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?? 1.Assists the General Manager in theoverall running of the hotel by participating in the decision-making related tothe hotel policy, philosophy, directions, goals and objectives and by takingappropriate action for their implementation as directed..通過參與酒店的規(guī)定，經營理念\目標和目的的決策，協(xié)助酒店總經理保障酒店正常運行。有房務部相關工作經驗。 ? 2. Oversees the performance of theRooms Division (the Front Office Manager, the Executive Housekeeper, the GuestServices Manager, the Security Manager, SPA ) and F&B Departments. Providesguidance and assistance in the execution of their responsibilities and helpsthem set their respective departmental objectives. 輔佐房務部門（前廳經理，行政管家，安全部經理，水療部）和餐飲部門的表現(xiàn)，指導和協(xié)助他們設立部門目標、履行職責。 ? 3. Directs and controls allsubordinate Rooms and F&B associates to ensure that all day-to-dayoperational matters are handled on time and guest expectations are met. 管理并指導房務部和餐飲部門的員工，以確保所有營運日常事務及時處理，客戶期望得到滿足。 4. Oversees the quality, consistency and presentation in the outlets underhis/her responsibility to ensure that they conform to the requisite standardsof the hotel and meet or exceed customer expectations. ?監(jiān)督外包單位的服務質量、服務標準以及實際操作，以確保其提供符合酒店規(guī)定的服務標準，確保其達 到或超過顧客的期望。 ? 5. Coordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities. 協(xié)助市場營銷部做好針對客房和餐飲年度優(yōu)惠促銷活動的制定。 6. Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control. 監(jiān)督并確保維護酒店設施設備，并協(xié)助相關部門做好酒店布草在有關部門的盤存和控制。 7.? Assists in the preparation of the hotel’s annual budget; morespecifically prepares, monitors and controls the budgets of the Rooms Divisionand F&B Departments. ?協(xié)助編制酒店年度預算，尤其是編制和控制房務部和餐飲部的預算。 8.? Participates in the preparation of the annual business plan in theapproved corporate format, including explanations, comparison analysis andvariances. 參與批準酒店年度經營計劃，包括對年度計劃的差異分析和解釋。 9.? Reviews operational reports daily. ?審閱每日營收報告。 10.? Maintains and efficient administration by preparing and submittingoperational reports on time. ?準時提交各類報告確保行政管理的有效性。 ? 11.? Reviews the property status with the individual department headsunder his/her responsibility to ensure that the quality and service standardsare maintained throughout. ?通過檢閱各獨立部門在其部門領導的管理下所產生的酒店營運數據來確保酒店的服務質量和服務標準。 12.? Reviews the guest ratings and follows up accordingly to correctproblem areas. ?關注客戶的評價并跟進，使酒問題得到及時糾正。 13.? Monitors the guests’ correspondence for the hotel and ensures thatany problems/shortcomings are quickly identified and resolved, with feedbackgiven to the guest accordingly. 管理客戶的對酒店的留言或信件，確保問題/缺點能夠得到快速的呈現(xiàn)并解決，使顧客能夠得到及時的反饋，維護悅榕集團的服務品質及標準。

招聘崗位：餐飲部副總監(jiān) 【工作職責】 依照酒店標準確保所有餐廳和宴會廳成功運作并獨立盈利。確保餐飲部運作符合其酒店策略，適當執(zhí)行酒店規(guī)章。確保酒店所有的乃至最細小的品牌標準都要被貫徹執(zhí)行并在適用的地方有選擇地執(zhí)行品牌標準。以支持和靈活的態(tài)度與其他管理層成員緊密合作，著眼于整個酒店的成功和酒店客人的滿意度。 【任職要求】 1. 優(yōu)秀的客戶服務技能，溝通和分析能力，餐飲服務技能。 2. 專業(yè)酒水知識和技能 3. 全面了解業(yè)務需求、財務報告和生產力要求 4. 至少兩年以上同崗工作經驗 【福利待遇】 月休8天/提供食宿/年假16天起/每日歷年凱悅集團姐妹酒店12間夜免費房/月度員工認可獎勵/績效獎勵 We are looking for?Assistant Director of Food and Beverage 【Job Responsibilities】 Ensures that all restaurants and banquet halls operatesuccessfully and profitably in accordance with hotel standards. Ensure that theFood & Beverage Department operates in line with its hotel strategy andproperly enforces hotel regulations. Ensure that all of the hotel's brandstandards, down to the smallest detail, are followed through and selectivelyimplemented where applicable. Work closely with other members of the managementteam in a supportive and flexible manner with an eye on the success of theentire hotel and the satisfaction of hotel guests. 【Job Requirements】 1.Excellent customer service skills, communication andanalytical skills, food and beverage service skills 2. Professional beverage knowledge and skills 3. Gain a thorough understanding of business needs, financialreporting, and productivity requirements 4. At least two years of work experience in the same position 【Benefits】 8 days off per month / Provide associate dormitory / 16 days upAnnual leaves/ 12 free nights at Hyatt hotels per calendar year / Monthlyassociate recognition awards / Monthly Incentive

