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1.???? Business Strategy Development Stays current with industry trends and monitors strengths and weakness of competition; explores new business opportunities; develops business plans designed to maximize property customer satisfaction, profitability, and market share; ensures property business plans are aligned with the hotel’s business strategies; translates Marriott global strategic plan into one that can be executed on property. 業(yè)務策略發(fā)展 緊跟行業(yè)趨勢，監(jiān)控競爭的優(yōu)勢和劣勢;探索新的商業(yè)機會;制定商業(yè)計劃，以提高物業(yè)客戶滿意度、盈利能力和市場份額;確保酒店的商業(yè)計劃與酒店的商業(yè)戰(zhàn)略相一致;將萬豪的全球戰(zhàn)略計劃轉(zhuǎn)化為可以在房地產(chǎn)上執(zhí)行的戰(zhàn)略計劃。 2.???? ?Business Strategy Execution Executes business plans designed to maximize property customer satisfaction, profitability, and market share; ensures that property business plans and employees are aligned with business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve guest satisfaction and profitability; evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on property performance. 業(yè)務策略執(zhí)行 執(zhí)行商業(yè)計劃，以地提高物業(yè)客戶滿意度、盈利能力和市場份額;確保物業(yè)業(yè)務計劃和員工與業(yè)務策略一致;管理物業(yè)領導團隊，確保業(yè)務計劃的成功交付;嘗試新想法并承擔可計算的風險以提高客人滿意度和盈利能力;評估物業(yè)業(yè)務策略的成效，為日后改善業(yè)務計劃提供資訊;持續(xù)確保業(yè)務計劃和行動對酒店業(yè)績產(chǎn)生積極影響。 3.???? Sales and Marketing Works closely with Sales andMarketing team to develop revenue generating strategies for property;identifies new business leads, develops tailored sales approach, and activelypursues leads with Sales and Marketing team; validates that sales and marketingstrategy is aligned with brand strategy and is effectively executed against establishedgoals; verifies that property leaders understand and leverage Marriott demandengines to full potential; augments guest preference for property throughbooking ease and quality interactions with sales force. 銷售及市場推廣 與銷售和市場團隊緊密合作，制定物業(yè)創(chuàng)收策略;識別新的業(yè)務線索，開發(fā)量身定制的銷售方法，并積極與銷售和市場團隊一起尋找潛在客戶;確認銷售和市場策略與品牌策略一致，并有效執(zhí)行既定目標;核實物業(yè)領導是否了解并充分利用萬豪的需求引擎;通過與銷售人員的輕松預訂和高質(zhì)量的互動，增強客人對酒店的偏好。 ?4.???Talent Management and Organizational Capability Creates a cohesive andhigh-performance Executive Committee that continuously strives for positiveresults and improvement; coaches Executive Committee by providing specificfeedback and holds them accountable for performance; creates learning anddevelopment opportunities for employees; creates and effectively executesdevelopment plans for both direct reports based on their individual strengths,development needs, and career aspirations; ensures all managers are doing thesame for their direct reports; identifies resource needs to strengthen propertyteam; creates succession plans for future job openings; actively supports thestaffing process; ensures effective work processes, systems and teamwork are inplace to maximize individual and overall property performance. 人才管理與組織能力 建立一個有凝聚力和高績效的執(zhí)行委員會，不斷努力取得積極成果和改進;通過提供具體的反饋來指導執(zhí)行委員會，并對他們的表現(xiàn)負責;為員工創(chuàng)造學習和發(fā)展的機會;根據(jù)兩名直接下屬的個人優(yōu)勢、發(fā)展需求和職業(yè)抱負，制定并有效執(zhí)行發(fā)展計劃;確保所有經(jīng)理對他們的直接下屬都做同樣的事情;確定資源需求，以加強物業(yè)團隊;為未來的職位空缺制定繼任計劃;積極支持人員配置流程;確保有效的工作流程，系統(tǒng)和團隊合作到位，以提高個人和整體業(yè)績。 4.???? Business Information Analysis Reviews business related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction; analyzes business information to proactively address changing market conditions, ensure property operates within budgetary guidelines, and achieves profit margin goals; uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans. 商業(yè)信息分析 審核業(yè)務相關數(shù)據(jù)，如市場份額、財務業(yè)績、庫存、員工敬業(yè)度和客戶滿意度;分析商業(yè)信息，積極應對不斷變化的市場狀況，確保酒店在預算指導下運營，實現(xiàn)利潤率目標;使用商業(yè)信息識別產(chǎn)品和服務成功的指標以及改進的機會;將商業(yè)信息整合到商業(yè)計劃中。 ?6. ???Employee and Labor Relations Verifies that all employees aretreated fairly, and with respect; builds rapport with employees by fostering anenvironment of open communication and spending time with employees on thefrontlines; makes self-available to employees (“open door policy”); verifiesthat pay and benefits are appropriate for labor market; celebrates the successof employees in a public way; works with Human Resources to maximize employeeengagement and monitor local labor environment to address issues as needed. 雇員及勞資關系 確保所有員工都受到公平和尊重的對待;與員工建立融洽的關系，營造開放的溝通環(huán)境，花時間與前線員工溝通;使員工可以自行使用(“門戶開放政策”);核實工資和福利是否適合勞動力市場;公開慶祝員工的成功;與人力資源部合作，提高員工的敬業(yè)度，監(jiān)控當?shù)氐膭趧迎h(huán)境，根據(jù)需要解決問題。 7.?? Revenue Management Works with Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives and customer satisfaction;?established revenue strategy that supports the hotel’s positioning in local market;? ensures demand forecasting and sound revenue practices are in place to maximize yield;? identifies ways to grow occupancy, Rev PAR, and market share by researching and staying aware of competitor strategies;? controls labor and capital expenses.? 收益管理 與收益管理團隊合作制定有效的定價策略，平衡季節(jié)性、經(jīng)濟性、客戶細分、酒店目標和客戶滿意度;建立收益策略，支持酒店在當?shù)厥袌龅亩ㄎ?確保需求預測和合理的收入實踐到位，以提高收益;通過研究和了解競爭對手的策略，確定提高入住率、每間客房平均收益和市場份額的方法;控制勞動力和資本支出。 8.?? Owner Relations Builds strong rapport with property owners through proactive and on-going communication; ??keeps owner informed of brand initiatives and guest experiences; provides owners within-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and Marriott brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership. 老板的關系 透過積極和持續(xù)的溝通，與業(yè)主建立良好的關系;向業(yè)主通報品牌活動和客人體驗;為業(yè)主提供深入的物業(yè)業(yè)績分析，包括客人、財務和員工業(yè)務數(shù)據(jù);在業(yè)主利益和萬豪品牌利益之間進行有效平衡，并制定為雙方創(chuàng)造價值的解決方案;開發(fā)并有效地推廣改善物業(yè)服務和盈利能力的理念。 9.? ?Customerand Public Relations Management Interacts with guests and othercustomers on a frequent basis to obtain feedback about their experiences onproperty; utilizes guest/customer feedback to recognize outstanding employeeservice performance and improve service delivery; emphasizes and holdsleadership team accountable for addressing service failures or potential servicefailures, and for developing innovative ways to exceed guest expectations;establishes presence in the market by actively promoting an exemplaryproperty/brand image, involving oneself in the local community, and bydeveloping strategic alliances with local officials, businesses, and customers;anticipates needs of large groups or high profile guests in order to deliverflawless service; verifies that products, services, and events attain theappropriate publicity (“PR buzz”). 客戶及公共關系管理 經(jīng)常與客人和其他顧客互動，以獲得他們對酒店體驗的反饋;利用客人/顧客的反饋來認可優(yōu)秀的員工服務表現(xiàn)并改進服務交付;強調(diào)領導團隊對解決服務失敗或潛在的服務失敗負責，并開發(fā)創(chuàng)新的方法來超越客人的期望;通過積極推廣模范物業(yè)/品牌形象，參與當?shù)厣鐓^(qū)，并與當?shù)毓賳T，企業(yè)和客戶建立戰(zhàn)略聯(lián)盟，在市場上建立影響力;預見大型團體或高級客人的需求，以提供完美的服務;驗證產(chǎn)品、服務和事件是否獲得了適當?shù)男麄?“PR buzz”)。 10. ??Company/Brand Policy, Procedures, and StandardsCompliance Verifies property compliancewith legal, safety, operations, labor, and Marriott brand product and servicestandards; conducts both routine and short-notice quality assurance audits withspecific departments; holds employees accountable for performing audits on aregular basis; conducts detailed walk-throughs to ensure building, publicareas, kitchen, and grounds are well-maintained, safe, and meet or exceed guestexpectations; validates that employees are appropriately trained and performingto standard. 遵守公司/品牌政策、程序和標準 核實酒店是否符合法律、安全、運營、勞工以及萬豪品牌產(chǎn)品和服務標準;與特定部門進行例行和短期的質(zhì)量保證審核;督促員工定期執(zhí)行審計工作;進行詳細的檢查，以確保建筑，公共區(qū)域，廚房和地面維護良好，安全，并滿足或超過客人的期望;確認員工接受了適當?shù)呐嘤柌礃藴蕡?zhí)行。

