? Assist Guest Experience Managers in ensuring smooth operation of each working shift; handling of guest issues; monitor guest satisfaction by evaluating feedback.
協(xié)助賓客體驗經(jīng)理確保每個班次運營流暢，通過評估反饋來處理客人問題并監(jiān)控客人的滿意度。
? Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude.
對客塑造一個專業(yè)及樂于助人的形象，當客人遇到任何需要幫助的情況時，及時的以關(guān)懷和幫助的態(tài)度給予充分配合。
? Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings.
要完全熟知酒店及本地其他場所的服務(wù)和設(shè)施。
? Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area.
要對客人關(guān)于本地餐廳、交通和娛樂活動的問題做出回答。
? Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience.
為客人推薦一些不同尋常的正宗的飲食、娛樂活動以及旅行體驗。
? Perform opening and closing procedures at all Guest Experiences Area.
負責所有賓客體驗部所屬區(qū)域的營業(yè)和關(guān)閉的相關(guān)工作。
? Ensure all guests experience a fresh and modern check-in/check-out procedure.
確保所有客人在辦理入住、離店手續(xù)時，都能有新穎和時尚的體驗。
? Assist with luggage and door upon guest request.
當客人提出需要行李和開門服務(wù)時應(yīng)提供相應(yīng)服務(wù)。
? Perform curbside check in for special guests on mobile devices.
使用移動設(shè)備為特殊客人在房間辦理入住手續(xù)。
? Ensure that guest history is maintained accurately and up-to-date.
確?？褪沸畔⒕S護的正確性和時效性。
? Ensure that Guest Experience and surrounding area are kept clean and organized at all times.
確保賓客體驗部及其他周邊區(qū)域隨時都保持干凈和整潔的狀態(tài)。
? Anticipate guest needs and offer related services and suggestions accordingly.
預(yù)知客人需求，并提供相關(guān)服務(wù)和建議。
? Find opportunities to surprise and delight guests to create memorable moments.
尋找為客人創(chuàng)造驚喜的機會，從而制造難忘時光。
? Be able to build small talks with guests during every interaction to engage with guests.
能夠在每一次與客人相處的時候愉快溝通，從而與客人建立友好的關(guān)系。
? Be entirely flexible and adapt to rotate within the different positions of the Guest Experiences or any other Department of the hotel as needed.
能夠在需要時完全靈活地工作在賓客體驗部各個崗位，或酒店其他各個部門。
? Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered.
確保所有每日特殊房間，有特別要求的房間，長住客人房間都會在客人抵店前提前鎖定，并且提前準備好歡迎禮品。
? Be knowledgeable of all hotel outlets and hours of operation.
熟知酒店所有運營部門信息及營業(yè)時間。
? In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary.
在夜間沒有其他部門營運的情況下，必要時協(xié)作各部門確保正常運行。
? Upsell larger rooms or suites to enhance guest experience and maximize revenue.
推銷更大的房間或套房給客人，以提升客人更好的入住體驗及酒店收益最大化。
? Cross sell F&B space and products.
交叉銷售餐廳餐位及產(chǎn)品。
? Post on a timely basis all laundry, restaurant and other charges as needed.
將客人的洗衣費用、餐飲費用及其他費用及時入賬。
? Print room status reports, complete welcome cards/calls and communicate available services and amenities.
打印房態(tài)表，完成歡迎卡片/歡迎電話，以及溝通相應(yīng)的服務(wù)及物品。
? Perform daily end of shift deposits and correct "drop" procedures.
完成每日班次結(jié)束后結(jié)算程序和正確的“投賬”程序。
? Review Up-To-Date Report and Trace File on a regular basis during the day.
每天定期檢查Up-To-Date Report和Trace File。
? Settle bill accurately through different transaction， including Alipay, Wechat Pay, credit card, cash and etc.
準確地通過不同形式結(jié)賬，包括支付寶，微信，信用卡，現(xiàn)金等。
? Keep learning not only Guest Experience area but also other Rooms departments and F&B operations.
不斷學(xué)習賓客體驗部的相關(guān)知識，及其他運營部門的相關(guān)知識。
? Coordinate, process and distribute all incoming reservations during off hours of Reservation Department, and be responsible for telephone inquiries and information services for the hotel.
負責酒店的電話問詢、答疑等服務(wù)，并在非預(yù)訂部工作時間，負責協(xié)調(diào)、處理和分配所有接收到的客房預(yù)定。
? Optimize revenue through timely and accurate bookings.
通過及時、準確的酒店相關(guān)預(yù)訂提高酒店收益。
? Complete other tasks that assigned by Management.
完成管理層安排的其他工作。
