Based within the Food & Beverage Department at the Mandarin Oriental, Guangzhou, The Loft Outlet Manager is responsible for overseeing The Loft Bar by providing leadership and overall supervision to our staff, ensuring a high standard of guest satisfaction while operating towards the established budgets and goals. The Loft Outlet Manager reports to the Director of Food & Beverage.
該職位位于廣州文華東方酒店餐飲部，酒吧經(jīng)理負(fù)責(zé)帶領(lǐng)和監(jiān)督餐廳員工的工作，確保在實(shí)現(xiàn)既定預(yù)算和目標(biāo)的同時(shí)，達(dá)到高標(biāo)準(zhǔn)的客人滿意度。酒吧經(jīng)理向餐飲總監(jiān)匯報(bào)工作。
Duties and Supporting Responsibilities：
?Reporting to the Directorof Food & Beverage, responsibilities and essential job functions includebut are not limited to the following:
Leads, motivates andinspires the outlet team to deliver exceptional service experiences in linewith the brand and outlet standards.
Leads outlet team toachieve the outlet’s financial and operational targets; seeks out and reviewspotential business opportunities in line with the outlet’s financial targets.
Works with directreports to develop and execute the outlet’s food & beverage promotions, isaware of the comp set and proposes ideas to continually improve the range andquality of the outlet’s products and services.
Ensures an effectivecommunication flow within the outlet (e.g. pre-meal briefings, staff meetings,communication with the culinary team etc.).?
Sets goals andexpectations for direct reports using the annual performance appraisal processand holds staff accountable for success & failure. The Managers keyaccountability is to ensure that his direct reports are equipped with all toolsto be successful at work.
Ensures that allteam members receive appropriate and ongoing trainings to successfully performtheir job and to further develop within the food & beverage division.
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Job Requested:
Preferably a minimumof 5 years’ working experience in luxury hotel / established bar of which atleast 1 year in a similar capacity. A proven track record of success in asimilar role, showing the capability to build customer loyalty and guestsatisfaction, delivering, profit and controlling costs.
Proficient in varioustypes of alcoholic beverages, including types, brands, brewing techniques,taste characteristics, etc. Be able to familiarize and regularly organize thewine list, supervise the quality of drinks in the bar, and ensure that all drinksare made in accordance with standard formulas and quality requirements.
Establish good cooperative relationships with surroundinghotels, restaurants, alcohol suppliers, etc., carry out joint marketingactivities, achieve resource sharing and complementary advantages, and expandthe customer source channels of the bar. Highly responsible & reliable.
Works well underpressure in a fast-paced environment.
Ability to workcohesively as part of a team.
Ability to focusattention on guest needs, remaining calm and courteous at all times.
工作職責(zé)/職位描述:
向餐飲總監(jiān)匯報(bào)工作，職責(zé)和基本工作職能包括但不限于以下內(nèi)容:
領(lǐng)導(dǎo)、激勵(lì)和激勵(lì)門(mén)店團(tuán)隊(duì)提供符合品牌和門(mén)店標(biāo)準(zhǔn)的卓越服務(wù)體驗(yàn)。
領(lǐng)導(dǎo)門(mén)店團(tuán)隊(duì)完成門(mén)店財(cái)務(wù)和運(yùn)營(yíng)目標(biāo);根據(jù)公司的財(cái)務(wù)目標(biāo)，尋找并評(píng)估潛在的商業(yè)機(jī)會(huì)。
與直接下屬一起開(kāi)發(fā)和執(zhí)行餐廳的食品和飲品促銷活動(dòng)，了解競(jìng)爭(zhēng)環(huán)境，并提出想法，以持續(xù)提高餐廳產(chǎn)品和服務(wù)的范圍和質(zhì)量。
確保在餐廳進(jìn)行定期的雙向溝通(如餐前簡(jiǎn)報(bào)，員工會(huì)議，與廚房團(tuán)隊(duì)的溝通)
通過(guò)年度績(jī)效評(píng)估程序?yàn)橹苯酉聦僭O(shè)定目標(biāo)和期望，并要求員工為成功的績(jī)效負(fù)責(zé)。
確保所有團(tuán)隊(duì)成員接受適當(dāng)和持續(xù)的培訓(xùn)，以成功地完成他們的工作，并進(jìn)一步發(fā)展他們?cè)诓惋嫴康陌l(fā)展。
崗位要求：
5年以上豪華酒店餐飲工作經(jīng)驗(yàn)，其中至少1年相關(guān)崗位工作經(jīng)驗(yàn)。 在類似職位上有成功的經(jīng)驗(yàn)，表明有能力建立客戶忠誠(chéng)度和客戶滿意度，交付，利潤(rùn)和控制成本的能力
精通各類酒水知識(shí)，包括酒的種類、品牌、釀造工藝、口感特點(diǎn)等。能夠熟悉并且定期整理酒單，監(jiān)督酒吧的酒水品質(zhì)，確保所有飲品的制作符合標(biāo)準(zhǔn)配方和質(zhì)量要求。
與周邊酒店、餐廳、酒水供應(yīng)商等建立良好的合作關(guān)系，開(kāi)展聯(lián)合營(yíng)銷活動(dòng)，實(shí)現(xiàn)資源共享、優(yōu)勢(shì)互補(bǔ)，拓展酒吧的客源渠道。
高度負(fù)責(zé)和可靠。
能在快節(jié)奏的工作環(huán)境中承受壓力。
作為團(tuán)隊(duì)的一員，能夠有凝聚力地工作。
能夠關(guān)注客人的需求，始終保持冷靜和禮貌。
