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DUTIES AND RESPONSIBILITIES 工作職責(zé) Provide a warm andfriendly welcome to all guests.? 為所有的客人提供熱情友好的歡迎 Answer the telephonecalls and handle enquiries.? 答復(fù)和處理電話種客人的疑問(wèn) Lead guests to thetable and seat them only if the table is fully set-up.? 在桌子已經(jīng)擺放好的情況下, 引領(lǐng)客人到桌子就座 Assist in the operationduring busy periods. 在餐廳高峰期協(xié)助餐廳的運(yùn)作 Have a thoroughunderstanding and knowledge of all food and beverage items in the menu. 對(duì)菜單中的所有的食品的酒水有徹底的熟悉的了解 Ensure that thereception desk and surrounding area is kept clean and organized at all times. 時(shí)刻保持接待臺(tái)和周?chē)ぷ鲄^(qū)域內(nèi)干凈整潔 Handle guestcomplaints, requests and enquires on food, beverage and service. 處理客人對(duì)食品, 酒水和服務(wù)的投訴, 要求和疑問(wèn) Establish rapport withguests, maintaining good customer relationships. 與客人建立和諧的關(guān)系, 保持良好的客戶關(guān)系 Maintain and update therestaurant guest history data. 維持和更新餐廳客人的歷史資料 Maintain a legible andup-to-date reservation book. 保持預(yù)定本的清晰和更新最近信息 Assist in carrying outquarterly, bi-yearly, yearly inventory of operating equipment. 協(xié)助對(duì)餐廳設(shè)備進(jìn)行季度, 半季度, 年度的盤(pán)點(diǎn) Carry out any otherreasonable duties and responsibilities as assigned. 協(xié)助完成其他分配合理的任務(wù)和工作。 Monitor musicselection/level as “Outlet Music Standards” 監(jiān)督餐廳音樂(lè)的選擇播放是否合乎餐廳音樂(lè)的標(biāo)準(zhǔn) Escort guests to theirpreferred table or reserved table and seat guests according to restaurantstandards 根據(jù)餐廳的標(biāo)準(zhǔn)，陪同護(hù)送客人到他們指定喜歡的或者預(yù)定的位置入座。 Take telephone bookingsand document in the Reservation book according to restaurant standards 接受電話預(yù)定并根據(jù)餐廳的標(biāo)準(zhǔn)記錄在預(yù)定本上。 Be attentive to guestsand resolve their complaints where possible, reporting all incidents to yourSupervisor? 隨時(shí)留意客人并處理客人的投訴，并將事件經(jīng)過(guò)匯報(bào)給主管。 Maintain responsibilityof cleanliness of hostess stations? 有責(zé)任維持資客臺(tái)的衛(wèi)生清潔。 Maintain responsibilityof cleanliness of all menus and drink menus? 維護(hù)所有菜單及酒水單的干凈整潔。 Assist with beverageservice 協(xié)助酒水服務(wù) Assist with foodservice 協(xié)助食品服務(wù) Maintain detailedknowledge of menu, including daily specials 詳細(xì)了接菜單細(xì)節(jié)包括每日的特殊菜式。 Ensure tables arecleared quietly and efficiently 確保安靜快速的清理餐臺(tái) Complete docketsaccurately and clearly 準(zhǔn)確清晰的完成記事表。 Maintain currentinformation on all general activities of the hotel 跟進(jìn)酒店最近的所有活動(dòng)概況。 Ensure the restaurantis ready to receive guests prior to opening and that both wait staff and tablesare ready in line with opening standards 保證在開(kāi)餐時(shí)間之前所有樓面服務(wù)員以及餐前準(zhǔn)備餐臺(tái)就緒, 并做好迎接客人的準(zhǔn)備。 Ensure restaurantoperating equipment is clean and in working order 確保餐廳運(yùn)營(yíng)的各用具的干凈以及工作的需要。 Maintaining impeccableuniform and personal presentation standards in accordance with hotel policy 保持制服的干凈整潔和個(gè)人的儀容儀表合乎酒店的方針政策 Welcoming guests to theRestaurant, by using the guest name 歡迎客人的到來(lái), 并且稱(chēng)呼客人的名字 Inquiring if they havea reservation and noting it in the reservation book if they do 詢問(wèn)客人是否有無(wú)預(yù)訂 Creating a reservationfor them with their dining preferences if they do not and noting it in thereservation book 如果客人沒(méi)有預(yù)訂, 我們可根據(jù)他們用餐的選擇做個(gè)預(yù)訂 Being attentive toguest requests 專(zhuān)心留意客人的要求 QUALIFICATIONSAND REQUIREMENTS 任職要求 Complete Tertiary education. Experience in thehospitality industry, similar position experience in an international chainedhotel is preferred. Knowledge of food and beverage product and service. 高等教育學(xué)歷，具備酒店行業(yè)工作經(jīng)驗(yàn)，在國(guó)際連鎖酒店工作經(jīng)驗(yàn)者優(yōu)先。具有一定餐飲產(chǎn)品知識(shí)及服務(wù)技能。