職位描述
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
及時(shí)清潔客房和套房,確保賓客滿意度。
Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
按照既定標(biāo)準(zhǔn)和工作程序,對(duì)客房、走廊、布草房和餐具柜進(jìn)行清潔。
Replenishes guest supplies
補(bǔ)充客用品。
Ensures guest services specified by superiors and guests requests are promptly and courteously met
及時(shí)、禮貌的完成上級(jí)指定的對(duì)客服務(wù)并滿足客人的要求。
Reports damage or malfunction in hotel rooms to superior
向上級(jí)匯報(bào)酒店客房?jī)?nèi)的損壞或故障情況。
Maintains equipment in proper state of cleanliness and repair
保證設(shè)備的清潔和修繕。
Maintains a section room report
完成區(qū)域客房報(bào)告。
Maintains a daily room checklist
完成每日客房檢查工作單。
Meets with superior and takes on daily assigned tasks
與上級(jí)會(huì)面并承擔(dān)每日分配的任務(wù)。
Reports and submits lost and found articles to superior immediately
及時(shí)向上級(jí)匯報(bào)和上交與客人遺失物品。
Report guest complaints to superior immediately
及時(shí)向上級(jí)匯報(bào)客人的投訴。
Reports unusual behavior/activities on floors to supervisor
向上級(jí)匯報(bào)樓層里的反常行為和活動(dòng)。
Records room status in allocated section accurately
準(zhǔn)確記錄在劃定的區(qū)域內(nèi)的房間情況。
Complies with hotel’s health, safety and hygiene policy
遵守酒店的健康、安全和衛(wèi)生政策。
Adheres to personal grooming and hygiene standards
保持個(gè)人儀容和衛(wèi)生標(biāo)準(zhǔn)。
職位資格和技能
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能;完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力。
Some housekeeping experience.
擁有一些客房工作經(jīng)驗(yàn)