Is accountable to the GM – Hotel Operations in the overall running of the hotel by participating in the decision-making related to the hotel policy,philosophy, directions, goals and objectives and by taking appropriate action for their implementation as directed background in operations, preferably with strong F&B background. 通過參與與酒店政策、理念、方向和目標相關的決策，并根據指示采取適當的行動，對酒店整體運營負責,擁有運營背景，尤其是具備強大的餐飲工作經驗。 2.??? Oversees the performance of the Rooms Division (exercising supervision over the EAM in charge of Rooms, the Front Office Manager, the Executive Housekeeper, the Guest Services Manager,the Security Manager， F&B, Kitchen, S&M, HR & Training,Finance and Engineering Departments. Provides guidance and assistance in the execution of their responsibilities and helps them set their respective departmental objectives. 監(jiān)督客房部門的表現(xiàn)（對負責房間的EAM，前臺經理，行政管家，客戶服務經理，安全經理，餐飲，廚房，S＆M，人力資源和培訓，財務和 工程部門。在履行職責時提供指導和幫助，幫助他們設定各自的部門目標。 3.???? Directs and controls all subordinate Rooms, F&B and Engineering associates to ensure that allay-to-day operational matters are handled on time and guest expectations are met. 指導和控制所有下屬客房，餐飲和工程員工，確保按時處理所有日常運營事宜，并滿足客人的期望。 4.???? Oversees the quality,consistency and presentation in the outlets under his/her responsibility to ensure that they conform to the requisite standards of the hotel and meet or exceed customer expectations. 監(jiān)督其負責的網點的質量，一致性和陳述，以確保它們符合酒店的必要標準并達到或超過客戶的期望。 5.???? Oversees the service standards of all outlets under his/her responsibility to ensure that they conform to the requisite standards, meeting or exceeding customer expectations. 監(jiān)督所有部門的服務標準，確保其符合必要的標準，達到或超出客戶的期望。 6.???? Co-ordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&Activities. 與銷售部協(xié)調，準備和實施有福安客房和餐飲活動的年度套餐或特別促銷活動。 7.??? Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control. 確保有關部門的設施設備及物品庫存的維護，并監(jiān)督庫存盤點和控制。 8.????? Assists in the preparation of the hotel’s annual budget; more specifically prepares, monitors and controls the budgets of the Rooms Division, F&B and Engineering Departments. 協(xié)助準備酒店的年度預算，更具體地準備、監(jiān)控和控制客房部、餐飲部和工程部門的預算。 9.???? Participates in the preparation of the annual business plan in the approved corporate format,including explanations, comparison analysis and variances. 參與編制年度業(yè)務計劃，包括解釋、比較和分析差異。 10.???? Reviews operational reports daily. 每天審查運營報告 11.???? Maintains and efficient administration by preparing and submitting operational reports on time. 通過編制和提交業(yè)務報告進行有效管理。 12.??? Reviews the property status with the individual department heads under his/her responsibility to ensure that the quality and service standards are maintained throughout. 審查各個部門主管的財務狀況，以確保始終保持服務質量的標準。 13.???? Reviews the guest ratings and follows up accordingly to correct problem areas. 評估客人評級并相應跟進問題。 14.?? Monitors the guests’correspondence for the hotel and ensures that any problems/shortcomings are quickly identified and resolved, with feedback given to the guest accordingly. 監(jiān)控客人對酒店的通信，并確保快速識別和解決問題，并相應地向客人提供反饋。 15.??? Actively and regularly interacts with guests, associates and management colleagues, individuals outside the hotel, but not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community. 定期積極與客人、員工和管理層同事進行互動，包括但不限于現(xiàn)有的和潛在的客戶、業(yè)主公司代表、供應商、競爭對手和當地社區(qū)的其他成員。 16.???? Ensures that the hotel is managed and ruin compliance with all governmental requirements. 確保酒店的管理和運營符合政府的所有要求。 17??? Is responsible for the implementation and co-ordination of all related aspects within the Group’s Balanced Score Card (BSC) Program. 負責本集團積分卡（BSC）計劃所有相關行動的實施和協(xié)調。 18.?? Ensures that associates are selected, trained, evaluated and rewarded in compliance with the hotel’s Associates Management System. 確保根據酒店的員工管理系統(tǒng)選擇、培訓、評估和獎勵員工。 19.???? Reviews all managers’ performance under his/her responsibility at least once every year. 至少每年審查一次管理人員在職責范圍內的表現(xiàn)。 20.???? Coaches, counsels, disciplines and develops subordinate associates. ? 訓練、管理、評估和發(fā)展下屬及同事。

