發(fā)生。 - Create relevant safety topics and safety promotions based on safety incidents, and regularly share with the food and beverage team to enhance overall safety awareness 根據(jù)安全事故制作相應(yīng)的安全話題和安全宣傳，定期與餐飲團(tuán)隊(duì)進(jìn)行分享提升整體安全意識 5. 食品安全相關(guān)法規(guī)更新 Update on Food Safety Regulations - Combine the latest updates on national and local food safety regulations and standards, summarize and update existing standards in real-time to avoid compliance risks 系統(tǒng)性整合國家及地方層面最新的食品安全法規(guī)和標(biāo)準(zhǔn)，并持續(xù)對現(xiàn)有標(biāo)準(zhǔn)進(jìn)行實(shí)時分析和更新，以有效規(guī)避合規(guī)風(fēng)險(xiǎn) 6. 第三方服務(wù)商管理 Third-party Service Provider Management - Guide and support relevant F&B contractors and service providers in correctly implementing Shanghai LEGOLAND's safety and food safety procedures 指導(dǎo)并協(xié)助相關(guān)餐飲承包商和服務(wù)供應(yīng)商正確實(shí)施度假區(qū)的安全及食品衛(wèi)生規(guī)程 Health & Safety 健康與安全 You are responsible for implementing Merlin’s HSS Policy, management system and related standards. Within the area of management responsibility, you must: ? Show clear leadership and commitment to HSS; this includes setting a good personal example. ? Develop plans that are consistent with the HSS strategy to carry out risk assessments and meet relevant standards, legal requirements and Merlin’s HSS targets and objectives. ? Take the necessary practical steps to implement the HSS management system, including: ? Providing suitable resources and training ? Defining specific roles and responsibilities ? Explaining HSS issues effectively ? Establishing operational controls ? Managing contractors effectively ? Organising emergency response arrangements ? Implement measures to monitor HSS performance and, where necessary, take corrective action. This includes audits, performance monitoring, and reporting / investigating incidents. ? Ensure that HSS decisions are consistent with Merlin’s HSS Policy. ? Consider HSS issues in business decisions and explain their importance. ? Support promotional campaigns and educational plans. ? Recognise and reward employees who show positive HSS behaviour and achieve HSS objectives. ? Discuss HSS issues regularly. ? Encourage employees to suggest measures to improve HSS performance, and follow these up. ? Ensure that employees who blatantly or repeatedly violate HSS standards, procedures and rules are disciplined appropriately. ? Challenge unsafe conditions or actions and work with those involved to agree the necessary safety improvements. ? Provide ready access to skilled HSS professionals and / or accurate HSS advice. 您有責(zé)任落實(shí)默林的HSS（健康、安全和保障）政策，管理制度及相關(guān)標(biāo)準(zhǔn)。 在各自的管理職責(zé)范圍內(nèi)，必須： ? 展現(xiàn)明確的HSS領(lǐng)導(dǎo)力和承諾，包括設(shè)置一個好的個人榜樣。 ? 制定符合 HSS 戰(zhàn)略的計(jì)劃，以實(shí)施風(fēng)險(xiǎn)評估并滿足相關(guān)標(biāo)準(zhǔn)、法律要求和默林集團(tuán)的 HSS目標(biāo)。 ? 采取必要的實(shí)際步驟實(shí)施HSS管理體系，包括: ? 提供適當(dāng)?shù)馁Y源和培訓(xùn) ? 定義具體的角色和職責(zé) ? 有效地解釋HSS問題 ? 建立運(yùn)營控制措施 ? 有效管理承包商 ? 組織實(shí)施應(yīng)急響應(yīng) ? 實(shí)施監(jiān)測HSS績效的措施，并在必要時采取糾正措施。這包括審計(jì)、績效監(jiān)控和報(bào)告/調(diào)查事件。 ? 確保 HSS 決策與默林集團(tuán)的HSS政策保持一致。 ? 在業(yè)務(wù)決策中考慮HSS問題并解釋其重要性。 ? 支持HSS提升和教育計(jì)劃。 ? 認(rèn)可并獎勵表現(xiàn)出積極HSS行為的員工。 ? 定期討論HSS問題。 ? 鼓勵員工提出提高HSS績效的措施，以及跟進(jìn)措施的實(shí)施。 ? 確保公然或?qū)掖芜`反HSS標(biāo)準(zhǔn)、程序和規(guī)則的員工受到適當(dāng)?shù)募o(jì)律處分。 ? 挑戰(zhàn)不安全的條件或行動，并與相關(guān)人員合作達(dá)成一致必要的安全改進(jìn)。 ? 提供必要的權(quán)限給 HSS 專業(yè)人員和/或準(zhǔn)確的 HSS 建議。 任職資格: 1. Bachelor's degree or above in Food Safety related majors 食品安全相關(guān)專業(yè)，本科及以上 2. At least 3 years of experience in food safety, preferably with international experience in Park resort catering；chain restaurants, hotel catering, food manufacturing industry, or third-party auditing organizations 至少3年以上食品安全工作經(jīng)驗(yàn)，優(yōu)選具有大型主題樂園餐飲、國際化的連鎖社餐、酒店餐飲、食品制造業(yè)或三方審核機(jī)構(gòu)工作經(jīng)驗(yàn)者 3. Fundamental knowledge and skills in food safety 食品安全基礎(chǔ)知識和技能 4. Familiar with food safety systems (HACCP, ISO22000, BRC, etc.) 熟悉食品安全體系（HACCP、ISO22000、BRC等） 5. Able to independently conduct food physicochemical/microbiological experiments 能夠獨(dú)立完成食品理化/微生物實(shí)驗(yàn) 6. Strong sense of responsibility and principles, pragmatic and pursuit of excellence 具有較強(qiáng)的責(zé)任心和原則性，求真務(wù)實(shí)、追求極致 7. Fluent in English reading and writing 英文讀、寫流利

