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1.To maximize  room sales and revenue for the hotel . Up - selling belongs to highest priorities. 實(shí)現(xiàn)客房銷(xiāo)售和收益最大化，其中以客房促銷(xiāo)最為重要。 2.To perform duties of secretarial nature including preparing correspondence , maintaining files , sending faxes , email , etc. 完成當(dāng)班工作,具體包括準(zhǔn)備往來(lái)文件,文件的歸檔,發(fā)送傳真,電子郵件等。 3.To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.  一直保持積極的銷(xiāo)售態(tài)度,不錯(cuò)失酒店范圍內(nèi)的任何銷(xiāo)售機(jī)會(huì)。 4.Develop the reservations and group & tour teams to maximize revenue on every all  enquiry . 發(fā)展酒店散客及團(tuán)隊(duì)預(yù)定團(tuán)隊(duì),并且確保每次的電話查詢,保證最大收益。 5.To ensure a high level of product knowledge of the hotel and the local area. 對(duì)本酒店及地區(qū)的產(chǎn)品知識(shí)具備高度的認(rèn)識(shí)。 6.To develop and maintain a high level of communication with major sources of business and advice the DOSM of feedback where necessary. 發(fā)展并保持對(duì)主要業(yè)務(wù)來(lái)源的高水平溝通,并在必要的時(shí)候反饋給市場(chǎng)銷(xiāo)售總監(jiān)。 7.To advise the DOSM of any changes or trends relating to business . 將與業(yè)務(wù)有關(guān)的任何趨勢(shì)變化及時(shí)告知市場(chǎng)銷(xiāo)售總監(jiān)。 8.Ensures all commission requests are handled accurately and timely    確保傭金需求被正確,及時(shí)的跟進(jìn)。 9.To ensure al refused business is recorded with reasons for refusal    確保所有的被拒業(yè)務(wù)根據(jù)原因加以歸檔。 10.To ensure that all correspondence has been filed accordingly , with correct and updated information . 確保所有往來(lái)文件被及時(shí)歸檔,其信息準(zhǔn)確無(wú)誤。 11.To adhere to all company credit policies to ensure that all revenue expected will be received .  遵守公司的信用制度并確保所有預(yù)期收益能被及時(shí)收取。 12.To adhere to pre - set availability and rate controls 遵守預(yù)先設(shè)定的客房供應(yīng)及房?jī)r(jià)控制。 13.To maintain and update guest history and marketing database as laid down in the reservations procedures. 根據(jù)預(yù)定部相關(guān)流程,維護(hù)及更新客戶資料和營(yíng)銷(xiāo)數(shù)據(jù)庫(kù)。