【崗位職責(zé)】
Serve alcoholic/non-alcoholic beverages and food orders to guest room; Perform according tostandards according to In Room Dining specifications,courteously and efficiently. Assist in the maintenance of the officeandequipment. Work in accordance to Managers and other superior’srequest.
領(lǐng)取和服務(wù)酒精和非酒精飲料和菜式給客人;禮貌的,迅速地對(duì)房間對(duì)客進(jìn)行服務(wù),餐桌服務(wù)或特殊餐飲服務(wù)。收取付款。協(xié)助維修進(jìn)餐房間的裝飾和器具。協(xié)助經(jīng)理或上級(jí)管理人員工作。?
【崗位要求】
?Abilityto ensure hotel’s standards, policies, and procedures according to the RitzCarlton standards. 確保每個(gè)餐廳的員工都認(rèn)真按照麗思卡爾頓酒店的標(biāo)準(zhǔn),政策和程序工作。
?Ability to prioritize and organize work assignments;delegate work.??????????????????????
能夠很好的安排工作,懂得區(qū)分事情的優(yōu)先次序。
Ability to direct performance of restaurant staff andfollow up with corrections where needed.能夠指揮餐廳員工在正確的方向下工作。
Ability to motivate restaurant staff and maintain acohesive team.???????????????????????????
能夠鼓舞餐廳員工的積極性并能創(chuàng)造一個(gè)凝聚力強(qiáng)的工作環(huán)境。
?Ability to provide restaurant related training. 能夠提供餐廳的相關(guān)的培訓(xùn)。
Ability to be a clear thinker, analyzes and resolveproblems exercising good judgment.?????
能夠作為思維清晰的思考者分析和解決問題,鍛煉出色的判斷能力。
Ability to focus attention on details. 能夠關(guān)注細(xì)節(jié)。
Ability to understand guests’ service needs. 能夠明白客人的需要。
Ability to perform suggestive selling of menu items,beverages and wines (if Supervisor or Captain is busy). 當(dāng)主管或領(lǐng)班繁忙的時(shí)候,能夠積極的對(duì)食物和葡萄酒進(jìn)行推銷。
Ability to input and access information intoMICROS system.能夠提取和輸入資料到電腦系統(tǒng)中。
Ability to exert physical effort in transportingequipment and wares.
夠盡力保管保養(yǎng)好各類設(shè)備和器皿。
Ability to endure abundant physical movements incarrying out job duties.
能夠在工作中保持充沛的體力。
Abilityto ensure security and confidentiality of guests, colleagues and hotelinformation.
能夠確保對(duì)客人,同事和酒店的機(jī)密性信息保密。
Ability to work without direct supervision.
能夠在直接上司不在的時(shí)候獨(dú)立的思考,工作和行動(dòng)to recognize regular guests and remember their needs. 能夠記住??偷臉幼雍托彰?。