Scope of Job: This role exists within the Food & Beverage department to complement, strengthen, develop, and support the Restaurant Management team. Assist the Assistant Manager and Manager in daily operation of outlet. Responsible for efficient and profitable operation of restaurant and direct supervision of management team and initiating correct actions. Responsible for the daily operations to ensure positive performance. Ensure all LLSHR SOP, policies and procedures are adhered to. Main Responsibilities 1. Job Purpose (please list primary role responsibilities and operational accountability) - Under the direction of the Assistant Manager, supervises the operations in a specific food service restaurant and / or stand. - Responsible for the high standards of service efficiency, training, sanitation, cleanliness and maintenance of the work areas at all the time. - Assist to manage restaurant sales, control operating expenses, maintain food and service quality to increase guest satisfaction. - Review operating results with the team and identify opportunities to improve performance. Perform other duties as assigned. - Assist with the preparation and cooking of food in accordance with standards recipes and serving guide specifications. - This role will encompass the implementation of operating procedures and standards, the management and development of team members, and liaise with attraction management to ensure that LLSHR short term and long-term goals are met. - Assist to oversee daily culinary operations and all operating equipment cleanliness within the kitchen to meet hygiene standards at all the time. - Responsible for inventory checks and daily ordering. 2. Health & Safety - Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained. Where incidents do occur, they must ensure that they are reported to their line manager and must cooperate with any investigation as appropriate. 任職要求Requirements 1. Creativity - Understand and relate to the dynamic nature of the hotel and park food and beverage industry. - Input ideas and information to improve the efficient running of the restaurant, C&B, F&B department, and hotel. 2. Applied Knowledge & Specialist Skills - Excellent communication skills. - Have an awareness of our guests needs and wants to eliminate complaints and exceed expectations. 3. Background & Experience - 5-7+ years job related experience in a theme park, chain restaurant or other F&B industries; possess a comprehensive set of F&B service and operations skills. - Food Hygiene Certificate is a must; certification of previous training in hospitality is preferred. - Ability to smoothly communicate in English and Mandarin to provide effective communication. - Ability to work flexible hours/shifts, including nights, weekends, and holidays to support Resort operations. - Be a role model at all the time; willing to learn and adapt well to new challenges. - Team oriented approach to management with a mindset of open communications. 4. Education - High School and above; Hospitality vocational school preferred. 5. Work Environment - Various inside and outside locations with varying temperatures and floor surfaces. - Exposed to wet and/or humid conditions. 6. Others - Maintaining confidentiality within the organization and protect any information that is classified as confidential. - Maintaining honesty and integrity with colleagues and guests - Requires a valid driver’s license

