崗位職責(zé):
1. Ensuring that the restaurant returns a budgetedprofit through tight cost and stock control.?Direct supervision of colleagues is necessary, while ensuring that allguests receive optimum service in accordance with the standards, policies andprocedures of this hotel and Niccolo Way.
通過成本及庫存控制來獲得計(jì)劃盈利。直接督導(dǎo)員工的工作,通過遵守餐廳和本酒店的規(guī)章制度以確保為客人提供符合標(biāo)準(zhǔn)的完美服務(wù)。
2.Ensure the delivery ofbrand promise and provide exceptional guest service at all times.
確保遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。
3.Handle all guest andinternal customer complaints and inquiries in a courteous and efficient manner,following through to make sure problems are resolved satisfactorily.
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問,確保問題得到圓滿解決。
4.Focus attention onimproving productivity levels and the need to prudently manage utility/payrollcosts within acceptable guidelines ensuring optimum deployment and energyefficiency of all equipment.
關(guān)注工作效率水平的提高以及在適用的原則指引下對于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達(dá)到所有設(shè)備的最佳調(diào)配和能源使用效率。
5.Assist to ensure thatthe outlet is operated in line with maximizing profit while delivering on thebrand promise.
確保遵守品牌承諾以追求利潤最大化為原則進(jìn)行部門運(yùn)作。
6.Work closely with otherOutlet Managers in a supportive and flexible manner, focusing on the overallsuccess of the hotel and the satisfaction of hotel guests.
以支持和靈活的態(tài)度與其他員工緊密合作,著眼于整個酒店的成功和酒店客人的滿意度。
7.Have a thoroughknowledge and understanding of all food and beverage items in the menu and theability to recommend Food and Beverage combinations and up sell alternatives.
對菜單上的所有菜品和飲料有全面的知識和理解,并能推薦菜品和飲料的搭配及促銷。
8.Exercise responsiblesupervisory behavior at all times and positively representing the hotel teamand WHM.
在任何時間表現(xiàn)負(fù)責(zé)的行為,并以積極的形象代表酒店管理團(tuán)隊(duì)和九龍倉酒店管理集團(tuán)。
9.Understand and strictlyadhere to Rules and Regulations established in the Colleague Handbook and thehotel’s policies concerning fire, hygiene, health and safety.
理解并嚴(yán)格遵守員工手冊中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。
10.Carry out any otherreasonable duties and responsibilities as assigned.
執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。
任職資格:
1.???High Schoolgraduate or above, hotel Management or equivalent.
高中及以上學(xué)歷,酒店管理相關(guān)專業(yè)。
2.???Catering schoolcertificate is an advantage.
餐飲學(xué)校文憑者優(yōu)先。
3.???At least 1 yearworking experience on the same position in RB&E.
至少1年在同等職位上的管理工作經(jīng)驗(yàn)