執(zhí)掌京城奢華地標！北京JW萬豪酒店總經(jīng)理全球招募令? 你，敢挑戰(zhàn)奢華酒店巔峰戰(zhàn)場嗎？? 酒店簡介? 北京JW萬豪酒店雄踞寸土寸金的北京中央商務區(qū)核心，作為萬豪國際集團奢華矩陣的璀璨明珠，我們與頂級寫字樓群、高端購物中心及精英住宅區(qū)毗鄰而立，以得天獨厚的戰(zhàn)略位置，占據(jù)城市繁華的制高點?，F(xiàn)代美學與尖端科技在酒店空間完美交融，每一間客房與套房都是智能與舒適的藝術結(jié)晶。這里不僅是賓客休憩的港灣，更是商務社交的頂級舞臺，多個特色餐廳、格調(diào)酒吧及頂級會議設施，共同構筑起高端生活方式的范本。現(xiàn)在，我們向全球發(fā)出召集令，尋找一位能引領這艘奢華巨輪破浪前行的領航者！? 崗位職責? 1. 直面巔峰責任：作為酒店與業(yè)主、管理公司的戰(zhàn)略紐帶，以破局者的魄力維護多方合作，確保經(jīng)營指標與品牌標準完美達成，成為商業(yè)價值與品牌聲譽的雙重捍衛(wèi)者? 2. 掌控全局戰(zhàn)場：執(zhí)掌酒店日常運營的最高指揮權，制定并推進極具挑戰(zhàn)性的年度經(jīng)營目標與計劃，在瞬息萬變的市場中，帶領團隊披荊斬棘，實現(xiàn)業(yè)績的持續(xù)突破。? 3. 勇做行業(yè)先鋒：時刻保持對市場風向的敏銳嗅覺，以前瞻性的戰(zhàn)略眼光，制定并調(diào)整業(yè)務發(fā)展藍圖。在保障運營品質(zhì)的前提下，大膽革新成本管控策略，全力開拓全新市場版圖，將酒店利潤推向行業(yè)新高地。 ?4. 精通全維運營：對客房、工程、前廳、餐廳、銷售等部門的運營管理有著爐火純青的把控，從酒店的規(guī)劃設計、設備設施配置到室內(nèi)空間雕琢，每一個細節(jié)都需展現(xiàn)大師級的專業(yè)水準。 5. 重塑運營規(guī)則：搭建高效且極具競爭力的組織體系，完善覆蓋全流程的規(guī)章制度與服務標準，以創(chuàng)新思維驅(qū)動酒店運營效率與服務品質(zhì)的雙重躍升。 6. 緊握財務命脈：成為酒店財務管理的操盤手，通過精準的成本控制與科學的財務預算，確保酒店財務健康穩(wěn)健，為可持續(xù)發(fā)展筑牢堅實根基。? 7. 鍛造精英戰(zhàn)隊：打造一支能征善戰(zhàn)的酒店管理團隊，從人才選拔、考核激勵到晉升培養(yǎng)，以卓越的領導力激發(fā)團隊潛能，讓每一位成員都成為行業(yè)尖兵。 8. 樹立行業(yè)標桿：穿梭于政商名流之間，以非凡的社交智慧與個人魅力，維護酒店的高端形象，在重要場合中，以王者之姿彰顯品牌氣度。? 9. 攻克多元挑戰(zhàn)：靈活應對業(yè)主及管理公司提出的各類高難度任務，在復雜局面中展現(xiàn)破局能力。? 任職要求? 1. 智慧領航：本科及以上學歷，用扎實的知識儲備為戰(zhàn)略決策奠基。 2. 經(jīng)驗淬煉：15年以上高星級酒店的實戰(zhàn)歷練，3年以上奢華國際連鎖酒店總經(jīng)理任職經(jīng)驗，在血與火的行業(yè)洗禮中鑄就王者實力。? 3. 全能實戰(zhàn)：對酒店全部門服務與管理流程了如指掌，擁有酒店籌備及統(tǒng)籌運營經(jīng)驗者，將在這場競爭中占據(jù)先機。 4. 領袖風范：具備超凡的團隊建設能力，以鐵血手腕實現(xiàn)成本優(yōu)化；擁有頂級的溝通協(xié)調(diào)技巧，在復雜局勢中掌控全局，帶領團隊戰(zhàn)勝一切挑戰(zhàn)。? 5. 戰(zhàn)略眼光：在瞬息萬變的市場中，憑借卓越的計劃、決策與綜合判斷能力，精準捕捉商機，引領酒店駛向勝利彼岸。? 6. 魅力擔當：品貌出眾，中英文流利，溝通表達極具感染力；擁有市場信息的超強洞察力與危機處理的果敢魄力，時刻守護酒店聲譽。? 7. 無畏征程：敢于接受區(qū)域內(nèi)的調(diào)派挑戰(zhàn)，在不同的戰(zhàn)場環(huán)境中，迅速適應并開創(chuàng)新局。? 8. 顛覆創(chuàng)新：以開拓者的勇氣打破行業(yè)固有模式，帶領團隊擁抱變革，重塑奢華酒店行業(yè)新生態(tài)。? 9. 品格基石：自律、誠信、敬業(yè)，以高度的責任感，為酒店發(fā)展傾盡全力。 薪資待遇? 1. 豐厚回報：極具競爭力的基本工資 + 上不封頂?shù)目冃И劷?+ 高額年終獎，薪資水平由你的實力決定，在這里，你的價值將得到最充分的認可。? 2. 尊崇福利：五險一金、超長帶薪年假、精致工作餐、員工專屬折扣、高端定期體檢，全方位保障你的生活品質(zhì)。? 3. 巔峰進階：萬豪國際集團強大的資源加持，提供涵蓋在線課程、線下特訓、國際交流等多元化的培訓體系，助你攀登職業(yè)發(fā)展的最高峰。? 申請方式? 1. 即刻行動！將精心準備的個人簡歷通過最佳東方投遞，或發(fā)送至：jessica.lan@marriott.com，郵件主題請注明“北京JW萬豪酒店總經(jīng)理應聘-姓名”，讓我們第一時間捕捉到你的鋒芒。 ?2. 簡歷中請用數(shù)據(jù)與案例，詳細呈現(xiàn)你的教育背景、輝煌工作經(jīng)歷、卓越管理成就及雄心勃勃的未來職業(yè)規(guī)劃，每一個細節(jié)都將成為你制勝的關鍵。? 3. 初審通過者將收到AI初試邀約，開啟這場巔峰對決的首戰(zhàn)，后續(xù)面試安排將為你逐一揭曉。 這不僅是一份工作，更是一場征服奢華酒店領域的壯麗征程！北京JW萬豪酒店，靜候王者駕臨，與我們攜手，改寫行業(yè)傳奇！

