Check the shift record, understand the handover matters of the previous shift, and be responsible for handling.
查看交班記錄,了解上一班的移交事項,并負責處理.
Be familiar with the booking information, understand the guest situation, especially remember the name of the VIP and frequent guest, understand all the activities of the hotel.
熟悉預訂資料,了解客情,尤其要記住即將來電的貴賓、常客的姓名,了解酒店的所有活動.
Familiar with the policies of the hotel on room sales, promote rooms to guests, and strive for economic benefits.
熟悉酒店有關(guān)客房銷售的各項政策,向來店賓客推銷客房,努力爭取的經(jīng)濟效益.
Familiar with the professional business and skills of the general office, and do well in customer service.
熟練總臺各項專業(yè)業(yè)務和技能,搞好對客服務.
Master the in-store information and provide accurate inquiry services.
熟練掌握店內(nèi)信息,提供準確的問訊服務.
Responsible for checking in the hotel guests.
負責為下榻酒店的賓客辦理入住登記手續(xù).
Responsible for the management and issuance of room keys and strictly abide by the verification system.
負責客房鑰匙的管理和發(fā)放工作并嚴格遵守驗證制度.
Made relevant reports and provided accurate reception information for other departments.
制作有關(guān)報表,為其它部門提供準確的接待信息.
Qualifications
任職要求
Cheerful, flexible, practical, with a strong sense of service, marketing and responsibility
性格開朗、頭腦靈活、工作踏實,具有較強的服務意識、推銷意識和責任感;
Be familiar with the hotel's guest policies, facilities, equipment and service types, as well as the working degree and standard of the front desk.
通曉酒店各項對客政策、設施設備及服務種類以及總臺工作程度和規(guī)范。