Actively seeking verbal feedback from customers and staff at each service period.
在服務期間積極收集客人及服務人員的反饋意見。
- In consultation with the Director, agreeing and implementing actions to make improvements to customer service.
與總監(jiān)商討,并做到如何提高對客服務意識,達成一致標準并采取相應的行動。
- Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager
以積極的態(tài)度從客人的投訴和建議,并在協(xié)助餐廳經(jīng)理處理事件的過程中吸取經(jīng)驗。
- Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
在服務時間確保高效準確的傳達客人的任何要求及需要。
- Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
確認當餐廳或酒吧繁忙或有特殊活動的時間能夠提供必要的協(xié)助。
- Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.
主動的對待客人,滿足客人任何合理的要求,并且培訓員工能夠預見客人的要求。
- Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.
熟悉部門服務標準,可以清楚的向其他員工解釋服務標準。