【崗位職責】 1、 全面負責酒店的經(jīng)營管理。 2、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 3、 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 4、 負責制定酒店的經(jīng)營預算和決算，提出更新改造和投資計劃。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作，培養(yǎng)人才，提高整個酒店的服務質(zhì)量和員工素質(zhì)。 【崗位要求】 1、 大專以上學歷，相關管理專業(yè)。 2、 從事高星級酒店工作10年以上，具有5年以上相關高層管理工作經(jīng)驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經(jīng)營團隊，事業(yè)心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

Overview We are now seeking a dynamic General Manager who can deliver a unique experience for all our guests. We are committed to becoming a preferred employer for our colleagues. To be selected, you will need to have experience of high end hotel or resorts and also have worked in China. Specifically, you will be responsible for performing the following tasks to the highest standards: Core Responsibilities You will be responsible for all aspects of operations, from overarching hospitality philosophy to day-to-day staff management and guest relations. The job responsibilities can be divided into two timeframes: pre-opening (and launch) and post-opening. During “pre-opening and launch”, the GM will work very closely with naked Hotel Management Company to establish operations and ensure that our vision and brand standards are met. Responsibilities during this phase include but are not limited to the following: ·??????????Develop naked DNA to work specifically with the new resort. ·??????????Take a part in the design of the resort’s tours and activities as well as food and beverage offerings. ·??????????Provide supervision in the procurement of operating supplies and equipment, and contract with third-party vendors for essential services. ·??????????Participate in hiring individuals across all of the resort’s departments. ·??????????Participate in training staff to perform according to our naked brand standards. Launch the hotel, including both soft and grand openings, and develop strategies to maximum revenue. After launch, the General Manager will be involved in stabilizing the resort and ensuring that operations run efficiently in addition to maximizing both customer satisfaction and resort profits. Post-opening responsibilities include but are not limited to the following: ·??????????Lead the resort as its “brand standard bearer”, epitomize the brand personality and work consistently to ensure the resort is run impeccably. ·??????????Oversee and manage all departments, work closely with department heads on a daily basis. ·??????????Monitor customer satisfaction through the review of naked scorecard feedback and spend time with the guests and ensuring their needs are being met and expectations exceeded. ·??????????Maximize room yield and resort revenue through innovative practices and yield management programs. ·??????????Report to naked Hotel Management Company on a regular basis. ·??????????Establish annual/quarterly budgets and revenue projections with regular updating. ·??????????Ensure costs are controlled and revenue opportunities are effectively sourced and delivered. ·??????????Address any problems or complaints with a speedy and satisfactory resolution. ·??????????Counsel and advise employees to ensure successful career progression within naked. Requirements ·??????????The ideal candidate will most likely already be a General Manager or Resident/Hotel Manager/EAM. ·??????????The candidate will have well-rounded hotel operations experience and will be able to drive yield, excellence in service standards, and profitability. ·??????????Candidates with previous resort pre-opening experience in China is preferred. ·??????????A people person, outgoing with great communication skills and the ability to relate to guests and staff alike. ·??????????Able to train, guide and mentor a large team. ·??????????Previous experience operating resort properties with marina facilities would be an advantage. ·??????????Ability to develop innovative on property strategies focused on revenue generation in conjunction with the nHMC Sales and Marketing & Innovation Department. ·??????????Superb financial and commercial acumen is a must as setting the annual budget and then delivering on the targets of the property is a major responsibility. ·??????????Strong operational background with a hands-on attitude to daily operations and exceeding guest’s expectations as a key focus. ·??????????A deep understanding of promotions and marketing as well as managing and leading the sales initiatives. ·??????????Ability to manage the hotel’s finances through the planning and controlling of revenue streams, cash flow and property expenses. ·??????????Highly developed interpersonal skills and as an ideal candidate, you will be equally adept at dealing with hotel owners, peers, and employees at all levels. ·??????????To effectively manage the owner relationship on behalf of the company. ·??????????To ensure that the operational and service skills of the employees of the hotel are being constantly improved through well planned Training systems. ·??????????As the General Manager of this pre-opening property, you will drive the recruitment and development of the entire staff.

作為酒店的主要戰(zhàn)略業(yè)務領導者，負責酒店運營的各個方面，包括客人和員工滿意度、人力資源、財務績效、銷售和創(chuàng)收，并為集團和酒店所有者提供投資回報。 As a key strategic business leader for the hotel, responsible for all aspects of the hotel's operations, including guest and staff satisfaction, human resources, financial performance, sales and revenue generation, and providing return on investment for the group and hotel owners. 職責義務： Duties & Responsibilities: 1.緊跟行業(yè)趨勢，探索新的商業(yè)機會并制定商業(yè)計劃，以最大限度地提高客戶滿意度、盈利能力和市場份額。 Keep up with industry trends, explore new business opportunities, and develop business plans to maximize customer satisfaction, profitability, and market share. 2.分析商業(yè)信息，積極應對不斷變化的市場狀況，確保酒店在預算指導下運營，實現(xiàn)利潤率目標。 Analyze business information, actively respond to constantly changing market conditions, ensure that the hotel operates under budget guidance, and achieve profit margin targets. 3.與銷售和市場團隊緊密合作，制定創(chuàng)收策略；識別新的業(yè)務線索，推出符合市場趨勢的酒店產(chǎn)品；確認銷售策略與品牌策略一致，并有效執(zhí)行既定目標。 Work closely with sales and marketing teams to develop revenue generating strategies; Identify new business leads and launch hotel products that are in line with market trends; Confirm that the sales strategy is consistent with the brand strategy and effectively implement the established goals. 4.建立有凝聚力和高績效的執(zhí)行委員會，不斷努力取得積極成果和改進。 ?Establish a cohesive and high-performance executive committee, and continuously strive to achieve positive results and improvements. 5.通過積極和持續(xù)的溝通，與業(yè)主建立良好的關系，處理并解決好業(yè)主對酒店經(jīng)營管理的訴求。 ?Through active and continuous communication, establish a good relationship with the owners, and handle and resolve their demands for hotel management. 6.遵守公司/品牌政策、程序和標準。 Comply with company/brand policies, procedures, and standards. 7.客戶及公共關系管理。 Customer and public relations management. 專業(yè)知識技能： Job Knowledge / Skill: 1.工商管理、酒店和餐飲管理或相關專業(yè)大學學歷，10年以上管理運營、市場營銷、財務或相關工作經(jīng)驗。 Bachelor's degree in Business Administration, Hotel and Catering Management or related majors, with over 10 years of work experience in management operations, marketing, finance or related fields. 2.有限或全方位服務酒店的總經(jīng)理經(jīng)驗。 General manager experience in limited or full-service hotels. 3.高度的責任心、敬業(yè)精神及誠信態(tài)度。 High sense of responsibility, professional dedication, and integrity attitude. 4.具有前瞻性思維，有創(chuàng)造力和創(chuàng)新能力。 Possess forward thinking, creativity, and innovative abilities. 5.有較強的適應、溝通、計劃、決策和綜合判斷能力。 Strong adaptability, communication, planning, decision-making, and comprehensive judgment abilities.

