營運管理
Operational
§? 協(xié)助餐廳經(jīng)理確保根據(jù)經(jīng)營理念對部門進行高效地管理，根據(jù)標(biāo)準(zhǔn)提供禮貌、專業(yè)、高效和靈活的服務(wù)。
Assists the Outlet Manager to ensure that the outlet is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
§? 在部門內(nèi)凡事親歷親為，始終在餐廳參與運營，特別是在工作繁忙期間。
Is a hands-on manager and is present at all times in the Outlet, especially during busy periods.
§? 建立并嚴格遵守所有運營設(shè)備、用品和備用品的庫存量，保證餐廳的順暢運營。
Establishes and strictly adheres to the par stocks for all operating equipment, supplies, inventoried items, and to ensure that the outlet is adequately equipped.
§? 協(xié)助每月進行運營設(shè)備及營業(yè)用品盤點。
Assists in conducting monthly inventory checks on all operating equipment and supplies.
§? 在餐廳經(jīng)理缺勤時，就每日準(zhǔn)備、服務(wù)及菜單為員工召開班前溝通會。
In the absence of Outlet Manager, conducts daily pre-shift briefings to associates on preparation, service and menu.
§? 在每日運營及質(zhì)量控制方面與廚務(wù)部密切配合。
Liaises with the Culinary Department on daily operations and quality control.
§? 具備充足的菜單和酒水知識，能夠向客人推薦和促銷餐飲產(chǎn)品。
Has a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.
§? 確保餐廳前場和后場始終整潔有序。
Ensures that the outlet is kept clean and organised, both at the front as well as the back of house.
§? 與客房部合作，嚴格按照清潔時間表進行清潔。
Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.
§? 定期巡視檢查部門，以確保衛(wèi)生情況始終符合標(biāo)準(zhǔn)。
Conducts regular inspections of the Outlet ensuring standards of cleanliness is maintained at all times.
§? 協(xié)調(diào)并維護設(shè)備維修報告并且認真記錄。
Coordinates and maintains machine maintenance reports and records.
§? 處理客人所有關(guān)于食品、酒水和服務(wù)方面的要求以及疑問。
Handles all guest requests and inquiries on food, beverage and service.
§? 確保所有員工和客人建立良好的賓客關(guān)系。
Ensures that all associates establish a rapport with guests.
?
行政
Administration
§? 協(xié)助部門建立完善并且維護部門營運手冊，部門營運手冊應(yīng)當(dāng)反映出酒店政策和程序以及工作過程和標(biāo)準(zhǔn)。確保每年進行回顧，反映出改變。
Assists with the development and maintenance of a detailed Department Operations Manual that reflects policies & procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes.
§? 與餐廳經(jīng)理密切合作準(zhǔn)備和定期更新餐飲部預(yù)算，確保達到預(yù)算目標(biāo)并且有效的控制成本。
Assists with the preparation and regular update of the Food and Beverage Departmental Budget, in close cooperation with the Outlet Manager ensuring targets are met and costs are effectively controlled.
§? 持續(xù)監(jiān)控和確保正確處理和管理“失物招領(lǐng)”物品。
Constantly monitors and ensures the proper handling and control of lost and found items.
§? 維護部門日志。
Maintains the Daily Log Book.
?
薪資與生產(chǎn)力管理
Payroll & Productivity Management
§? 通過在整個部門內(nèi)建立靈活的員工編制，實施高效的薪資管理/資源分配。這將依據(jù)一個靈活的員工基數(shù)（全職員工及臨時工）、多技能及多任務(wù)的原則。
Exercises efficient Payroll Management/ Resource allocation through the establishment of a flexible workforce throughout the Division. This will be based on the principles of a flexible associate base (Full Time & Part Time associates), multi-skilling and multi-tasking.
§? 指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅酒店集團餐飲部營運手冊的要求。
Directs subordinates to ensure productivity meets the Hyatt Hotels Corporation Food and Beverage Operations Manual requirements.
§? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。
Focuses attention on improving productivity levels and the need to prudently manage utility/ payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
§? 確保使用新技術(shù)和新設(shè)備以提高生產(chǎn)力。
Ensures new technology & equipment are embraced as to improve productivity.
§? 通過“靈活處理工作”（適當(dāng)情況下）和簡化工作流程，來回顧和不斷探索所有員工的生產(chǎn)力水平改善。
Reviews and constantly seeks Productivity level improvements of all associates through the process of “taking work out of the system” (when appropriate) and through streamlining of work process.
?
人員管理
People Management
§? 通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有餐飲部員工進行緊密督導(dǎo)。
Through hands on management, supervises closely all Food and Beverage Service associates in the performance of their duties in accordance with policies & procedures and applicable laws.
§? 給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時確保營運標(biāo)準(zhǔn)和安全。
Delegates appropriately duties and responsibilities, to equipped and resourced associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained.
§? 擁護和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和進修及培訓(xùn)發(fā)展部經(jīng)理、餐廳經(jīng)理密切合作培養(yǎng)和發(fā)展員工。
Instils and supports the Training initiatives and philosophies of the company and works closely with the Learning and Development Manager and Outlet Manager to develop a team of multi-skill associates.
§? 發(fā)展并協(xié)助針對提高技能和知識的培訓(xùn)活動。
Develops and assists with training activities focused on improving skills and knowledge.
§? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。
Ensures associates have a complete understanding of rules and regulations, and that behaviour complies.
§? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。
Monitors associate morale and provides mechanism for performance feedback and development.
§? 進行員工年度表現(xiàn)發(fā)展評估，提供真實和準(zhǔn)確的回饋。
Assists in conducting the annual Performance Appraisals providing honest and appropriate feedback.
§? 將指導(dǎo)原則及核心價值有效地傳達給所有層級的員工。
Effectively communicates guiding principles and core values to all levels of associates.
?
總則
General
§? 按要求出席所有會議并作出貢獻。
Attends and contributes to all meetings as required.
§? 確保部門的服務(wù)一貫按照部門營運手冊的標(biāo)準(zhǔn)，高效、一致和禮貌的完成。
Ensures services provided by the department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operation Manual.
§? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules & regulations established in the Associate Handbook and the hotel’s policies concerning fire, hygiene and health & safety.
§? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當(dāng)?shù)姆答仭?Takes an active involvement in the welfare, safety, development and well-being of associates providing advice, counselling and truthful, diplomatic feedback.
§? 確保所有員工具有高標(biāo)準(zhǔn)的個人形象和儀容儀表。
Ensures all Outlet associates maintain high standards of personal presentation & grooming.
§? 與客人和同事保持基于良好工作關(guān)系的接觸。
Maintains positive guest and colleague interactions with good working relationships.
§? 始終展現(xiàn)負責(zé)的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。
Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt Hotels Corporation.
§? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.
?
其他方面
Other Comments
§?? 職位屬于“副理”級并享有相應(yīng)的福利。
Position is ranked as “Assistant Manager” with related benefits provided.
§?? 積極參與前場營運的各項活動。
Actively participate in operation team’s activities