Responsible for managing daily operation in order to meetand exceed customer needs and business requirements; whilst ensuring adherenceto service standards and operating procedures. 負(fù)責(zé)管理每天的日常運(yùn)作，以滿足并超越客戶和業(yè)務(wù)需求，并同時檢視服務(wù)標(biāo)準(zhǔn)和經(jīng)營程序。 Participate in the development, implementation andcontinual review of policies, procedures, practices and standards. 參與制定、實(shí)施及審查政策、程序、做法及標(biāo)準(zhǔn)。 Participate in the selection of Talent. 制定和建立與酒店目標(biāo)一致的團(tuán)隊(duì)。 Customize experiences. 創(chuàng)造個性化 非凡的顧客服務(wù)體驗(yàn)。

Responsible for managing daily operation in order to meet and exceedcustomer needs and business requirements; whilst ensuring adherence to servicestandards and operating procedures. 負(fù)責(zé)管理每天的日常運(yùn)作，以滿足并超越客戶和業(yè)務(wù)需求，并同時檢視服務(wù)標(biāo)準(zhǔn)和經(jīng)營程序。 Manage dailyoperations and supervise delivery to ensure consistently delivery of qualitylifestyle experience to our guests. 管理日常作業(yè)，監(jiān)督服務(wù)流程，提供客人一致性高品質(zhì)的享受及WOW般的體驗(yàn)。 Participate in thedevelopment, implementation and continual review of policies, procedures,practices and standards. 參與制定、實(shí)施及審查政策、程序、做法及標(biāo)準(zhǔn)。 Maintain high visibility during meal service and occupancy in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers’ complaints to ensure their satisfaction. 維持客戶用餐期間高品質(zhì)服務(wù)，并確保流程順暢促進(jìn)良好的公共關(guān)系，善用糾正措施和處理客訴并取得顧客滿意度。 Inspect all areas to ensure the food quality and service are according to standards and to ensure the physical facilities and equipment are well kept and that all health and safety regulations are adhered to, by verifying temperatures, observing presentation, tasting products and checking preparation methods to determine quality. 檢查所有區(qū)域以確保餐飲品質(zhì)服務(wù)流程、以及廚房、餐廳及其用具皆均達(dá)水準(zhǔn)規(guī)定及檢查有無破損處，并以確認(rèn)溫度、檢視食品擺飾、品嘗食品的方式來確保品質(zhì)已達(dá)到健康和安全標(biāo)準(zhǔn)。 Train, develop, coach and manage the performance of direct and indirect reporting associates to ensure the efficient running of the bar in order to maximize associate satisfaction, productivity, guest satisfaction and consequently profitability. 訓(xùn)練、培養(yǎng)、及指導(dǎo)直接與間接部署以確保部門運(yùn)作效率、員工及客戶的滿意度、生產(chǎn)率以及高獲利。 Forecast covers and revenues, while controlling payroll and other relevant costs, minimizing loss and misuse in order to achieve and exceed the budgeted profitability. 管控工資和其他相關(guān)費(fèi)用同時估計(jì)來客數(shù)及收益，降低損失與濫用，以達(dá)并超越預(yù)估的盈利收入。

Responsible formanaging daily operation inorder tomeet and exceed customer needs and business requirements; whilst ensuring adherence to service standards andoperating procedures. 負(fù)責(zé)管理每天的日常運(yùn)作，以滿足并超越客戶和業(yè)務(wù)需求，并同時檢視服務(wù)標(biāo)準(zhǔn)和經(jīng)營程序。 Manage daily operations and supervise deliveryto ensureconsistently deliveryof qualitylifestyle experienceto our guests. 管理日常作業(yè)，監(jiān)督服務(wù)流程，提供客人一致性高品質(zhì)的享受及WOW般的體驗(yàn)。 Participate in the selection?of Talent. 制定和建立與酒店目標(biāo)一致的團(tuán)隊(duì)。

Responsible for providing a full range of operational and administrative support to Director, Beverage + Food with great energy with positive professional attitude. 負(fù)責(zé)為總監(jiān)提供全方位的運(yùn)營和行政支持，給予飲食部極大的能量以及積極的專業(yè)態(tài)度。 In a professional and stylish manner ensure the smooth operation of beverage + food department and maximize the quality of W experience.? 用專業(yè)和時尚的風(fēng)格確保飲食部的運(yùn)行平穩(wěn)和最大化W的體驗(yàn)質(zhì)量。 Work with individual venue managers regarding food + beverage quality, service, cleanliness, merchandizing and promotions. 與各個餐廳經(jīng)理一起共事有關(guān)餐飲的質(zhì)量，服務(wù)，清潔，商品和促銷活動。 Assist with beverage + food function management. 協(xié)助飲食部的運(yùn)行管理。

