·?In the absence of a Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
在經(jīng)理缺席時(shí)主持交接班說明會(huì),確保員工了解酒店的活動(dòng)和運(yùn)營(yíng)的要求。
·?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up
在自己當(dāng)班期間盡可能解決所有的投訴,并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。
·?Supervise cash handling and banking procedures
監(jiān)督現(xiàn)金的處理和存放程序。
·?Prepare daily banking and cash flow reports
編制每日存款和流動(dòng)資金報(bào)告。
·?Establish and instruct staff in cash security procedures
制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。
·?Deal with irregular payments
處理異常的付款情況。
·?Supervise the maintenance of service equipment
監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。
·?Monitor standards of guest facilities and services
監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。
·?Control stock and monitor security procedures
控制存貨和監(jiān)督保安成序。
·?Assist with menu and wine list creation
協(xié)助菜單和酒水單的設(shè)計(jì)工作。
·?Supervise functions
監(jiān)督各項(xiàng)職能。
·?Supervise outlet service
監(jiān)督餐廳的服務(wù)。
·?Works with Superior on manpower planning and management needs
和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。
·?Works with Superior in the preparation and management of the Department’s budget
和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。