? Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks always reflecting change in trends, guest expectations and operating philosophies.
具備全面的工作知識(shí)和能力，負(fù)責(zé)監(jiān)督、糾正和展示一切反映趨勢(shì)變化、客戶期望和經(jīng)營(yíng)理念的所有職責(zé)和任務(wù)。
? Assist in delivering the day-to-day operations of the restaurant in an entrepreneurial way and according to the concept statement of the restaurant.
根據(jù)餐廳的概念，協(xié)助以主人翁精神提供餐廳的日常運(yùn)作。
? Work closely together with Stewarding and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences.
與管事部和廚房緊密合作，與餐飲和廚房緊密合作，確保順利高效的服務(wù)，創(chuàng)造難忘的客人體驗(yàn)。
? Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks based on the service sequence agreed, which are aligned with the restaurant concept.
具有充分的工作知識(shí)和能力根據(jù)按照餐廳概念規(guī)定的服務(wù)順序去監(jiān)督、糾正和展示所有崗位和工作。
? Assign responsibilities to the team implementing Multi-Tasking principle and check their performance regularly.
按照“一職多能”的原則給團(tuán)隊(duì)分配責(zé)任，并定期檢查其績(jī)效。
? Ensure the team have up to date knowledge of the offering and ensure that regular food tastings and training is taking place.
確保團(tuán)隊(duì)具備最新的產(chǎn)品知識(shí)，并確保定期進(jìn)行試餐和培訓(xùn)。
? Be hands on Team Leader and be present at all times in the outlet, especially during busy periods.
做一個(gè)親力親為的主管，并隨時(shí)在餐廳參與運(yùn)營(yíng)，特別是在繁忙時(shí)期。
? Ensure that through clearly defined service standards, guidance and feedback, our employees are empowered to make decisions, which supports guest satisfaction and improves morale.
確保通過明確的服務(wù)標(biāo)準(zhǔn)，指導(dǎo)和反饋，使員工有權(quán)作出決定，支持客戶滿意度，提高士氣。
? Utilise technology available in the hotel and department to optimise productivity, improve service delivery and facilitate internal communication.
利用酒店和部門提供的技術(shù)來優(yōu)化生產(chǎn)力，改進(jìn)服務(wù)提供并促進(jìn)內(nèi)部溝通。
? Be armed with knowledge on the product (location, history, concept story, etc.) and able to share this with our guests and new recruits in ways that enrich experiences.
掌握產(chǎn)品知識(shí)（地點(diǎn)、歷史、概念故事等），并與客人和新員工分享這一點(diǎn)，豐富經(jīng)驗(yàn)。
? Ensure your teams know how to use the interdepartmental communication tools so as to ensure guest requirements are attended to in the quickest possible way.
確保您的團(tuán)隊(duì)知道如何使用部門間通訊工具，以便以最快的方式確?？腿说囊蟆?? Welcome any guest that walks into the outlet, ensuring serving to the guest needs is attended to with intuitive but always culturally correct service.
歡迎所有進(jìn)入餐廳的客人，確保用直覺按照企業(yè)文化根據(jù)客人需要提供正確的服務(wù)。
? Recognize regular and loyal guests, spot the special occasions and create memorable experiences.
認(rèn)出?？秃椭艺\(chéng)的客人，發(fā)現(xiàn)特殊場(chǎng)合，使他們有難忘的體驗(yàn)。
? Cultivate “We win and lose as teams…” attitude in the team.
培養(yǎng)團(tuán)隊(duì)中的“共進(jìn)退”的態(tài)度。
? Use the Art of Service; be responsible for the whole guest journey in and beyond the outlet.
使用服務(wù)藝術(shù)，并負(fù)責(zé)客人在餐廳和酒吧時(shí)和離店時(shí)的體驗(yàn)。
? Ensure effective communications and handover between shifts.
確保有效的溝通和班次之間交接。
? Assign opening and closing duties, responsibilities and workstations and monitor duties through completion.
分配開餐和關(guān)餐的職責(zé)、責(zé)任和工作崗位，并完成監(jiān)督任務(wù)。
? Handle guest enquiries in a courteous and efficient manner, ensure guest’s complaints are handled in a guest-oriented manner and assure follow up with guests.
以禮貌有效的方式處理客人查詢，確?？腿说耐对V以客為尊的方式處理，并保證與客人的跟進(jìn)。
? Ensure that the set-up of the outlet, the lighting and all aspects related to guest’s experience are monitored and up to standard, before each service and in accordance with the reservations made and taking into consideration the weather conditions.
確保餐廳布置、照明以及客人體驗(yàn)相關(guān)的所有方面都被監(jiān)控并達(dá)到標(biāo)準(zhǔn)，確保在每次服務(wù)之前，考慮到預(yù)定和天氣情況。
? Execute instruction given by the outlet manager pertaining that buffet, tags, set ups (when appropriate) reflect the standards of the hotel.
根據(jù)餐廳經(jīng)理的指示，按照酒店標(biāo)準(zhǔn)準(zhǔn)備自助餐、標(biāo)簽、擺臺(tái)（如適用）。
? Ensure that team members know their responsibility, and that they are organized in such a way that service is smooth, efficient, and reflects the standards and values of the hotel.
確保團(tuán)隊(duì)成員知道他們的責(zé)任，并且有條理的使服務(wù)順利、高效、反映酒店的標(biāo)準(zhǔn)和價(jià)值。
? Complete the digital logbook on a daily basis and send to F&B office every day.
每天完成電子日志，并每天發(fā)送到餐飲辦公室。
? Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
確保餐廳保持清潔和有條理的，無論是在前區(qū)還是后區(qū)。
? Monitor that adequate hygiene procedures and standards are respected at all time.
監(jiān)控任何時(shí)候都遵守適當(dāng)?shù)氖称沸l(wèi)生程序和標(biāo)準(zhǔn)。
