Job? Scope 職責(zé)范圍:?
To maintain the upkeep and cleanliness of F&B outlets,functions,office and publicareas not covered by stewarding, ensuring maximum guest satisfaction andadhering to the standard required by our hotel.
負責(zé)打掃和維持會議室、餐廳、辦公室、多功能廳和其他區(qū)域(不包含廚房管事部)的衛(wèi)生,以高水平的衛(wèi)生保證客人最大程度的滿足。
Key? Responsibilities主要職責(zé):
Tomaintain cleanliness of F&B outlets, Functions, Offices, and public areasnot covered by stewarding and gardener, ensuring maximum guest satisfaction andadhering to the standard required by our hotel.負責(zé)打掃和維持會議室、餐廳、辦公室、多功能廳和其他區(qū)域(不包含廚房管事部) 的衛(wèi)生,以高水平的衛(wèi)生保證客人最大程度的滿足.
Towork on a rotation basis within Housekeeping. To shampoo and upkeep carpets,upholstery and hard flooring in accordance to Hotel standards. ?做好客房部基礎(chǔ)工作運轉(zhuǎn),按照飯店的標(biāo)準清洗地毯、較臟地板和家具.
Toreport for duty punctually in full regulation uniform.正確著裝上崗.
Toprovide a courteous and professional service all times.時刻提供禮貌和專業(yè)的服務(wù).
Tomaintain good working relationships with your colleagues, and all otherdepartments.與本部門及其他部門同事保持良好的工作關(guān)系.
Greetsand is courteous to all guests, uses eye contact and always offers assistance.對待所有客人和同事要彬彬有禮、熱情,用眼睛交流并時刻提幫助.
Tofollow up duties from the previous shift. 完成前一班所未能完成的工作.
Tohandle equipment and cleaning supplies with care. 小心使用機器,及時清潔機器.
Torespond to paging and follow up where cleaning is needed.及時清潔責(zé)任區(qū)域并時刻保持其整潔.
Cleansand maintains functions rooms, restrooms, offices and public areas assigned tohim/her according to.hotel standard by performing such activities as:根據(jù)以下標(biāo)準打掃多功能廳,休息室,辦公室:
Tosweep, mop and polish floor.清掃、拖地和拋光地板
Tovacuum carpet, spot shampoo to remove stains吸塵、清洗地毯
Dustingwalls, etc擦墻
leaningmirrors, glass, etc擦玻璃,鏡面等
Polishingfloors, tables, etc。拋光地面、桌子
Emptyingand cleaning the ashtrays倒空并清潔煙灰缸
Toensure cleaning equipment is in order and stored appropriately.確保所有清潔器材正確擺放,并適當(dāng)保存.
Attendto general cleaning of restaurants, offices and public area assigned to him/herperiodically by shampooing carpet, dusting and cleaning chandeliers, ceiling,A.C grills and other hard to reach fixtures and places asides form performinghis daily cleaning duties.在日常工作中參加清洗餐廳、辦公室、公共區(qū)域地毯的工作,同時打掃天花板,空調(diào)架或其他死角的衛(wèi)生.
Tomaintain a high standard of personal appearance and hygiene at all times. 時刻保持高水平的個人儀容儀表.
Tohave a complete understanding of and adhere to Hotel’s policy relating to Fire& Emergency, hygiene, health and safety. 對于酒店內(nèi)的火警/應(yīng)急措施、衛(wèi)生、健康和安全措施有完全了解.
Torequisition and obtains supplies and cleaning material from linen room dailywith approval from superior 經(jīng)主管同意向布草間申請和領(lǐng)用消耗品和清潔材料.
Toreport unusual incidents and suspicious looking characters to superiorimmediately. 如果發(fā)現(xiàn)任何可疑跡象,應(yīng)及時向主管報告.
Toreport on repair and maintenance requirements to supervisor.如有機器的維修和保養(yǎng),應(yīng)通知主管.
To reportitems found in public areas to Housekeeping Lost/Found directly as well as log.如在公共區(qū)域拾到客人遺留物品,應(yīng)及時上交客房失物招領(lǐng)處,同時報告主管.