Supervises andinspects the work of Public Area Attendants and PA Supervisor to ensure productquality standards are met and that optimum service is provided to hotel guestsaccording to hotel and company business objectives.
指導(dǎo)和檢查公共區(qū)域服務(wù)員和主管的工作,確保產(chǎn)品質(zhì)量達(dá)到酒店和公司的標(biāo)準(zhǔn),為酒店客人提供卓越的服務(wù)。
1、upervises theimplementation of Housekeeping standards and procedures in relation to:
指導(dǎo)管家部各項(xiàng)標(biāo)準(zhǔn)和工作程序的施行:
-Cleanliness of public area
-公共區(qū)域清潔度
-Cleaning machine maintenance
-機(jī)器保養(yǎng)
-Furniture and facility maintenance
-家具、設(shè)備保養(yǎng)
2、Recommends changes tothese standards and training needs on an ongoing basis.
提供持續(xù)性的改進(jìn)建議和培訓(xùn)需求。
3、?Assign tasks ofpublic area.
分派公共區(qū)域的工作。
4、Perform public area inspections.
檢查公共區(qū)域。
5、Liaise with F&Bor Catering for guest and hotel requirements.
配合餐飲和宴會(huì)銷(xiāo)售滿(mǎn)足酒店和客人的要求。
6、?Liaise with Engineering for maintenance issues.
和工程部協(xié)調(diào)維護(hù)事宜。
7、Co-ordinate special projects (e.g. site inspection, vermincontrol, carpet shampooing, marble crystallization, high area cleaning, outsidewindow and wall cleaning, machine control, inventories, etc).
協(xié)調(diào)特別項(xiàng)目(如參觀、除蟲(chóng)、地毯清洗、大理石保養(yǎng)、高空清潔、外窗外墻清潔、機(jī)器管理、盤(pán)點(diǎn)等)。
8、Ensure consistency within the department.
確保部門(mén)內(nèi)工作的一致性。
9、Ensures to have complete knowledge of function room,outlets and other facilities.
確保對(duì)宴會(huì)廳、餐廳和其它設(shè)施有全面的知識(shí)。
10、Manages storage areas.
管理倉(cāng)庫(kù)。
11、Maintains adequate stock levels.
保存充足的用品存貨。
12、Completes stock takes as required.
按要求完成庫(kù)存盤(pán)點(diǎn)工作。
13、?Conducts shift briefings to ensure hotel activities andoperational requirements are known.
主持班次例會(huì),確保了解酒店的活動(dòng)和運(yùn)營(yíng)需求。
14、Conduct training and ensure the performance of the staff.
主持培訓(xùn)工作,確保員工的工作表現(xiàn)。
15、Appraise the performance of staff and take correctivemeasures if necessary.
對(duì)員工的工作表現(xiàn)做出評(píng)估,如必要采取糾正措施。
16、Supervises and monitors the performance of outsidecontractors.
指導(dǎo)并監(jiān)督外包工的工作表現(xiàn)。