We are looking for a Service Leader - Lobby Lounge with following duties and requirements:
我們?cè)趯ふ乙晃痪邆湟韵绿刭|(zhì),并可獨(dú)立承擔(dān)相應(yīng)崗位職責(zé)的大堂吧主管人選:
As a Service Leader - Lobby Lounge,?we?rely on you to:
作為酒店大堂吧主管,需承擔(dān)以下主要工作職責(zé):
1.Be responsible for the daily operation and management of the lobby bar.
2. Be responsible for formulating the work plan of the lobby bar and effectively organizing and implementing it.
3. Participate in, inspect and guide the implementation of the lobby bar work every day, promptly identify problems, handle them and keep good records.
4. Be responsible for the training of new employees in the department and the on-the-job training of employees to ensure that their qualities and skills meet the job requirements.
5. Be fully responsible for and participate in each VIP service. After the service is completed, promptly convene the service staff for a summary.
6. Based on the guests' demands, offer constructive opinions and suggestions on the various management systems, policies, departmental operation procedures, product and service standards of the lobby bar.
7. Establish good public relations with guests and handle all kinds of complaints, accidents and emergencies that occur in the department in a timely manner
8. Ensure that the cost of beverages in the lobby bar is effectively controlled.
9. Be responsible for inspecting the personal hygiene and regional environment of the staff in the lobby bar, as well as the safety conditions of staff operations. Implement the food hygiene system and ensure the implementation of all hygiene and safety measures of the department.
1.負(fù)責(zé)大堂吧的日常營(yíng)運(yùn)管理工作。
2.負(fù)責(zé)制定大堂吧工作計(jì)劃,并有效組織實(shí)施。
3.每日參與并檢查、指導(dǎo)大堂吧工作執(zhí)行情況,及時(shí)發(fā)現(xiàn)問題、處理問題并做好記錄。
4.負(fù)責(zé)部門新員工培訓(xùn)和員工的在崗培訓(xùn)工作,確保員工的素質(zhì)、技能符合崗位要求。
5.全程負(fù)責(zé)并參與每次的VIP服務(wù),服務(wù)結(jié)束后,及時(shí)召集服務(wù)人員工進(jìn)行總結(jié)。
6.依據(jù)客人需求對(duì)大堂吧各項(xiàng)管理制度、政策以及部門操作程序、出品及服務(wù)標(biāo)準(zhǔn)提出有建設(shè)性的意見和建議。
7.與客人建立良好的公共關(guān)系,并及時(shí)處理發(fā)生在部門的各類投訴、意外和突發(fā)事件
8.確保大堂吧酒水成本得到有效控制。
9.負(fù)責(zé)檢查大堂吧員工個(gè)人、區(qū)域環(huán)境等衛(wèi)生及員工操作安全狀況,貫徹執(zhí)行飲食衛(wèi)生制度,確保部門各項(xiàng)衛(wèi)生及安全措施的實(shí)施。
We are looking someone who:
我們尋找的人選需具備:
1. More than one year of working experience in the same position
2. Be conscientious and responsible in work, and have a certain level of management skills and business philosophy
3. Be familiar with various wine knowledge and have a certain ability to have English conversations
3. Possess a strong sense of dedication and responsibility, noble professional ethics, and good discipline and self-cultivation.
4. Be capable of working in accordance with service standards, be responsive, intelligent and flexible.
1、同崗位工作經(jīng)驗(yàn)1年以上
2、工作認(rèn)真負(fù)責(zé),并有一定的管理水平和經(jīng)營(yíng)理念
3、懂各種酒水知識(shí),有一定英語(yǔ)對(duì)話能力
3、具有強(qiáng)烈的事業(yè)心和責(zé)任感,高尚的職業(yè)道德,良好的紀(jì)律修養(yǎng)。
4、能夠按服務(wù)標(biāo)準(zhǔn)進(jìn)行工作,反應(yīng)靈敏,機(jī)智靈活。
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合適的人選,那還等什么?馬上點(diǎn)擊申請(qǐng)按鈕吧!