崗位職責 1、 全面負責酒店的經(jīng)營管理。 2、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 3、 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 4、 負責制定酒店的經(jīng)營預算和決算，提出更新改造計劃。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系，樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作，培養(yǎng)人才，提高整個酒店的服務質(zhì)量和員工素質(zhì)。 崗位要求 1、 本科及以上學歷，相關管理專業(yè)。 2、 從事五星級及以上酒店工作經(jīng)驗10年以上，同崗位5年以上。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經(jīng)營團隊，事業(yè)心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

肇慶喜來登酒店招聘總經(jīng)理1人。具體招聘鏈接如下： https://mp.weixin.qq.com/s/Mm0T6TRzl9DRpgkmKZlAbQ 有意者可復制該鏈接至電腦端或手機端，進入鏈接查看總經(jīng)理招聘公告詳情，然后掃碼公告里面的二維碼下載報名表，填寫完畢后發(fā)送至zqxqtzhr@163.com (郵件請以“應聘崗位+姓名”為主題）。 簡歷收集時間：2025年7月15日至2025年7月22日24:00。

希爾頓在全球?100?多個國家和地區(qū)擁有數(shù)以千計的酒店，提供無數(shù)令人愉悅的機會。?從敞開的大門到熱情的微笑，再到與眾不同的體驗，我們?yōu)槊磕昱c我們在一起的數(shù)百萬旅行者提供他們永遠不會忘記的歡迎。?除了我們旗艦品牌希爾頓酒店及度假村還包括：華爾道夫酒店及度假村、LXR、康萊德酒店及度假村、希爾頓嘉悅里酒店、Signia、格芮希爾頓精選酒店、希爾頓逸林酒店及度假村、Tapestry Collection by?Hilton、希爾頓尊盛酒店、Tempo、?Motto、希爾頓花園酒店、希爾頓歡朋酒店、Tru?by?Hilton、希爾頓欣庭酒店、希爾頓惠庭酒店和希爾頓分時度假俱樂部。? 如果您熱衷全球旅行對世界的影響，您可能就是我們正在尋找的希爾頓團隊成員。?因為在希爾頓酒店，我們永遠不會忘記我們在這里的原因：使我們的客人，團隊成員和業(yè)主都滿意。? ? 總經(jīng)理負責管理酒店管理團隊和酒店整體目標從而為賓客和會員提供一個良好的體驗，并同時保證酒店盈利水平和賓客的滿意度。? ? 我的具體職責是什么?? 作為總經(jīng)理，您將應以最高標準完成以下任務：? ? 管理酒店的持續(xù)盈利能力，確保酒店的收益和賓客的滿意度達標甚至超過標準要求。? ? 領導指揮酒店的所有關鍵性事宜，包括資本項目、賓客服務以及酒店翻新。? ? 確保所有的決策對于酒店和集團都是利益最大化。? ? 提供可實現(xiàn)的酒店預算并且為酒店設置短期和長期的戰(zhàn)略目標。? ? 為酒店員工組建有效的領導團隊。? ? 領導指揮酒店所有的商務計劃。? ? 符合甚至超過希爾頓品牌服務標準。? ? 確保成本得到控制同時收益機會有效發(fā)現(xiàn)并達成。? ? 管理和開發(fā)的酒店管理團隊，以確保希爾頓全球職業(yè)發(fā)展和繼任計劃有效執(zhí)行。? ? 定期與部門主管舉行簡報和溝通會議。? ? 應對審計，確保酒店能持續(xù)改進。? ? 始終貫徹執(zhí)行希爾頓的使命宣言及戰(zhàn)略。? ? 確保關注員工的發(fā)展過程并為個人發(fā)展建立制度程序。? ? 確保各部門都具備為酒店制定的成功計劃。? ? 確保與員工建立有效的雙向溝通模式和渠道。? ? 及時對反饋觀點進行回應，以便員工知曉并達成目標。? ? 確保為有發(fā)展?jié)摿Φ膯T工提供指導活動。? ? 確保培訓為酒店生意起到增值作用。? ? 達成員工滿意度目標。? ? 改善員工流失率。? ? 利用內(nèi)部招聘方式使員工得到發(fā)展。? ? 放權給部門經(jīng)理使其在各自部門人員管理上具有主動性。? ? 定期與業(yè)主代表溝通，為其提供正規(guī)報告并且建立良好關系達到雙贏的目的。? ? 保證酒店產(chǎn)品符合品牌標準。? ? 利用客人的反饋意見激發(fā)出產(chǎn)品及服務的長遠提高計劃。? ? 分享酒店內(nèi)最佳實例。? ? 創(chuàng)造并利用公關機會宣傳品牌形象。? ? 統(tǒng)一管理IT? ? 利用技術提供信息管理。? ? 確保符合所有法定要求。? ? 達成健康健全目標。? ? 與主要客戶建立并維持良好關系。? ? 保持并提高客人滿意指數(shù)調(diào)查結(jié)果。? ? 有效處理客人投訴，努力減少投訴數(shù)量。? ? 達到QA目標。? ? 支持業(yè)務發(fā)展部進行客戶拜訪。? ? 監(jiān)督測試電話結(jié)果，并根據(jù)商業(yè)計劃目標進行改善。? ? 架構一份具有財務健全性及準確性的商業(yè)計劃。? ? 與高級管理層達成一致財務目標并確保他們對財務狀況保持同步信息。? ? 確保準確的預算，對潛在的生意高峰和低谷期有準確的判斷并進行及時的調(diào)整。? ? 分析差異并采取適當?shù)男袆印? ? 根據(jù)商業(yè)表現(xiàn)作出資金開銷決定。? ? 管理流動現(xiàn)金及財產(chǎn)。? ? 管理成本，優(yōu)化利潤轉(zhuǎn)換并交付計劃。? ? 同意并監(jiān)督部門銷售計劃。? ? 尋找并把握新的商業(yè)契機。? ? 了解市場的威脅和機會并確保采取行動反映出這些情況。? ? 商議性地管理人才，輔助平衡方向。保持團隊的士氣與動力。前瞻性地關注技能發(fā)展并擔負責任。通過有效的指導與指派達到授權目標。同意個人及團隊的目標并在監(jiān)督過程中定期給予適當?shù)墓膭?、反饋及認可。? ? 經(jīng)常在酒店各處視察走動。具有說服力和果斷力。能夠通過適當?shù)姆绞节A得周圍人對其觀點的贊同。能夠有邏輯性的提出爭論，并正視和解決沖突。適當?shù)臅r候愿意站到對方立場考慮問題。? ? 口頭和書面上都能清楚簡明的溝通。在公眾面前能夠展現(xiàn)出自信。在介紹信息時做到專業(yè)與坦誠。做雙向溝通，具有良好的傾聽技能。? ? 花時間建立有價值的關系，例如：同事、客人與業(yè)主。需要時提供個人幫助和信心。能夠處理復雜的人際關系并建立信任。具有親和力，能與同事和客人感同身受。了解并適應文化差異。? ? 設定有挑戰(zhàn)性的長、中、短期目標。實施可行的商業(yè)計劃，包括預計的結(jié)果、優(yōu)先事宜、時間表以及充分詳細的衡量標準。有效的鑒別優(yōu)先事宜，平衡緊急事宜的重要性和可行性。瀏覽針對認可的衡量標準所制定的行動計劃，適時作出必要調(diào)整。在緊張的時間安排中有效管理自己的時間。靈活面對變化，按實際情況重新設定優(yōu)先事宜。? ? 快速理解，并從廣泛的業(yè)務相關的書面及數(shù)字信息中進行正確的邏輯推理。從數(shù)據(jù)中認識到趨勢。當試圖理解問題或事宜的時候，找出所有相關信息。從數(shù)據(jù)中找出可能造成問題或趨勢的原因。? ? 做決定的時候考慮廣泛的供選方案。考慮所有相關因素。做好承擔適當風險的準備。提出新穎原創(chuàng)的建議?–?不墨守成規(guī)。愿意做出堅定、清楚并正確的決定。必要的時候，當決定不成功時制定應急預案。?? ? 高度重視達成生意目標。在瞬息萬變的商業(yè)環(huán)境中，不斷創(chuàng)造機會增加收入或削減成本。明白若想獲得財務成功，需要通過對質(zhì)量、員工及客人的重視找平衡方法。在了解本地市場環(huán)境和商業(yè)計劃的基礎上，建立一個清楚的長遠使命。與國際商業(yè)、經(jīng)濟、技術發(fā)展趨勢保持同步。? ? 為所做的事情擔負責任。為實現(xiàn)目標而具有韌性。遇到困難或挑戰(zhàn)的時候，不放棄，并在時間壓力下仍然保持平靜。享受繁忙的工作，不介意突如其來的打擾。接受并適應工作環(huán)境的變化。注重發(fā)展自身技能并時刻保持學習的狀態(tài)。能夠在工作結(jié)束時從壓力中抽離。 我們尋找什么樣的人才?? 希爾頓總經(jīng)理職位始終要以賓客的利益為重，并與其他團隊成員密切合作。若要成功地應聘這一職位，您的態(tài)度、行為、技能和價值觀應符合下列標準：? ? 工作年限：10年。? ? 管理經(jīng)驗:??有相似標準的酒店總經(jīng)理或者運營總監(jiān)的經(jīng)歷。? ? 具有很強的商業(yè)頭腦以及隨著經(jīng)驗不斷增加的盈利能力。? ? 有相似規(guī)模酒店的經(jīng)驗預算管理、收益提案、結(jié)果預測的經(jīng)驗。? ? 杰出的領導能力。? ? 良好的溝通能力及技巧。? ? 深入了解酒店/休閑/服務行業(yè)。? ? 酒店管理及相關的學位。?? ? 服務于希爾頓將會如何？? 希爾頓全球是國際最具知名度的酒店管理公司之一，其下品牌包括從豪華的全面服務酒店，度假村到公寓式酒店以及中端酒店等。近一個世紀，希爾頓全球致力于通過全球品牌.?延續(xù)為全球客戶提供優(yōu)質(zhì)服務的傳統(tǒng)，堅持為商務和休閑旅游人士提供最優(yōu)質(zhì)的客房、服務、產(chǎn)品和品牌價值。我們的愿景“讓世界充滿陽光，讓大家都感受到熱情的溫暖，提供與眾不同的卓越體驗，讓每位賓客在每家酒店的每次住宿都倍感滿意”?團結(jié)我們作為一個團隊每天都在世界各地創(chuàng)造非凡的酒店體驗。同時，我們驚人的團隊成員是希爾頓的核心所在！