職責描述： 1. 全面負責酒店的籌建籌開及開業(yè)后經營管理。 2. 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 3. 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 4. 負責制定酒店的經營預算和決算，提出更新改造和投資計劃。 5. 落實酒店年度財務預算，向各部門下達年度工作指標。 6. 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7. 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8. 做好酒店機構設置、員工編制及重要人事變更。 9. 指導培訓工作，培養(yǎng)人才，提高整個酒店的服務質量和員工素質。 任職要求： 1. 大學本科以上學歷，熟悉浙江區(qū)域市場； 2. 8年以上酒店管理工作經驗，有在全服務酒店總經理工作經驗者，熟悉酒店各部門的經營管理工作; 3. 通曉酒店各部門的經營管理工作，尤其是市場銷售、客房，餐飲，前廳等職能部門，理解酒店的管理機制和程序; 4. 有較強的溝通協(xié)調和創(chuàng)新能力，有良好的團隊意識和領導能力 5.熱愛酒店行業(yè)，有很好的服務意識，沉穩(wěn)干練； 6.一定的英文聽說讀寫水平及電腦操作能力；

【崗位職責】 1、 維護公司形象積，極提高服務意識； 2、 協(xié)助總經理確立酒店的經營計劃（月、季、年）、發(fā)展規(guī)劃及經營方針，制定酒店的經營管理目標，配合總經理做好酒店的經營管理工作； 3、 按照酒店經營和服務的規(guī)范要求及質量標準，協(xié)助總經理制定完善酒店的各項規(guī)章制度，建立健全內部組織系統(tǒng)，協(xié)調各部門關系，建立內部合理而有效的運行機制； 4、 協(xié)助總經理做好酒店的市場拓展、人力資源開發(fā)和計劃財務工作； 5、 協(xié)助總經理做好酒店的安全管理，切實抓好酒店的安全生產、食品衛(wèi)生和治安、消防管理工作； 6、 協(xié)助總經理做好酒店資產管理，控制酒店營銷成本，減少浪費，提高經濟效益； 7、 負責重要客人的接待工作，保持與社會各界的廣泛聯(lián)系，塑造企業(yè)良好的內、外部形象； 8、 協(xié)助總經理做好酒店的行政及后勤管理工作，重點抓好固定資產的維護保養(yǎng)、更新和能源管理工作； 9、 協(xié)助總經理完成公司下達的各項指標，負責檢查酒店以崗位責任制為起點的《政策與程序》等管理制度的落實執(zhí)行情況； 10、 協(xié)助總經理建立酒店與客戶、供應商、合作伙伴、上級主管、政府機構、金融機構、媒體等部門間順暢的渠道； 11、 建立酒店內部良好的溝通渠道，協(xié)調各部門關系； 12、 營造企業(yè)文化氛圍，塑造和強化酒店客觀價值； 13、 負責酒店員工隊伍建設，培養(yǎng)、選拔中高層管理人員和優(yōu)秀員工； 14、 協(xié)助總經理處理酒店重大突發(fā)事件； 15、 協(xié)助總經理監(jiān)督、控制經營計劃的實施過程； 16、 按時完成上級領導交辦的其它工作。