MAIN RESPONSIBILITIES: 主要職責(zé) : Consistently provide thoughtful and personal service with the goal to develop a rapport with members, and guests. 始終如一地提供周到和個性化的服務(wù)，目標(biāo)是與會員和客人建立融洽的關(guān)系。 Ensure the floor is set and ready for service. 確保場地布置好，準(zhǔn)備好服務(wù)。 To take responsibility for the bar opening procedure and paying attention to the cleanliness and alignment of all equipment, the freshness and correct preparation of all ingredients, and stock levels of all bottles. 負(fù)責(zé)酒吧的開業(yè)手續(xù)，并注意所有設(shè)備的清潔和對齊，所有食材的新鮮度和正確的準(zhǔn)備，以及所有瓶子的庫存水平。 Maintain the cleanliness and always restock equipment as needed. 保持清潔，并根據(jù)需要隨時補(bǔ)充設(shè)備。? Maintain thorough working knowledge of drink menus and be able to articulate to guests in an engaged and thoughtful manner. 對酒水菜單有全面的了解，并能以積極周到的方式向客人表達(dá)。? Proficient use of POS for ordering and billing purposes. 熟練使用?POS?點(diǎn)單和結(jié)賬。? Cash handling and communication skills with management done with?upmost?professionalism. 以最高的專業(yè)水平處理現(xiàn)金并與管理層溝通。? Execution of the order of service in a timely and accurate manner with the goal of creating memorable service - we want Members and Guests to remember that cocktail! 及時準(zhǔn)確地執(zhí)行服務(wù)訂單，以創(chuàng)造令人難忘的服務(wù)為目標(biāo)-我們希望會員和客人記住那杯雞尾酒! Prepare all beverages to the standards of Fotografiska and our partners. 按照?Fotografiska?和我們合作伙伴的標(biāo)準(zhǔn)準(zhǔn)備所有飲料。? Thorough working knowledge of all beverages: coffee/tea/non-alcoholic/wines/beers/spirits. 對所有飲料有全面的工作知識:咖啡/茶/無酒精/葡萄酒/啤酒/烈性酒。? Communicating with servers on orders to ensure delivery of drinks to members in a timely manner and alerting the Bar Manager when running low on a particular item. 與服務(wù)員溝通訂單，以確保及時將飲料送到會員手中，并在某項(xiàng)飲料不足時提醒酒吧經(jīng)理。 Develop and coordinate the organization of various areas of the bar and other F&B outlets on property. 發(fā)展和協(xié)調(diào)酒吧各個區(qū)域和酒店其他餐飲網(wǎng)點(diǎn)的組織工作。? Competency in conversing with members, guests and potential members regarding Fotografiska and our various programs and amenities. 有能力與會員、客人和潛在會員就?Fotografiska?和我們的各種項(xiàng)目和設(shè)施進(jìn)行交談。? Set up/ breakdown of bar needs on a daily level.?? 建立/分解酒吧的日常需求。? ? Work multiple bar activations on the property that hosts several events weekly.? 在每周舉辦幾次活動的酒店上工作多個酒吧激活。? To record daily breakages and to help to minimize breakages by enforcing the house rules. 記錄每天的破損情況，并通過執(zhí)行酒店規(guī)定來幫助減少破損。? To assist the Bar Managers in carrying out stock-takes and ordering, creating new cocktails and researching new products. 協(xié)助酒吧經(jīng)理進(jìn)行盤點(diǎn)和點(diǎn)單，制作新雞尾酒和研究新產(chǎn)品。 ·????????Knowledge of craft and classic?cocktails?along with strong old world/new world wines. Get authority and responsibility to subordinate managers in a way that the entire Food and Beverage operation runs smoothly. Ensure that all legal aspects are being fulfilled in regards to: 了解工藝和經(jīng)典 雞尾酒 以及舊世界/新世界的烈性葡萄酒。賦予下屬經(jīng)理權(quán)力和責(zé)任，使整個餐飲運(yùn)營順利進(jìn)行。確保在以下方面遵守所有的法律規(guī)定: o???Control of liquor, beer and wine 酒類、啤酒和葡萄酒的管制? o???Sanitation and safety 衛(wèi)生與安全? o???Guest walkouts and short checks 客人罷工和空頭支票 o???Truth in menu 菜單上的真相? REQUIREMENTS ： 要求 : 1.????? Education?? 教育? A college degree specializing in restaurant/hotel management or equivalent qualification 大專以上學(xué)歷，餐廳/酒店管理專業(yè)或同等學(xué)歷 2.????? Language??? 語言? Good communication skill in Mandarin and English verbal, listening and writing? 良好的中英文聽說讀寫溝通能力 3.????? Work Experience?? 工作經(jīng)驗(yàn)? Related Bar, Restaurant or Lounge experience in the same or similar positions 有相同或類似崗位的酒吧、餐廳或酒廊工作經(jīng)驗(yàn) 4.????? Knowledge??? 知識 Extensive knowledge of Bar/Lounge operational procedures. Fotografiska values diverse educational and training backgrounds in consideration of the role. We are committed to training the right individuals who exemplify our values and are eager to learn 對酒吧/酒廊的操作流程有廣泛的了解。? Fotografiska?看重不同的教育和培訓(xùn)背景。我們致力于培養(yǎng)能夠體現(xiàn)我們價值觀并渴望學(xué)習(xí)的合適人才 5.????? Skills? 技能 Impeccable customer service by responding promptly to member/guest needs, soliciting feedback to improve service, and responding to all member requests (not just F&B related) 無懈可擊的客戶服務(wù)，及時回應(yīng)會員/客人的需求，征求反饋意見以改善服務(wù)，并回應(yīng)所有會員的要求(不僅僅是餐飲相關(guān)的) 6.????? Working Environment and schedule??? 工作環(huán)境和時間安排 Able to work on some nights, weekends and holidays 能夠在晚上、周末和節(jié)假日工作

