1.?To direct the activities of Service Support Department?daily operation, supervise team members do the right things to maintain and improve high cleaning standard of all areas,?as well as courteous service to guest.
指導(dǎo)監(jiān)督服務(wù)支持部各分部門每天的運(yùn)營，督促所有團(tuán)隊成員的工作，保證所有區(qū)域達(dá)到清潔標(biāo)準(zhǔn)以及所有員工的對客服務(wù)水準(zhǔn)達(dá)到集團(tuán)標(biāo)準(zhǔn)。
2.?To make regular tour of inspection in vacant and VIP?guestrooms to assure the cleaning standard is kept.
經(jīng)常檢查VIP房，空房，確保房間達(dá)到高清潔標(biāo)準(zhǔn)。
3.?To tour the guestrooms floors, back stairways, rooftop, offices and public areas to ensure the cleaning are well maintained.
巡視酒店各個樓層、安全通道、樓梯、頂層、辦公室、所有公共區(qū)域，確保其清潔度
4.?Reports and monitors the Breakage and Loss report for operating equipment and endorse all the purchased items and make receiving inspections for assurance quality and quantity.
報告和監(jiān)督破損丟失，簽字確認(rèn)所需要采購物品，并檢查所領(lǐng)物品確保其質(zhì)量和數(shù)量。
5.?Conducts and prepares monthly operating equipment inventory.
準(zhǔn)備每月的盤點(diǎn)。
6.?Responsible for the storage and safekeeping of all flatware, glassware, hollowware, utensils and related equipment.
負(fù)責(zé)所有庫房物品的安全。
7.?To suggest and consult with the management for any changes or renovation which is necessary either guest rooms or public area.
關(guān)于客房和公共區(qū)域內(nèi)的任何必要的改變和重新裝修，可以向領(lǐng)導(dǎo)層建議并實施。
8.?To be responsible for guest room supplies and cleaning supplies when necessary.
確保運(yùn)作所需任何客用物品，清潔用品的充足性。
9.?To be responsible for room linen inventories, to supervise and arrange taking of physical inventories.
確?？头坎疾莸臄?shù)量，監(jiān)督和安排各種物品存貨。
10.?Responsible to keep Cleanliness standard for PA areas, Guests & team satisfaction, Operating supplies, cleaning supplies payroll and related costs, Breakage and Loss.
負(fù)責(zé)保持客房區(qū)域的清潔標(biāo)準(zhǔn)，客人和團(tuán)隊的滿意度、運(yùn)營物資，清潔物品，相關(guān)的費(fèi)用控制、破損和丟失。
11.?Updates & reviews cleaning products, purchase specifications and cleaning methods to ensure the highest possible standard at all times.
更新清潔產(chǎn)品，購買的規(guī)格和清潔方法以確保高標(biāo)準(zhǔn)。
12.?Provides active supervision during the implementation of cleaning schedules.
在執(zhí)行清潔計劃表期間主動的提供指導(dǎo)。
13.?To hold daily briefing with Service Support?Supervisors, to give information about daily expected VIP arrivals, guest complaints and special assignment etc.
每天參加服務(wù)支持部的會議，告知當(dāng)天預(yù)抵的VIP的相關(guān)信息，以及客人的意見投訴和其它一些當(dāng)天任務(wù)安排等。
14.?To conduct a monthly Service Support Department communication meeting to discuss the team member feedback, to rectify the errors for improvement, to communicate all the special instructions and happenings within the hotel, other than morning briefing.
進(jìn)行月度服務(wù)支持部溝通會議，聽取員工意見以更改完善管理辦法。
15.?To oversee?the departmental skill training program and be responsible for having relevant manuals revised as necessary.
檢查部門技術(shù)培訓(xùn)計劃，并且在需要情況下對計劃內(nèi)容進(jìn)行再更正。
Specific Job Knowledge, Skill and Ability工作技能技巧要求：
1.?Awareness and sensitivity to the concept of ?quality.
對質(zhì)量的高度靈敏。
2.?Responsive and genuine with customers.
對客人負(fù)責(zé)、誠懇。
3.?Sustains performance.
持續(xù)表現(xiàn)。
4.?Confident with customers.
對客人自信。
5.?Going above and beyond the regular duties.
超出日常職責(zé)。
6.?Communicates effectively and clearly.
有效清晰交流。
7.?Inspires co-operation and commitment.
靈感合作和許諾。
8.?Adapts work style and ethics appropriately.
適當(dāng)調(diào)整工作風(fēng)格和規(guī)范。
9.?Is culturally sensitive.
文化敏感。
10.?Actively listens and builds on other ideas.
積極聆聽、多方位思考。
11.?Effectively understands and uses resources.
有效理解和利用資源。
12.?Good written and verbal skills.
良好寫作和口頭表達(dá)能力。
13.?Strong leadership and people management skills, added with good training skills.強(qiáng)壯的領(lǐng)導(dǎo)和人員管理技能，附加培訓(xùn)技能。14.?Guest oriented and able to confidently build and exceed the service standards.以客戶為導(dǎo)向，并能夠自信地建立和超過服務(wù)標(biāo)準(zhǔn)。?15.?Strong interpersonal skills and attention to detail.強(qiáng)壯的人際處理能力并關(guān)注細(xì)節(jié)。
Required Qualifications必要的資歷要求：
1.?Fluent spoken English is desirable.
英語口語流利。
2. ???Five to seven years housekeeping department experience in possessing overall aspect ??in both cleaning and service, well verse in every individual duties.
五至七年的相關(guān)工作經(jīng)驗。
2.?2?years as assistant housekeeper is necessary.
至少三年的行政副管家經(jīng)驗。
Preferred Qualifications更高的資歷要求：
1. ??Ability to be resourceful, creative and maintain flexibility.
具有策略性、創(chuàng)造性及靈活性。
2.?Working experience within Hilton Group.
有希爾頓集團(tuán)內(nèi)部酒店的工作經(jīng)驗。