【崗位職責】 1.在總經理帶領下，負責酒店的運營管理工作，對各項經營管理指標負責。 2.提出酒店的經營管理思路，協(xié)助確定酒店年度經營計劃并落實。 3.協(xié)助建立健全酒店內部管理系統(tǒng)、運行機制及各項規(guī)章制度。 4.協(xié)調各部門關系。 5.研究市場發(fā)展趨勢，協(xié)調制定酒店各服務產品價格體系。 6.提高酒店的管理水平、服務質量。 【崗位要求】 1.具備國際聯(lián)號酒店籌開工作經驗，IHG背景優(yōu)先考慮。 2.具備3年以上同崗位工作經驗或酒店房務部第一負責人的管理經驗。 3.熟悉酒店各營業(yè)部門的服務及管理流程，善于成本控制。 4.具有良好的協(xié)調溝通、管理和團隊建設能力，事業(yè)心強。

崗位職責 1、 全面負責酒店的經營管理。 2、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 3、 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 4、 負責制定酒店的經營預算和決算，提出更新改造和投資計劃。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作，培養(yǎng)人才，提高整個酒店的服務質量和員工素質。 崗位要求 1、 大專以上學歷，相關管理專業(yè)。 2、 從事星級酒店工作10年以上，具有10年以上相關高層管理工作經驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經營團隊，事業(yè)心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

【崗位職責】 1、 全面負責酒店的經營管理。 2、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 3、 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 4、 負責制定酒店的經營預算和決算，提出更新改造和投資計劃。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作，培養(yǎng)人才，提高整個酒店的服務質量和員工素質。 【崗位要求】 1、 大專以上學歷，相關管理專業(yè)。 2、 從事四/五星級酒店工作 十年以上，具有5年以上相關高層管理工作經驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經營團隊，事業(yè)心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

【崗位職責】 1、負責制定和實施部門戰(zhàn)略，確保品牌服務戰(zhàn)略和品牌倡議的實施。 2、熟悉酒店全流程運營，具有深厚的房務運營背景 3、確保客房運營滿足品牌的目標客戶需求，確保員工滿意度，專注于增加收入并優(yōu)化部門的財務績效。 4、制定并實施酒店范圍的戰(zhàn)略，提供產品和服務以滿足或超越品牌目標客戶和員工的需求和期望，并為業(yè)主帶來投資回報。 5、具備優(yōu)秀的領導能力，發(fā)展和建設團隊，協(xié)調跨部門合作，引領團隊實現(xiàn)并超越目標，包括績效目標、預算目標、團隊目標。 6、具備財務預算編制、成本控制及市場分析能力，優(yōu)化經營策略，開拓新的營收渠道。 7、具備決策與問題解決的能力，選擇合適解決方案并解決問題；提高服務質量，提升酒店的美譽度。 【崗位要求】 1.本科以上學歷，旅游、酒店管理專業(yè)為佳。 2.具有酒店房務管理10年以上的資歷背景，或者同崗位2年以上經驗。 3.善于領導和激勵團隊，以卓越的服務提升客人的好評度及酒店的網絡評分，提升酒店的聲譽。 4.熟悉酒店各營業(yè)部門的服務及管理流程，善于成本控制。 5.愛崗敬業(yè)，抗壓能力強，具有良好的協(xié)調溝通、管理和團隊建設能力,事業(yè)心強。