崗位概述： ?確保根據(jù)標(biāo)準(zhǔn)及規(guī)則給客人提供高效率的服務(wù)。主要職責(zé)將餐廳的運(yùn)作情況及服務(wù)細(xì)節(jié)報(bào)告于餐廳經(jīng)理。 職責(zé)義務(wù)： 有權(quán)在特定的場合對客人的投訴、員工放權(quán)及與其它部門的溝通作出相應(yīng)處理決定。確保所有客人消費(fèi)都正確無誤的輸入電子計(jì)算系統(tǒng)。另確保所有票據(jù)及現(xiàn)金都按照酒店的正確步驟完成。同時依照餐廳經(jīng)理的指示對客人提供 高質(zhì)量的服務(wù)。帶領(lǐng)小組成員出色完成上級交代任務(wù)，確保員工給客人提供優(yōu)質(zhì)的服務(wù)并達(dá)到部門目標(biāo)。

崗位職責(zé) 1、負(fù)責(zé)日餐廳員工的崗位業(yè)務(wù)培訓(xùn)，督促各崗位抓好培訓(xùn)工作、提高全員業(yè)務(wù)素質(zhì)。 2、檢查各類用具的破損丟失情況，將各項(xiàng)易耗品費(fèi)用降到最低點(diǎn)。 3、督促廚師長做好食品衛(wèi)生成本核算、食品價格等工作，定期研究新菜加以推廣、提高食品的出成率及邊腳料的利用率， 最大限度贏得利潤。 4、發(fā)展良好的賓客關(guān)系，滿足賓客特殊需求，處理各類賓客投訴。 5、制定、推行和監(jiān)督本部門的各項(xiàng)管理制度。 崗位要求 1、3年以上餐廳管理崗位工作經(jīng)驗(yàn)，有酒店或連鎖餐飲管理經(jīng)驗(yàn)者優(yōu)先考慮，可以考慮中餐背景； 2、熟悉掌握餐飲管理與服務(wù)的專業(yè)知識和技能； 3、具有較強(qiáng)的組織管理能力，合理分配員工工作； 4、掌握有效控制餐飲成本的途徑，督導(dǎo)各種餐飲服務(wù)規(guī)范、菜肴質(zhì)量標(biāo)準(zhǔn)的執(zhí)行； 5、具有較強(qiáng)的口頭表達(dá)、撰寫業(yè)務(wù)報(bào)告的能力； 6、能妥善處理客人投訴及其他突發(fā)事件的能力； 7、有較強(qiáng)的事業(yè)心和責(zé)任感，工作認(rèn)真踏實(shí)，為人處事公正嚴(yán)肅。

Relevant high star hotel working experience is preferable. 有高星酒店相關(guān)工作經(jīng)驗(yàn)者優(yōu)先考慮

