工作地全國(guó)
Job Title:? ? ? ? ? ? ? ? ?GENERAL MANAGER
職稱:??????????????????????? 總經(jīng)理
Department:? ? ? ? ? ?Executive Office
部門(mén):??????????????????????? 行政辦公室
Immediate Supervisor:? ? ?Vice President of Hotel Operations
直接上司:? ? ? ? ? ? ? ? ? ? ? ? ? ?中國(guó)區(qū)酒店運(yùn)營(yíng)副總裁
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JOB SUMMARY:
職位簡(jiǎn)介:
RESPONSIBILITIES:
職責(zé)
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1????? Hotel Pre-opening
? ? ? ? ? ? ?酒店籌開(kāi)業(yè)
For opening of the new hotel, General Manager prepares to submit an overall pre-opening budget plan on all expenditure during the pre-opening period and to produce a “Master Chart” of action plans to meet the hotel opening schedules and other work included:
總經(jīng)理在開(kāi)業(yè)前階段，為新酒店的開(kāi)業(yè)準(zhǔn)備提交全面開(kāi)業(yè)前所有預(yù)算計(jì)劃及支出，制定包含各部門(mén)各階段的詳細(xì)行動(dòng)計(jì)劃的籌開(kāi)計(jì)劃總表來(lái)滿足酒店的順利開(kāi)業(yè)。其他工作，包括：
l? Assist in supplying and maintaining all licenses and permit requirements
l? 協(xié)助提供和維持所有的執(zhí)照和許可證要求
l? Prepare charts and reports on work progress of constructions exterior and internal décor installations.
l? 準(zhǔn)備圖表和對(duì)建筑的外部和內(nèi)部設(shè)施的工作進(jìn)度報(bào)告
l? Prepare the schedules of recruitment’s and staff training plans.
l? 準(zhǔn)備計(jì)劃招聘和員工培訓(xùn)計(jì)劃
l? Produce timelines and action plans on services to be rendered at different stages.
l? 提供不同時(shí)間段的服務(wù)時(shí)間表和行動(dòng)計(jì)劃表
l? Submit a pre-opening budget for showing the proposed expenditures to be made
l? 遞交開(kāi)業(yè)前預(yù)算顯示該支出是由
l? Remuneration package of executives who are under the employment of pro-opening period.
l? 擬定開(kāi)業(yè)前的高管薪酬支持體系
l? Compensation for expenses incurred on the staff recruitment and training, sales and marketing promotional programs, the opening of festivities or any other pre-opening requirements.
l? 制定員工招聘和培訓(xùn)費(fèi)用補(bǔ)貼，銷售和營(yíng)銷推廣方案，或任何其他的慶祝活動(dòng)開(kāi)幕前要求開(kāi)放
l? Prepare a purchasing plan on operating equipment and utensils required initially.
l? 初步準(zhǔn)備采購(gòu)計(jì)劃的操作設(shè)備和用具
l? Negotiate and obtain bargain prices for supply of utilities, cleaning, maintenance, vermin extermination, security and other services and goods required in the operation to the hotel.
l? 聯(lián)絡(luò)供應(yīng)商，協(xié)商合適的清潔，維護(hù)費(fèi)用，保證害蟲(chóng)滅絕，酒店安全和其他商品及服務(wù)在酒店運(yùn)營(yíng)時(shí)的所需
l? Provide standard pre-opening accounting setup and services.
l? 提供標(biāo)準(zhǔn)的開(kāi)業(yè)會(huì)計(jì)設(shè)置和服務(wù)
l? Prepare and establish a set of operating policies/procedures, operation and training manual.
l? 準(zhǔn)備建立一套標(biāo)準(zhǔn)的經(jīng)營(yíng)政策/程序，操作和培訓(xùn)手冊(cè)
l? Develop international and national sales and marketing promotional program, including advertisements and public relations and other program to secure business and booking at the hotel.
l? 制定國(guó)際和國(guó)內(nèi)的銷售和市場(chǎng)推廣計(jì)劃，包括廣告、公共關(guān)系和其他程序的安全業(yè)務(wù)和酒店預(yù)訂等
l? Develop an organizational chart, staffing guides and schedules of employment and compensation rates and package.
l? 制定的組織圖，編制員工手冊(cè)、工作時(shí)間表、補(bǔ)償機(jī)制及薪資
l? Recruit initial staff and implementation training program.
l? 實(shí)施員工招募及培訓(xùn)計(jì)劃
l? Negotiate and manage with concessionaire, licenses, tenants, consignees and other intended users of hotel facilities within the premises.
l? 洽談和特許權(quán)，許可證管理的處所內(nèi)，承租人，收貨人和其他用戶的酒店設(shè)施。
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2. Hotel Daily Operations
? ? 酒店日常運(yùn)營(yíng)
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l? Maintaining a harmonious working relationship with hotel owners and continually responding of total commitments to the hotel management companies. Attend regular owners and management meetings in accordance with the guidelines of the management companies. Maintaining positive attitude, be cooperative to the owners and superiors of the management companies and other hotels colleagues.
l? 保持與酒店業(yè)主和諧的工作關(guān)系，以持續(xù)地保持業(yè)主方對(duì)酒店管理公司的承諾的遵循。按照管理會(huì)議需要，定期參加業(yè)主和管理公司的指導(dǎo)方針會(huì)議。保持積極的態(tài)度，與管理公司和其他酒店的業(yè)主和上級(jí)，同事保持良好的溝通。
l? Maintain the smoothly operations of the hotel, which included of administering and implementing the policies and procedures, establishing and monitoring the overall hotel goals and objectives. Made daily physically routines spot checks on hotel outlets and a number of guestrooms in order to keep sight of the fact that the maintenance and standards of services achieved.
