?Always maintain a high level of customer service awareness throughout the work process.
在整個(gè)工作過(guò)程中,始終保持高度的客戶服務(wù)意識(shí)。?????
?Have a positive working attitude, do their job well, and take the initiative to solve problems, and always be able to communicate clearly with guests or colleagues.
持積極的工作態(tài)度,做好本職工作,并且主動(dòng)解決問(wèn)題,能夠始終清晰的與客人或同事進(jìn)行交流。
?Be able to make comments or suggestions that are beneficial to the operation of the hotel and the environment.
能夠提出對(duì)酒店的運(yùn)作及環(huán)境有益的意見(jiàn)或建議。
?Be able to actively recommend hotel services and facilities to guests and suppliers.
能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施。
?In the process of work, you can do your job well and ensure the safety of yourself and others.
在工作過(guò)程中能夠做好本職工作,保證自己及其他人的安全。
?Courtesy, friendliness, thoughtfulness and punctuality in the catering service to the guests, and strive to make the guests satisfied. At the same time, drinks are recommended to guests and a cashier is carried out in the lounge.
禮貌、友好、周到、準(zhǔn)時(shí)地對(duì)客人進(jìn)行餐飲服務(wù),努力使客人滿意。同時(shí),向客人推薦酒水,并進(jìn)行酒廊的收銀。
?Familiar with the drink list and can freely introduce it to guests.
熟悉掌握酒水單并可以自如地向客人做以介紹。
?Keep the bar full of daily supplies, including drinks, drinks, etc.
保持吧臺(tái)充足的日常供給,包括酒水、酒具等。
?Greet guests politely and friendly, ensure that the drinks, drinks, etc. needed by guests can be delivered to the standard, check the identity of guests, train to detect drunk guests, and understand the legal knowledge of drinking.
禮貌友好地問(wèn)候客人,確??腿诵枰木扑⒕凭叩饶軌蚍蠘?biāo)準(zhǔn)地送到,核查客人的身份,訓(xùn)練有素地察覺(jué)到酒醉的客人,了解有關(guān)飲酒的法律知識(shí)。
?Accurately enter and register the products ordered or added by the guest, including drinks provided by other waiters.
準(zhǔn)確輸入并登記客人所點(diǎn)或所加點(diǎn)的產(chǎn)品,包括其他服務(wù)員提供的酒水。
?After receiving the cash payment from the guest, the change can be correctly found to ensure the balance of cash.
收到客人的現(xiàn)金付款后能夠正確找零,確?,F(xiàn)金的收支平衡。
?Lock the wine cabinet to ensure the safety of cash, etc.
鎖好酒柜,確保現(xiàn)金等的安全。