體系化建設： 1.負責建立并完善集團運營部內部管理流程與制度； 2.負責建立并完善集團運營部與酒店管理團隊之間的管理流程與制度，創(chuàng)造順暢高效的溝通與技術支持平臺。 3.負責制定相關運營管理制度要求下的匯報系統(tǒng)。 項目管控： 1. 根據市場發(fā)展，公司戰(zhàn)略規(guī)劃和成控原則協(xié)助研發(fā)低成本、高效的酒店產品和服務，并統(tǒng)籌監(jiān)督執(zhí)行，不斷更新優(yōu)化； 2.負責監(jiān)督旗下酒店執(zhí)行雅閣集團運營標準，確保旗下酒店管理及服務質量符合雅閣集團要求； 3.負責針對酒店主要運營部門，如客房、餐飲、前廳部、工程部、財務部的運營工作提供技術支持和專業(yè)化的指導； 4.負責定期收取運營管理流程規(guī)定的報告文件等； 5.保持與酒店總經理之間定期的業(yè)務咨詢溝通，及時了解酒店經營動態(tài)和支持需求，維護良好的溝通機制； 6.根據項目情況及公司發(fā)展要求，負責編制相關報告，如年度工作計劃、相關部門培訓要求； 7.根據公司相關規(guī)定，負責定期提交工作總結、計劃等文件； 8.在保證酒店服務品質和經營結果的基礎上，負責運營費用的收繳。 團隊建設： 1.建立高效的運營團隊，包括銷售、運營工程、財務的管控，根據公司發(fā)展需求和酒店經營需要提供專業(yè)的技術支持和管理之道； 2.建立并維護運營團隊與酒店管理團隊的溝通及匯報程序。 商務發(fā)展支持： 1.參與商務發(fā)展洽談項目的討論，提供專業(yè)的意見和建議，保證后期簽約項目能夠符合雅閣集團運營要求和市場發(fā)展需求，確保后期運營質量 2.商務發(fā)展洽談項目提供相關專業(yè)的報告。

崗位職責： 1. 全面管理：負責酒店的整體運營管理，確保酒店各項業(yè)務順利進行，達成經營目標。 2.戰(zhàn)略規(guī)劃：制定并執(zhí)行酒店的長期發(fā)展戰(zhàn)略，提升酒店品牌影響力和市場競爭力。 3. 財務管理：監(jiān)控酒店財務狀況，控制成本，優(yōu)化資源配置，確保酒店盈利水平。 4. 客戶服務：監(jiān)督服務質量，處理客戶投訴，確保顧客滿意度，提升客戶忠誠度。 5. 團隊建設：領導和管理各部門經理及員工，培養(yǎng)高效團隊，推動員工職業(yè)發(fā)展。 6. 市場推廣：與市場銷售部門合作，制定營銷策略，拓展客源渠道，提升酒店入住率。 7. 安全合規(guī)：確保酒店運營符合法律法規(guī)要求，保障客人和員工的安全。 任職要求： 1. 教育背景：大專及以上學歷，酒店管理、工商管理等相關專業(yè)優(yōu)先。 2. 工作經驗：10年以上酒店行業(yè)經驗，至少5年同崗位或高層管理經驗。 3. 領導能力：具備卓越的領導力和決策能力，能夠帶領團隊實現(xiàn)目標。 4. 溝通協(xié)調：出色的溝通技巧，能夠與不同層級的人員有效協(xié)作。 5. 創(chuàng)新思維：富有創(chuàng)新精神，能夠根據市場需求調整經營策略。 6. 語言能力：溝通能力強，具備良好的書面表達能力。