北京麗晶酒店正在尋找具有豐富酒店餐飲管理經(jīng)驗，能夠帶領團隊通過周到、善良和直觀的服務，為客人創(chuàng)造難忘的餐飲體驗的候選人。我們會優(yōu)先考慮擁有五星級奢華酒店餐飲管理工作經(jīng)歷，且具備熟練的中英文會話溝通和書寫能力的人選。 Regent Beijing is seeking a highly qualified candidate with rich experience of F&B and be able to lead a team to create unforgettable dining experiences for guests through thoughtful, kind, and intuitive service. It is likely the successful candidate will already be in a luxury hotel, proficient in communication and possessing excellent skills in both Chinese and English and we will give priority to candidates with a background of food & beverage management experience.

·Directly responsible for day to day administration of the whole F&B service department, in line with LHI brand standard 直接全面負責管理整個餐飲部的行政，按照朗廷品牌標準，國際領先酒店的目標和員工手冊條例保證其營運順暢，實現(xiàn)利潤最大化。 ·Work very close with Hotel Manager to report and brief of daily operation and take a sign of for any change of direction. 協(xié)助酒店經(jīng)理，匯報及傳達每日運營情況并對任何情況做出及時有效的回應。 ·To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店規(guī)章制度，提升客戶滿意度 ·To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 領導前線同事按照損耗程序，并與管事部，廚房及相關部門一起，以將損耗率降至最低。 ·To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 確保嚴格按照財務部，人力資源部及其他營運部門制定的程序 ·Responsible for carry out or directly monitor any project agreed prior. 負責執(zhí)行或直接監(jiān)測事先商定的任何項目 ·Be responsible for control of security related issues like floor master keys, cashier procedures and others. 負責控制并確保相關的安全問題，例如萬能鑰匙，收銀程序等。 ·Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保證消防，健康，安全及清潔的各項指標達到酒店標準并時刻保持。 ·Perform any duties assigned by the Management deemed necessary. 執(zhí)行任何管理層委托的工作。

崗位職責： 項目施工前:設計參與 -積極與設計方溝通協(xié)調(diào)，傳達設計理念及要求 -針對設計方的作品給予評價及專業(yè)反饋 -審閱設計報價及設計合同，確保設計費用的合理及設計方案的明確實施 -對于在施工過程中需要調(diào)整的方面，及時與設計方溝通反饋，對調(diào)整的設計方案達成一致并落實 項目施工過程：施工管理 -提前與施工溝通協(xié)調(diào)，審閱整體施工方案，確保施工計劃按照施工期執(zhí)行 -嚴格審閱施工方的原材料，價格，確保其達到施工合同的所有規(guī)范要求 -如在施工過程中針對某項目或材料需要招投標決定供貨商，應嚴格按照招投標程序進行 -審閱施工方的季度工程施工方案，月度計劃，每周進度，確保施工方高效保質(zhì)完成工程施工 -嚴格過程管理，發(fā)現(xiàn)施工過程中出現(xiàn)的安全，質(zhì)量等問題，及時指出并要求施工方改進。以保證施工的安全，時間進度及質(zhì)量。 -工程施工付款按照施工合同執(zhí)行，在施工達到設計標準的前提下，按進度付款，做好項目費用管理。 項目竣工前：全面質(zhì)量檢查 -聯(lián)系協(xié)調(diào)政府及權威機構，對施工的防火安全及其他工程質(zhì)量，進行全面檢查，測試 -對于沒有達到要求的方面，要求施工方及時整改至達標 -尾款部分，按照達標要求，做相應付款 項目保值期：追蹤服務 -與設計方，施工方保持聯(lián)系，如在保值期出現(xiàn)任何由設計或施工引起的工程問題，由相關方及時跟進解決 -按照合同執(zhí)行保值期的費用問題，如因?qū)Ψ截熑涡枰獜浹a施工，費用由責任方承擔 任職資格要求： -工程項目管理 大專及以上學歷 -具備奢華酒店設計，施工監(jiān)工等相關經(jīng)驗 -確保與業(yè)主方，酒店管理層，文華東方集團管理層的及時有效溝通，英語能作為工作語言 -高度的責任心，主人翁精神，確保工程的整體進度及質(zhì)量

工作職責： 1.制定和實施公司運營戰(zhàn)略，預算計劃，確定公司業(yè)務的經(jīng)營方針和經(jīng)營形式； 2.發(fā)掘市場機會，主持擬訂公司的業(yè)務目標和業(yè)務計劃，實現(xiàn)公司業(yè)務和投資回報的快速增長； 3.監(jiān)督、控制整個實施過程，對經(jīng)營結(jié)果負責，組織實施財務預算方案及使用方案等； 4.建立公司組織體系和業(yè)務體系，負責團隊建設，審定管理制度； 5.負責整體營銷管理工作，制定年度業(yè)績目標及經(jīng)營發(fā)展戰(zhàn)略方案，整體營銷策劃方案，實現(xiàn)經(jīng)營預算收入。 任職資格：1.相關酒店、高爾夫以及文旅等行業(yè)營銷管理經(jīng)驗； 2.具備營銷戰(zhàn)略的研究、制定、執(zhí)行的能力； 3.強勁的開拓性格和團隊領導力。

根據(jù)從都的規(guī)章、制度及餐飲部的要求，在總經(jīng)理-營運的領導下，全面負責食品的制作，控制廚房出品。制定各餐廳菜單和廚房菜譜，監(jiān)督食品供應和食品質(zhì)量，確定出品價格，控制成本費用，合理安排工作崗位。培訓廚房員工的烹調(diào)技術、工作意識，協(xié)調(diào)廚房各崗位的工作，確保廚房工作的正常運作。處理客人的投訴。

Responsibilities Oversees and directs all aspects of Rooms operation including Front office, Children Discovery Center, Boutique, Butler, Housekeeping. Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programmer to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Ensure highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. Manages the functions of all hotel personnel through supervision of hotel department heads. Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. Requirements Bachelor’s degree in Hotel Administration, Business Administration or equivalent. 3 years of similar experience in a luxury hospitality enviroment. Fluency in Mandarin & English is a must. Work authorization in China is a must. Strong problem-solving skills and the ability to handle guest inquiries or concerns with tact and efficiency. A high energy level and a passion for achieving results. Strong Leadership skills in managing teams to drive for results. Ability to manage complex relationships.

