崗位職責(zé):
1. In line with prescribed WHM policies andprocedures. Overall responsible for Niccolo Kitchen administration andoperations of the sections appointed in the RB&E division. Maximizeprofits, saving cost and guest satisfaction.
應(yīng)當(dāng)遵守餐廳,本酒店及九龍倉(cāng)酒店管理集團(tuán)既定的政策原則和運(yùn)作程序。全面負(fù)責(zé)餐廳行政管理和運(yùn)營(yíng)管理,最大化的利潤(rùn),減少成本以及贏(yíng)得客人的滿(mǎn)意度。。
2. Assist to ensure that the Food andBeverage activities are aligned with the respective Corporate Strategy, andthat the Hotel Actions have been implemented where appropriate.
協(xié)助確保餐飲部運(yùn)作符合其酒店策略,適當(dāng)執(zhí)行酒店規(guī)章。
3.Ensure the delivery of brand promiseand provide exceptional guest service at all times.
確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。
4.Handle all guest and internalcustomer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢(xún)問(wèn),確保問(wèn)題得到圓滿(mǎn)解決。
5.Spend time at Niccolo Kitchen (duringpeak periods) to ensure that they are managed well by the respective colleaguesand functions to the fullest expectations.
在餐廳區(qū)域花時(shí)間巡視(高峰時(shí)段)以確保員工很好地管理餐廳區(qū)域并使各項(xiàng)活動(dòng)達(dá)到最佳滿(mǎn)意度。
6.Assist the Outlet Manager to achievethe monthly and annual personal target and the outlet’s revenue.
協(xié)助餐廳經(jīng)理達(dá)到月度和年度個(gè)人目標(biāo)和餐廳營(yíng)業(yè)收入。
7.Ensure that Food and Beveragecolleagues work in a supportive and flexible manner with other departments, ina spirit of “We work through Teams”.
確保餐飲部員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門(mén)合作。
8.Maximize colleague productivitythrough the use of multi-skilling, multi-tasking and flexible scheduling tomeet the financial goals of the business as well as the expectations of theguests.
將員工的工作能力通過(guò)多項(xiàng)技能、多項(xiàng)任務(wù)和有彈性的日程安排運(yùn)用而達(dá)到最大化,以完成經(jīng)營(yíng)上的財(cái)政目標(biāo)和顧客期望。
任職資格:
1.???University/ HigherDiploma graduate, major in Business Administration/ Hotel Management orequivalent.
大專(zhuān)學(xué)歷,高級(jí)文憑持有者。行政管理或酒店管理及相關(guān)專(zhuān)業(yè)。
2.???Catering schoolcertificate is an advantage.
餐飲學(xué)校文憑者優(yōu)先
3.???At least 2 yearsworking experience on the same position in RB&E.
至少2年酒店餐飲工作經(jīng)驗(yàn)在同等職位。