崗位描述 工作中你將負(fù)責(zé)提供始終如一的卓越客戶服務(wù)。 餐廳主管主要負(fù)責(zé)餐廳的日常營運(yùn)的組織與服務(wù)。 資質(zhì)要求 對酒店行業(yè)充滿熱情 需要具備良好的服務(wù)態(tài)度、與人交流能力和人際交往能力 至少擁有3年的酒店工作經(jīng)驗(yàn)

【崗位職責(zé)】 1、負(fù)責(zé)編制餐飲部所需餐具和用具的年度預(yù)算。 2、根據(jù)各餐廳餐具的盤點(diǎn)情況，負(fù)責(zé)于采購部門溝通，提出器具購置計(jì)劃，保證及時補(bǔ)充餐具用具。 3、檢查和管理各點(diǎn)餐具的使用情況，分析造成損耗的原因，提出降低損耗的建議。 4、負(fù)責(zé)安排管事部員工的工作班次。 5、負(fù)責(zé)做好餐具用具的保管、發(fā)放、回收工作，負(fù)責(zé)廚房區(qū)域的環(huán)境衛(wèi)生。 6、負(fù)責(zé)對下屬員工的考勤考核工作，督導(dǎo)員工做好安全工作。 【崗位要求】 1、有較強(qiáng)的責(zé)任心,工作認(rèn)真踏實(shí)。 2、熟悉各種餐具用具的牌號、產(chǎn)地、特性及價格，懂得餐具用具的分類和保管方法。 3、熟悉各種洗滌劑和清潔劑的使用方法，熟悉常用的餐具洗滌設(shè)備及其操作方法，了解它們的維修保養(yǎng)方法。 4、具有高中以上的文化程度或同等學(xué)歷。 5、身體健康，精力充沛。

崗位職責(zé) 1.根據(jù)預(yù)測、預(yù)定、團(tuán)體餐安排及重要賓客的人數(shù)來安排工作。 2.做好銷售，賓客投訴、解決辦法及相關(guān)員工、設(shè)備的記錄。 3.給領(lǐng)導(dǎo)提出建議，提高工作效率，促進(jìn)銷售，并達(dá)到增源節(jié)支的目的。 4.參與菜單、酒水單的制定及定價。  崗位要求 1.中專及以上學(xué)歷；至少熟練掌握一門外語。 2.3年以上星級酒店同等工作經(jīng)驗(yàn)；精通西餐、酒吧的業(yè)務(wù)知識，熟練掌握本部門的技能技巧。 3.具有較強(qiáng)的社會活動能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力。 4.具有食品原材料加工、西餐成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5.西餐食品原料學(xué)、烹調(diào)學(xué)、食品營養(yǎng)衛(wèi)生和西餐管理等方面的專業(yè)知識。

崗位職責(zé) 1在高峰期間檢查不同的餐廳經(jīng)營服務(wù)。 2出席部門經(jīng)理會議等會議，并為未來作規(guī)劃。 3審閱每日財(cái)務(wù)績效并出席所有酒店的福祉和相關(guān)高效運(yùn)作事宜。 4與其他部門密切合作，以確保團(tuán)體和特殊功能機(jī)構(gòu)能被妥善處理。 5為客人服務(wù)，同時如有需要，處理客人投訴。 6審查和評估，定期做個客人對餐館和酒吧接受度接受度調(diào)查。 7向最高管理層提出新經(jīng)營和營銷策略的改進(jìn)建議。 8以愉快的方式答復(fù)外部和內(nèi)部的電子郵件和傳真。 任職要求 1.了解中、西餐烹飪知識包括食品準(zhǔn)備及原材料加工、烹飪制作知識等。 2.具有酒店預(yù)算管理知識，能夠編織餐飲部預(yù)算。能夠在預(yù)算規(guī)定的范圍內(nèi)開展各項(xiàng)具體活動。 3.精通市場推銷技巧，善于開展飲食產(chǎn)品、設(shè)施和范圍等推銷活動；具有設(shè)計(jì)、安排和實(shí)施銷售活動的能力。 4.具有管理、指導(dǎo)、激勵下屬員工工作和評價員工工作表現(xiàn)的能力以及督促、開展部門員工培訓(xùn)的能力。 5.善于同其他部門溝通與合作，具有解決部門財(cái)務(wù)、人事、工程設(shè)備、公共衛(wèi)生等方面問題的能力。 6.具有與餐飲業(yè)有關(guān)人士進(jìn)行聯(lián)系的能力，大專以上文化程度，較好的英語會話能力（黨員優(yōu)先）。