Scope and General
Purpose of Job崗位職責(zé)范圍與目的：
The scope of the
therapist's role is to provide professional counseling and therapy services to
the guests experiencing emotional, mental, or behavioral challenges. The
general purpose of this job is to help clients develop coping strategies,
improve their overall well-being, and achieve positive personal growth.
理療師的職責(zé)范圍是為經(jīng)歷情感、心理或行為挑戰(zhàn)的客人提供專業(yè)的咨詢和治療服務(wù)。這份工作的總體目標(biāo)是幫助客戶發(fā)展應(yīng)對策略，改善整體健康狀況，并實(shí)現(xiàn)積極的個(gè)人成長。
Job Summary崗位概述：
As a Spa Therapist, you will be responsible for providing exceptional
spa treatments and therapies to our guests, ensuring their comfort and
satisfaction. You will perform
various massage techniques, body treatments, facials, and other spa services
according to our hotel's standards. Additionally, you will maintain a clean and
organized spa environment, greet guests warmly, provide professional
consultations, and recommend suitable treatments based on individual needs.
Adhering to health and safety protocols, handling guest inquiries, and
resolving concerns promptly are also crucial aspects of this role.
Collaboration with the spa team to create a serene atmosphere and staying
updated with industry trends through continuous training will contribute to
your success as a Spa Therapist.
作為一名理療師，您將負(fù)責(zé)為客人提供卓越的水療護(hù)理和療法，確保他們的舒適與滿意。根據(jù)酒店的標(biāo)準(zhǔn)，您將執(zhí)行各種按摩技術(shù)、身體護(hù)理、面部護(hù)理和其他水療服務(wù)。此外，您還將維護(hù)一個(gè)清潔有序的水療環(huán)境，熱情接待客人，提供專業(yè)咨詢，并根據(jù)個(gè)人需求推薦適當(dāng)?shù)淖o(hù)理方案。遵守健康與安全規(guī)范，處理客人的詢問并及時(shí)解決問題也是這個(gè)職位的重要職責(zé)。與水療團(tuán)隊(duì)合作，共同營造寧靜的氛圍，并通過持續(xù)的培訓(xùn)了解行業(yè)動(dòng)態(tài)，將有助于您成為一名成功的理療師。
Major Duties &
Responsibilities職責(zé)義務(wù)
Provide exceptional spa treatments and therapies to guests,
ensuring their comfort and satisfaction.
向客人提供卓越的水療護(hù)理和療法，確保他們的舒適和滿意。
Perform a wide range of massage techniques, body treatments,
facials, and other spa services according to the hotel's standards.
按照酒店的標(biāo)準(zhǔn)，執(zhí)行各種按摩技術(shù)、身體護(hù)理、面部護(hù)理和其他水療服務(wù)。
Maintain a clean and organized spa environment, including treatment
rooms and communal areas.
維護(hù)一個(gè)清潔有序的水療環(huán)境，包括治療室和公共區(qū)域。
Greet guests warmly, provide professional consultations, and
recommend suitable treatments based on individual needs and preferences.
熱情接待客人，提供專業(yè)咨詢，并根據(jù)個(gè)人需求和偏好推薦合適的護(hù)理方案。
Educate guests about available spa services, products, and packages
to enhance their overall wellness experience.
向客人介紹可用的水療服務(wù)、產(chǎn)品和套餐，以提升他們的整體健康體驗(yàn)。
Adhere to health and safety protocols, maintaining hygiene and
sanitation standards at all times.
始終遵守健康與安全規(guī)范，保持衛(wèi)生和清潔標(biāo)準(zhǔn)。
Handle guest inquiries, concerns, and complaints promptly and
professionally, resolving issues to ensure guest satisfaction.
及時(shí)、專業(yè)地處理客人的詢問、關(guān)切和投訴，解決問題以確?？腿藵M意度。???????????????????????????????????
Keep accurate records of guest profiles, preferences, and treatment
details to personalize their future visits.
準(zhǔn)確記錄客人的檔案、偏好和護(hù)理詳情，以個(gè)性化定制他們的未來訪問。
Collaborate with the spa members to create a serene and harmonious
atmosphere for guests while promoting teamwork and cooperation.
與水療會(huì)員合作，營造寧靜和諧的氛圍，促進(jìn)團(tuán)隊(duì)合作和協(xié)作。
Stay updated with industry trends, new techniques, and product
knowledge through continuous training and development.
通過持續(xù)培訓(xùn)和發(fā)展，了解行業(yè)趨勢、新技術(shù)和產(chǎn)品知識(shí)的更新。
專業(yè)及技能 :
1.???
擁有水療護(hù)理或相關(guān)領(lǐng)域的認(rèn)可證書或文憑。
2.???
在豪華度假村或酒店環(huán)境中具備經(jīng)驗(yàn)的水療師。
3.???
深入了解各種按摩技術(shù)、身體護(hù)理和水療產(chǎn)品。
4.???
出色的溝通和人際交往能力，能夠與來自不同背景的客人和同事有效互動(dòng)。
5.???
強(qiáng)烈的客戶服務(wù)導(dǎo)向和對提供卓越水療體驗(yàn)的真正熱情。
6.???
能夠處理多個(gè)任務(wù)，在快節(jié)奏的環(huán)境中高效工作。
保持客人機(jī)密，并秉持道德標(biāo)準(zhǔn)的專業(yè)精神和誠信。