崗位要求： 指導被派往的酒店的整體運營工作。通過在酒店內(nèi)營造積極和高效的工作環(huán)境，使酒店在業(yè)績，利潤率和投資回報方面取得最佳效果；確保優(yōu)質(zhì)的客戶服務并使酒店達到質(zhì)量和運營標準。 推動品牌和價值宣傳措施，酒店的業(yè)績及個人的發(fā)展。 制定財務和運營計劃并監(jiān)督其執(zhí)行情況，從而支持酒店和運營部門總體目標；制定年度預算和業(yè)務規(guī)劃，對提高酒店資產(chǎn)的投資改進予以建議，從而確保酒店能夠達到品牌的要求。 監(jiān)督服務質(zhì)量，確保為所有客人提供最優(yōu)質(zhì)的服務和無比的關懷，這包括及時對客人的要求予以回應和有效處理客人的投訴等顧客滿意度的問題。 通過對酒店外觀形象的維護，建筑維修及衛(wèi)生清潔，確保酒店各方面的產(chǎn)品質(zhì)量和服務標準達到要求。制定并持續(xù)執(zhí)行預防性維修計劃以保護酒店的實物資產(chǎn)。 監(jiān)督銷售計劃的制定與執(zhí)行以及收益管理工作，從而使營業(yè)收入，平均每間客房收入和入住率達到最高水平。通過對市場變化的預測和計劃，最大程度的獲取客房收入及利潤。確保策略性的拓展市場機會，以及制定戰(zhàn)略性的銷售方案。 通過確保最有效的利用酒店宴會和餐廳空間及最經(jīng)濟有效的管理酒店的餐飲商戶使酒店最大程度的獲取餐飲收入。 同地區(qū)運營隊伍密切合作來確保酒店各個崗位上的員工配置與工作量和生產(chǎn)力相符。最大程度的發(fā)揮培訓的作用，以及策劃如何提高工作效率，改進酒店的經(jīng)營和服務表現(xiàn)。 建立并維護同社區(qū)主要成員的友好關系，確保在當?shù)厣鐓^(qū)樹立起酒店的形象。 確保用積極的態(tài)度處理社區(qū)和媒體的詢問，在遇到敏感問題時應提交給地區(qū)和集團的公關部門處理。 按要求向地區(qū)運營部門提供與計劃對照的財務和運營表現(xiàn)的常規(guī)性和臨時性信息以及狀況報告。 監(jiān)督保安工作以確保為酒店的顧客，員工及資產(chǎn)提供安全可靠的環(huán)境，確保達到品牌的各項標準。 建立并完善酒店人力資源部門的職能，從而確保激發(fā)員工斗志，為員工提供培訓及發(fā)展機會， 管理工資和福利，遵守政策法規(guī)和各項程序以及酒店所在地的勞工法。 同員工和當?shù)氐墓?如有的話)培養(yǎng)積極的關系。 促進為員工提供積極進取的工作環(huán)境的建設。通過正式和非正式會議，討論和工作業(yè)績評定予以不同級別的員工指導。 同員工一起有效的討論有關文化和工作環(huán)境的問題，從而為員工及顧客的體驗帶來正面影響。 時刻倡導品牌文化，為有要求的客人，開發(fā)商和業(yè)主以及瑞斯麗酒店集團的人員提供從品牌角度出發(fā)的現(xiàn)場參觀。 對范圍廣泛的營銷計劃和收益管理的效果進行測量，使酒店盡可能進入不同層次的細分市場，并使酒店的收入多源化。 任職要求： 友好，始終以客人為中心； 有領導才能和很好的人際溝通能力，能夠做出有效的決定； 在口頭和書面上有良好的溝通技巧，并且擁有工作崗位需要的最基本的語言交流能力； 懂得和工作相關的電腦知識； 有數(shù)學知識和技能，能夠進行預算的分析； 富有在競爭激烈的市場中運營酒店的背景； 具有出色的領導風格能夠吸引隊伍； 深刻了解市場并能夠最大程度的獲取利潤； 具有敏銳的商業(yè)頭腦； 擁有創(chuàng)造最佳成績的熱情； 傳播知識的承諾； 擁有帶領團隊實現(xiàn)目標的領導技能； 具有管理復雜關系的能力； 具有酒店管理，商業(yè)管理學士學位或相等的學位； 5-10年高層綜合運營管理職位經(jīng)驗或一些先前的綜合管理經(jīng)驗，或一些與此相當?shù)慕逃c工作經(jīng)驗結(jié)合的背景； 類型和經(jīng)驗程度應視運營的規(guī)模和復雜性而有所不同。

1、負責整個酒店每日的運營。 2、保持及促進費爾蒙標準的品牌文化。 3、指導運營活動，支持酒店營收目標，賓客體驗，品牌標準及心藝家敬業(yè)度。 4、以積極的方式與整個團隊成員溝通互動，關注心藝家和賓客。 5、最少1或2年相同職位工作經(jīng)驗，具有核心目的地城市奢華酒店工作經(jīng)驗。 6、擁有運營部門背景的工作經(jīng)驗。 7、展現(xiàn)優(yōu)雅，周到的服務精神。 8、流利使用中英文溝通。 1. Overseeing daily operations of hotel. 2. Maintain and promote Fairmont brand service culture as standard. 3. Direct all operational activities towards supporting the hotels goals-GOP, guest satisfaction, brand consistency and heartist engagement. 4. A people individual with focus on Heartist and Guest. 5. Minimum 1or 2 years experience in similar role with luxury background.? 6.Individual?with operation department background would be an added advantage. 7. Act as a role model in delivering elegant and understated service with sophistication. 8. Good communication with fluency in English and Mandarin.

A background in operation department is required, with preference given to candidates with experience in F&B. Participate in development and preparation of hotels strategic plan. Prepare budget and monitor revenues. Profit and Loss responsibility.? Coordinate with Revenue Management and Sales to maximize occupancy, rates, average check and profits. Optimize revenue by sales-promoting activities and controlling the Revenue Management in order to achieve the best possible Revenue Penetration Market Share in the market. Control the duty roster for sub departments guaranteeing the quality as well as considering the highest personnel cost efficiency. Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. Conduct interviews with possible future employees. Responsible for control of all operational tasks as well as the respective delegation and control. Re-evaluate work flows to improve and optimize organization. Implement and evaluate procedures and policies. Ensure clear communications with all other department heads. Create Career Development plans for each employee which is part of the Talent Pool or High Potentials. Regularly organize departmental meetings. Communicate the strategy and targets of the management to their departmental heads and the line staff and ensuring implementation. Ensure and communicate up-to-date procedures for all safety relevant measures with Fire & Safety team. Conduct daily walk through to ensure quality standards and cleanliness in front and back of the house areas. Control the technical situation of the departments in rooms divisions. Maintain a high visibility with guests and employees. Manager on Duty weekdays and weekends. GM responsibility in his/her absence. Pre-Opening tasks and responsibilities.

