1.Be well groomed and conform with the hotel's dress code.
? 根據(jù)酒店的標(biāo)準(zhǔn)打理儀表儀容,保持良好的形象。?
2.Develop a thorough knowledge about all brands in Marriott's portfolio.
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掌握萬(wàn)豪集團(tuán)所有品牌的知識(shí)。
3.To know all hotel information in order to provide better assistance to guests.
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知曉酒店的所有信息以便于給客人提供更好的幫助。?
4.Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
?
希望每一名員工都可以完成領(lǐng)導(dǎo)層所給出的所有的合理要求。?
5.Handle all duties according to hotel policies, procedures, internal rules and standards.
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處理所有的工作都要依照酒店政策,程序,內(nèi)部規(guī)定及標(biāo)準(zhǔn)。
6.Abide by the brand service standards.Abide by the Hotel’s Policies and Procedures, Marriott Code of Business Conduct and the
? hotel’s Associate Handbook.
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在工作中遵循對(duì)客服務(wù)標(biāo)準(zhǔn)。遵守酒店政策及程序,遵守萬(wàn)豪的商業(yè)行為規(guī)范以及員工手冊(cè)中的條款。?
7.At all times strive to represent Marriott in the most professional and courteous manner.
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任何時(shí)候都應(yīng)該以最專(zhuān)業(yè)及最禮貌的舉止來(lái)展現(xiàn)萬(wàn)豪的風(fēng)采。