財務回報： ·?????????通過財務分析、數據趨勢及市場信息來預測需求，發(fā)現(xiàn)運營與財務問題，推廣有效舉措擴大財務回報。 ·?????????制定酒店年度運營預算，在預算審核過程中提供各種數據分析支持，幫助各部門領導節(jié)約成本、增加產能。 ·?????????對非經常開支項目在分配資金之前先分析投資回報，并在項目結束時判斷是否達到預期收益目標。 ·?????????通過控制庫存（避免過多存貨）、信貸和收款、墊付款、定金和匯款等方式使現(xiàn)金流最大化。 ·?????????審查酒店各項服務定價，向總經理推薦定價策略；參加銷售策略會議。 FINANCIAL RETURNS: ·?????????Use financial analysis, data trends and market information toanticipate needs, identify operating/financial issues, and recommend actions tomaximise financial return. ·?????????Create the annual operating budget for the property andprovide analytical support during budget reviews to identify cost saving andproductivity opportunities for department heads. ·?????????Analyse ROI for capital projects prior to committing fundsand, upon completion, determine if anticipated results were achieved. ·?????????Maximisecash flow performance of the hotel through controls on inventory (avoidexcessive supply), credit and collection, disbursements, deposits andremittances. ·?????????Review rates and recommend rate strategy to the GeneralManager; participate in sales strategy meetings. 員工團隊： ·?????????處理員工日常事務，計劃并分配工作，為每個員工設立工作績效目標。為員工提供教導、輔導并給予定期反饋，幫助解決各種員工矛盾，提升員工績效，并對員工表現(xiàn)優(yōu)異之處予以認可。 ·?????????為酒店財務和會計部門員工提供教育、培訓，并予以適當鼓勵，促使酒店達成收益目標。確保員工獲得完成工作職責所需的信息、市場數據以及各種工具與設備。指導酒店員工了解決策對盈利的影響。 ·?????????通過與主要部門領導進行日常溝通和協(xié)作促進團隊合作、提高服務質量。 PEOPLE: ·?????????Manage day-to-day activities, plan and assign work, andestablish performance and development goals for team members. Providementoring, coaching and regular feedback to help manage conflict, improve teammember performance, and recognise good performance. ·?????????Educate,train and motivate finance and accounting teams to achieve hotel revenue goals.Ensure staff has the information, market data, tools and equipment tosuccessfully carry out job duties. Provide direction to hotel employees on howdecision-making impacts profits. ·?????????Promote teamwork and quality service through dailycommunication and coordination with key department heads. 賓客體驗： ·?????????迅速、友好地對賓客提出的要求予以回應。跟進問題解決情況，確保賓客滿意。 ·?????????通過確保酒店會計業(yè)務可有效支持其他部門，并通過靈活支付方式（如信用卡系統(tǒng)、客房收費）、庫存控制以及解決財務糾紛來為賓客提供良好的入住體驗。 GUESTEXPERIENCE: ·?????????Respondquickly to guest requests in a friendly manner. Follow up to ensure guestsatisfaction. ·?????????Ensure accounting practices, support the guest experiencethrough payment options (example: credit card systems, room charges), inventorycontrols and financial dispute resolution. 企業(yè)責任： ·?????????根據公司政策和操作流程執(zhí)行并維護可行的會計操作。 ·?????????開發(fā)并執(zhí)行財務控制流程和系統(tǒng)；維護記錄以供內部和外部審計使用；確保在工作中遵守政府法規(guī)、合約協(xié)議。 ·?????????加入受本地認可的專業(yè)與行業(yè)組織 ·?????????管理酒店合同（如：供應商租約和/或服務協(xié)議）。 完成其它分配的任務?？赡苄枰獡沃蛋嘟浝?。 RESPONSIBLEBUSINESS: ·?????????Implement and maintain acceptable accounting practices asrequired by company policy and procedures.

【職位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. #LI-VG2 【任職要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

崗位職責： 1. 全面管理：負責酒店的整體運營管理，確保酒店各項業(yè)務順利進行，達成經營目標。 2.戰(zhàn)略規(guī)劃：制定并執(zhí)行酒店的長期發(fā)展戰(zhàn)略，提升酒店品牌影響力和市場競爭力。 3. 財務管理：監(jiān)控酒店財務狀況，控制成本，優(yōu)化資源配置，確保酒店盈利水平。 4. 客戶服務：監(jiān)督服務質量，處理客戶投訴，確保顧客滿意度，提升客戶忠誠度。 5. 團隊建設：領導和管理各部門經理及員工，培養(yǎng)高效團隊，推動員工職業(yè)發(fā)展。 6. 市場推廣：與市場銷售部門合作，制定營銷策略，拓展客源渠道，提升酒店入住率。 7. 安全合規(guī)：確保酒店運營符合法律法規(guī)要求，保障客人和員工的安全。 任職要求： 1. 教育背景：大專及以上學歷，酒店管理、工商管理等相關專業(yè)優(yōu)先。 2. 工作經驗：8年以上酒店行業(yè)經驗，至少3年同崗位或高層管理經驗。 3. 領導能力：具備卓越的領導力和決策能力，能夠帶領團隊實現(xiàn)目標。 4. 溝通協(xié)調：出色的溝通技巧，能夠與不同層級的人員有效協(xié)作。 5. 創(chuàng)新思維：富有創(chuàng)新精神，能夠根據市場需求調整經營策略。 6. 語言能力：溝通能力強，具備良好的書面表達能力。