Here at the The Middle House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at the The Middle House? The Middle House is an ode to modern-day Shanghai in the middle of historic Dazhongli. Designed by Italian architect Piero Lissoni using a mixture of Chinese materials like porcelain, ceramic, bamboo and lacquered textures, our House combines an impeccable sense of style with an eclectic art collection and a flair for dramatic entrances. Job Overview This role leads the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Director of Guest Experience is all about! Here's the quick lowdown on what you'll do day-to-day: As a Director of Guest Experience, you’ll work to create and implement long term goals and strategies that will cause the hotel to succeed and grow. Leadership ?Ensures that team members have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties. ?Gives clear, concise directions, provides support and supervises team members to ensure that directions are properly executed. ?Establishes a climate of motivation and enthusiasm among your team and contributes to same in the Core Team. ?Leads by example, be intimately involved in meeting, greeting and entertaining guests and ensure your team learns from you. ?Looks for ways to refine and improve provision of service continually with your team. Marketing ?Understands our various sources of business and different expectations and has processes in place to deliver appropriate experiences. ?Be alert to business opportunities as they present themselves and share with other Core Team members. ?Ensures that the database of previous guests is accurately and completely maintained. ?Attends revenue management meetings and ensures that agreed upon strategies are implemented on a daily basis. ?Ensures that all team members are succinctly and accurately able to describe the experiences provided in each of our restaurants and bars. Communications ?Conducts regular brief, concise, well prepared weekly meetings and morning briefings and ensures follow-up. ?Ensures that all Core Team members receive a daily briefing on the preferences of all arriving guests. ?Spends time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel meeting. ?Ensures the Guest Experience Managers daily log is completed accurately and to a high level of detail and ensures that this information is shared at the daily hotel service delivery meeting. ?Prepares for and participates fully in daily Service Delivery meetings and Core Team meetings. Operational ?Ensures that guest statistics and preferences are accurately maintained in system and that guest preferences are always acted upon. ?Creates and implements a process of welcome which is completely seamless. ?Maximises the use of available technology and systems to get results. ?Ensures the facilities, equipment and offices under your supervision are maintained in excellent condition. Technical Competency ?Develops ongoing training programmes with People & Culture which focus on the following areas: Confidence and spontaneity, fluent in English, Shanghai/ China knowledge – history, culture and geography, local attractions, restaurants and night spots, HMS Infor (PMS) knowledge. ?Networks within the company and the industry to keep abreast of developments affecting your field of expertise. ?Analyses guest and business partner feedback to assist in service enhancement. ?Protects the hotel’s financial interest by implementing controls for revenues, expenses, protection of assets whilst ensures guests get value for money and excellent service standards. ?Assists in ensuring that hotel provides accurate and timely monthly reports. Requirements Here's exactly what you need to excel in this role: ?Experience: 2-3 years as a Front Office Manager or similar capacity in luxury hotels in various countries. ?Education: College/ University degree in Hospitality Management or Business Management. ?Skills: Solid understanding of hotel accounting. Understanding of compiling and monitoring business plans. Proven skills as a trainer and developer of people. Demonstrated leadership ability. Demonstrate abilities as a strategic thinker. Good interpersonal skills. Sound analytical skills. Experience using hotel computer software Fidelio experience. Excellent computer skills in particular Microsoft Excel/ Word/ PowerPoint. Good command of English. ?Personality: Entrepreneurial/ business attitude. ?Extra Awesome: Experience with HMS Infor PMS We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. 1.Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. 2.Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. 3.Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ?We offer four meals a day at our staff canteen! ?Enjoy complimentary room nights at all of our hotels, who doesn't love to travel? ?Enjoy a fun day in a year, which is your day to take care of yourself and stay healthy and happy! ?Speak up and act on your ideas. Dare to think differently! ?The hotel is conveniently located near a metro station and public transportation!

崗位職責/職位描述 Oversees and directs all aspects of the hotel operational departmentswhich include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping,Engineering, Security, Fitness Centre and other relevant operating departments.? Ensures these departments are well run byfocusing on the following aspects: Maximization of revenues and profits,minimization of operating costs, implementation and follow up of servicestandards/team member training.? Ensureshighest levels of customer satisfaction. 負責監(jiān)督導和指導酒店的運營部門包括前廳，餐飲/廚房，客房，工程，安保，健身中心及其他相關的經(jīng)營部門。確保這些部門在以下幾個方面的正常運營：收入和利潤的最大化，運營成本最小化，實施和監(jiān)督服務標準/團隊成員的培訓。確保顧客滿意度維持在最高水平。 To support the overall strategic management of the hotel by establishingeffective working relationships with senior colleagues:? in particular, the GM, DBD, FC& HRD. 通過和管理層建立良好的工作關系來支持酒店的管理戰(zhàn)略，尤其是和總經(jīng)理，商務發(fā)展總監(jiān)，財務總監(jiān)和人力資源總監(jiān)。 Fully contribute to the design of the hotel’s business strategy. 全力關注酒店的經(jīng)營戰(zhàn) Actively participate in the keymanagement issues in the property (Capital projects,refurbishment,??? training, customer service). 積極參與酒店內(nèi)的管理核心項目。（固定資產(chǎn)，裝修改造，培訓和對客服務） Ensure that costs are controlled in a detailed and structured manner.Analyze costs on a monthly basis and prepare action plans (Cost per occupiedroom, food cost; beverage costs; payroll including overtime; other expenses;other outsource labor or services).具有細節(jié)的成本控制方法。每月分析成本并制定行動計劃(每間占有房的成本，食品成本，酒水成本，工資包含加班，其他花費，小時工和外包服務)。 To manage all the direct reports (e.g. Chef, F & B Outlet Managers,Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in aprofessional and motivating fashion.用專業(yè)的和激勵的方法管理直接管理范圍內(nèi)的團隊。（如：廚師，餐廳經(jīng)理，管家，客戶經(jīng)理，宴會經(jīng)理，總工程師） Prepare yearly budgets in conjunction with GM/CD/FC/HRD for- revenue;FF&E; manning; capital expenditure; costs and expenses.與GM/CD/FC/HRD共同制定年度預算 – 收入，固定資產(chǎn)，人員，大額項目，成本和花費。Review and approval of all expense accounts for Operations Team.審核和批準營運部門的所有花費。

1. 具備設立最適合飯店的總體營業(yè)目標及行動方案的能力。 2. 具備制訂和執(zhí)行營業(yè)預算及經(jīng)營計劃的能力。 3. 具備高效地推廣和將品牌定位在理想的水平的能力。 4. 具備管理營業(yè)部的能力。 5. 具備協(xié)助管理層達到酒店總體經(jīng)營目標的能力。 6. 掌握政治，經(jīng)濟和社會方面的知識及市場趨勢。 7. 具有良好的溝通技巧。 8. 具有領導，指導和發(fā)展員工的能力。 9. 具備處理危機的知識和能力。