l? 保持酒店的順利運(yùn)作，包括管理和執(zhí)行的政策和程序，建立和監(jiān)測(cè)酒店的整體目標(biāo)。每天例行抽查酒店客房，以保證及時(shí)的維修和服務(wù)達(dá)標(biāo)
l? Plan and supervise targeted goals closely for maximizing profit and minimizing operating costs.? And control the operating service standards to meet the expectations of both guests and owners.? Established operational objectives and action plans with time frame towards achieving goals.?
l? 緊密監(jiān)督酒店計(jì)劃及設(shè)置目標(biāo)。為追求利潤(rùn)最大化以及最大限度地降低運(yùn)營(yíng)成本，控制服務(wù)標(biāo)準(zhǔn)流程，滿足顧客及業(yè)主的期望，并建立業(yè)務(wù)目標(biāo)和時(shí)間框架來(lái)實(shí)現(xiàn)酒店的運(yùn)營(yíng)目標(biāo)
l? Supervise and review with the Human Resource Department on all activities of staff, such as staff motivation plan, staff development and training program, etc., for maximizing of high staff productivity, staff morale low staff turnover. And ensure efficiency of services, effectiveness of teamwork and the good staff responsibility of the managerial staff.? Make closely monitoring on departmental performance from time to time.
l? 監(jiān)督和審查的所有人力資源部員工活動(dòng)，如員工激勵(lì)計(jì)劃，員工的發(fā)展和培訓(xùn)計(jì)劃，對(duì)員工的工作效率高等優(yōu)點(diǎn)，最大限度地提高員工的士氣，以降低員工流動(dòng)率。確保服務(wù)的效率，有效的團(tuán)隊(duì)合作和管理人員的責(zé)任。緊密監(jiān)測(cè)部門(mén)績(jī)效表現(xiàn)
l? Review bi-weekly on financial achievements with division heads and plan new financial directives in addition to the projected figures in the business plan. Assist sales/marketing to create additional sales objectives to increase revenue in both rooms and food and beverage sales.
l? 隔周審查財(cái)務(wù)部門(mén)報(bào)表及部門(mén)主管表現(xiàn)，根據(jù)報(bào)表數(shù)據(jù)改變營(yíng)銷計(jì)劃及制定新的財(cái)務(wù)指導(dǎo)。協(xié)助銷售及營(yíng)銷部門(mén)制定的銷售目標(biāo)，增加收入，包括客房及餐飲銷售
l? Possess effective marketing and sales skills with considerable experience in establishing hotel positioning, conducting marketing research, marketing strategies and the hotel promotions. Personally handle all complaints as much as possible and answered all hotel correspondences, which related to the administrations within 24 hours.
l? 建立飯店定位及經(jīng)營(yíng)經(jīng)驗(yàn)，具有有效的市場(chǎng)營(yíng)銷和銷售技巧，進(jìn)行市場(chǎng)研究，營(yíng)銷策略和酒店促銷。盡可能親自處理所有的投訴都盡可能回答所有酒店的對(duì)應(yīng)關(guān)系，并在24小時(shí)內(nèi)進(jìn)行有效行政答復(fù)
l? Produce and send the required monthly reports to the owners and with a copies sent to Management Company:
----Monthly manager’s report
----Month-end financial statements package
----Sales/marketing promotional plans
l? 向業(yè)主公司及酒店管理公司制作并提供所需的月度報(bào)告：
-----每月經(jīng)理報(bào)告
----月末財(cái)務(wù)報(bào)表
----銷售及營(yíng)銷推廣計(jì)劃
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JOB REQUIREMENT任職要求
l? Minimum 15 years of experience in high end hotels industry and the independent operation and marketing development experience;
具有至少15年酒店業(yè)高星級(jí)酒店工作經(jīng)驗(yàn)，并有獨(dú)立運(yùn)營(yíng)或市場(chǎng)拓展經(jīng)驗(yàn)；
l? Good professional knowledge and good individual work ability;
良好的職業(yè)素養(yǎng)和獨(dú)當(dāng)一面的工作能力；
l? Good responsible attitude, dedication and integrity;
高度的責(zé)任心、敬業(yè)精神及誠(chéng)信態(tài)度；
l? Good interpersonal, communication and negotiating skills;
良好的與人交流、溝通和談判技巧；
l? Be good at analyzing skills and problem solving skills;
精于分析問(wèn)題、專于解決問(wèn)題；
l? Be good at team and quick decision, and be accountable decision-marking;
善于團(tuán)隊(duì)管理，用于果斷決策，敢于承擔(dān)責(zé)任；
l? Good managing change ability and professional level;
具有較強(qiáng)的應(yīng)變能力及資深的專業(yè)水平。
l? A pleasant personality;
性格開(kāi)朗、親和力強(qiáng)；
l? Adaptation and accept the frequency business trip;
吃苦精神強(qiáng)，適應(yīng)非常規(guī)的出差工作性質(zhì)；
l? Aim higher.
?????? 勇于進(jìn)取創(chuàng)新，不斷挑戰(zhàn)目標(biāo)。