Core Responsibilities: 1.???? Financial Report, Financialanalysis & Decision Support財務報告，財務分析與運營支持： ?????Responsible for bookkeeping, tax claim, financial report, financialanalysis reports and any financial support need from property operation. 負責會計入賬，稅收，財務報告，財務分析及提供運營所需要的支持。 ?????Analyze financial data of the business units to identify revenue growthand cost optimization opportunities. 分析各業(yè)務單元的財務數(shù)據(jù)，識別收入增長與成本優(yōu)化的機會。 ?????Monitor key financial metrics (e.g., RevPAR, GOP, cash flow) and provideimprovement recommendations. 監(jiān)控關鍵財務指標（如RevPAR、GOP、現(xiàn)金流等），提出改進建議。 ?????Lead annal audit of all naked properties and annual financial claim主導裸心項目年度財務審計及匯算清繳 2.? Budgeting & Forecasting 預算與預測管理： ?????Responsible for the annual budgeting process & preparation, ensuringalignment with strategic goals. 主導年度預算編制，確保與戰(zhàn)略目標一致。 ?????Track budget performance, analyze variances, and propose adjustments. 跟蹤預算執(zhí)行情況，分析偏差并提出調(diào)整方案。 3.???? Cost Control &Efficiency Improvement 成本控制與效率提升： ?????Assist the headquarters and business units in controlling operationalcosts and optimizing resource allocation.協(xié)助集團總部及各業(yè)務單元控制運營成本，優(yōu)化資源配置。 ????????Identify and drive process improvements to enhance financial andoperational efficiency. 識別并推動流程優(yōu)化，提升財務與運營效率。 4.???? Business Collaboration &Communication 業(yè)務合作與溝通： ????????Work closely with the headquarters and business units to providefinancial support and advice. 與集團總部及各業(yè)務單元緊密合作，提供財務支持與建議。 ????????Participate in new project evaluations, offering financial feasibilityanalysis and risk assessment. 參與新項目評估，提供財務可行性分析與風險評估。 5.???? Financial Compliance &Risk Management 財務合規(guī)與風險管理： ????????Ensure group financial activities comply with company policies and legalregulations.確保集團財務活動符合公司政策及法律法規(guī)。 ?????Identify and manage financial risks, proposing mitigation strategies. 識別并管理財務風險，提出應對措施。 6.???? Other Responsibilities 其他職責： ????????Complete other finance-related tasks assigned by the leadership. 完成上級領導交辦的其他財務相關工作。 Core Competencies: The ideal candidate will be able to handle stressand work under pressure and bring along strong administrative skills, ananalytical mind and the capability of being able to write concise reports. Youwill have a high level of self motivation; develop innovative options in thebest interest of the nGroup while possessing the following competencies: 理想的候選人需要能承受工作的壓力以及管理能力、分析能力以及處理數(shù)據(jù)報告的能力。候選人需要有自我激勵能力，在裸心集團的快速發(fā)展中有開發(fā)創(chuàng)新的能力。 ???????????Understanding the Business 對業(yè)務的理解 ????? ManagingOperations? 管理能力 ???????????Customer Focus 客戶導向 ???????????Adaptability? 適應性 Technical/ProfessionalKnowledge and Skills: ???? You should ideally have at least five years’experience in a similar role.? 5年及以上酒店相關崗位工作經(jīng)驗。 ??????????A good command of written and spoken English is preferred and theability to find fault and rectify subsystems are essentials. 英文讀寫熟練以及對財務系統(tǒng)的熟練。 ??????????Good communication and interpersonal skill 良好的溝通及人際關系的技巧。 ???? Experience with Ufida, Kingdee or SAPfinancial ERP system? 用友，金蝶或SAP等ERP系統(tǒng)經(jīng)驗。 ???? Ability to work independently in afast-paced environment. 能夠在快節(jié)奏的環(huán)境中獨立工作。

崗位職責： 1、協(xié)助執(zhí)行董事制定酒店整體營銷戰(zhàn)略，從營銷角度提建議，確保經(jīng)營方向契合市場。 2、根據(jù)戰(zhàn)略目標，組織制定各階段營銷計劃并監(jiān)督執(zhí)行，涵蓋市場推廣、客戶拓展、品牌建設等方案。 3、開展市場調(diào)研，根據(jù)客戶需求、偏好和反饋調(diào)整產(chǎn)品、服務與營銷策略，提升客戶滿意度和忠誠度。 4、參與重要客戶開發(fā)維護，與大客戶建立長期穩(wěn)定關系，回訪重要客戶，處理投訴建議，提升客戶的滿意度和忠誠度。 5、制定品牌推廣策略，提升酒店知名度和美譽度，通過各種渠道宣傳和推廣，塑造酒店良好形象。 6、策劃組織公關活動，加強與各方溝通合作，提高酒店的社會影響力。 7、參與營銷預算編制，合理分配資源，監(jiān)控管理營銷費用使用。 8、按時完成上級領導交辦的其它工作。 任職資格： 1、本科或以上學歷，營銷類、管理類相關專業(yè)優(yōu)先。 2、10年或以上相關工作經(jīng)歷，2年以上同等崗位工作經(jīng)歷,具有營銷任職經(jīng)歷或分管經(jīng)歷優(yōu)先。 3、具有豐富的星級酒店銷售管理、品牌推廣、市場調(diào)研等專業(yè)知識。 4、具有較強的營銷策劃能力、溝通協(xié)調(diào)能力、應變創(chuàng)新能力。 5、有完整的人事檔案，有國企工作經(jīng)驗及中共黨員優(yōu)先。

崗位職責： 1.根據(jù)集團整體戰(zhàn)略，制定年度及中長期運營目標與計劃，推動運營體系持續(xù)優(yōu)化; 2.建立并完善酒店運營標準化體系，包括服務體系、管理流程、質(zhì)量標準等，確保品牌一致性; 3.定期審查各區(qū)域/酒店的經(jīng)營數(shù)據(jù)，分析運營指標(如RevPAR、入住率、客戶滿意度等)，制定改進方案并跟蹤落實； 4.主持重大運營會議的籌備與決策，協(xié)調(diào)解決區(qū)域或單體酒店的緊急運營問題; 5.與投資方、業(yè)主方及外部合作伙伴保持良好溝通，確保合作目標的實現(xiàn)； 6.監(jiān)督客戶服務標準的執(zhí)行，定期檢查各酒店服務質(zhì)量(包括硬件設施、軟件服務、客戶體驗等); 7.推進客戶滿意度提升計劃，處理重大客戶投訴與危機事件，維護品牌聲譽; 任職資格： 1.大學本科以上學歷，接受過系統(tǒng)的酒店、旅游及企業(yè)管理教育培訓； 2.10 年以上高星級酒店管理經(jīng)歷，其中6年以上中高級管理職務經(jīng)歷，具有高星級酒店客房和餐飲經(jīng)理任職經(jīng)歷，具有大型知名品牌（連鎖）酒店集團或酒店高級職位工作背景優(yōu)先； 3.具有清晰的酒店經(jīng)營管理思路，高度的工作激情及流程質(zhì)量改善意識，極強的目標意識和質(zhì)量洞察能力，責任感強； 4.極強的溝通協(xié)調(diào)、團隊管理和資源整合能力，優(yōu)秀的策略撰寫和提案能力； 5.能夠使用英文進行流利的會話和書寫。

1．負責餐飲部的管理工作，負責自助餐廳、中西餐廳和酒樓餐飲管理； 2．負責餐飲營收管理，制定年度經(jīng)營目標和季度月底考核目標，并達成目標實現(xiàn)； 3．負責餐飲營銷管理 4．負責餐飲出品質(zhì)量管理 5．負責餐飲服務質(zhì)量管理 6．負責成本管控 7．負責餐飲團隊管理，包括績效管理、獎懲管理等。 崗位要求： 1．男女不限，專業(yè)不限，本科以上學歷； 2．具有10年以上瓊菜和粵菜實操和管理經(jīng)驗，具有同等職位3年以上管理經(jīng)驗，具有社會餐飲負責人管理者均可； 3．具有優(yōu)秀的瓊菜和粵菜成功案例者優(yōu)先； 4．具有優(yōu)秀的餐飲營銷和產(chǎn)品定位能力，有優(yōu)秀的團隊管理經(jīng)驗； 5．具有優(yōu)秀的職業(yè)操守和人品。