職能描述： 1.?全面負責酒店的經營管理，制定年度經營計劃，對酒店的業(yè)績、服務及品質負責，確保酒店經營和管理指標的完成； 2.?負責酒店組織市場推廣及銷售工作，做好酒店市場調研、落實運營各OTA平臺維護； 3.?根據品牌運營標準，結合酒店具體實際，健全并嚴格落實酒店規(guī)章制度、操作流程，使酒店的每一項工作“規(guī)范化、細節(jié)化、效率化”； 4. 維護店內賓客關系，對賓客入住期間的意見和建議進行征詢、采納，靈活有效處理突發(fā)情況并總結和上報處理情況； 5. 全面負責酒店團隊員工招聘、培訓及人事管理工作，組建高效富有競爭力的酒店團隊； 6.?維護周邊鄰里關系、社區(qū)關系及積累同行資源，保持良好關系以便日后正向積極的品牌傳播，為店的品牌形象及傳播負責； 7.?落實及跟進酒店宣傳工作、促銷工作及主動策劃或協(xié)助策劃日常活動；???? 8.?結合實際經營情況輔助運營制定或完善店內各項SOP，并監(jiān)督落實； 9.維護和調節(jié)團隊人員之間的關系，令團隊保持活力。 10. 負責酒店的成本管控，嚴格審查酒店各項成本費用支出，督導酒店節(jié)能工作，確保酒店的運營成本和費用得到合理控制，確保酒店資產的損耗率符合公司規(guī)定； 11. 督導部門人員的日常工作，負責店內人事工作的監(jiān)督、指導工作，實行走動式管理酒店各部門、區(qū)域，并直接與顧客和員工接觸、交流。 崗位要求： 1、大專以上學歷，形象端莊得體、有親和力； 2、有酒店或民宿工作、管理經驗（3年以上）； 3、有團隊管理能力，具備很強的目標感、執(zhí)行力、責任心； 4、善于溝通交流及具有一定的審美能力； 5、對服務行業(yè)有熱情，性格陽光正面；? ? 6、熟練使用民宿PMS系統(tǒng)、OTA系統(tǒng)、辦公軟件；

職責描述： 1. 全面負責酒店的經營管理。 2. 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 3. 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 4. 負責制定酒店的經營預算和決算，提出更新改造和投資計劃。 5. 落實酒店年度財務預算，向各部門下達年度工作指標。 6. 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7. 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8. 做好酒店機構設置、員工編制及重要人事變更。 9. 指導培訓工作，培養(yǎng)人才，提高整個酒店的服務質量和員工素質。 任職要求： 1.三年以上酒店總經理任職經歷，以往任職酒店品牌及經營效益良好。 2.候選人個人形象佳，同等條件下女優(yōu)先，熟悉廣州酒店市場者優(yōu)先 3. 熟悉酒店各部門服務及管理流程。 4. 善于管理和經營團隊，事業(yè)心強。

崗位職責： 1. 全面管理：負責酒店的整體運營管理，確保酒店各項業(yè)務順利進行，達成經營目標。 2.戰(zhàn)略規(guī)劃：制定并執(zhí)行酒店的長期發(fā)展戰(zhàn)略，提升酒店品牌影響力和市場競爭力。 3. 財務管理：監(jiān)控酒店財務狀況，控制成本，優(yōu)化資源配置，確保酒店盈利水平。 4. 客戶服務：監(jiān)督服務質量，處理客戶投訴，確保顧客滿意度，提升客戶忠誠度。 5. 團隊建設：領導和管理各部門經理及員工，培養(yǎng)高效團隊，推動員工職業(yè)發(fā)展。 6. 市場推廣：與市場銷售部門合作，制定營銷策略，拓展客源渠道，提升酒店入住率。 7. 安全合規(guī)：確保酒店運營符合法律法規(guī)要求，保障客人和員工的安全。 任職要求： 1. 教育背景：大專及以上學歷，酒店管理、工商管理等相關專業(yè)優(yōu)先。 2. 工作經驗：8年以上酒店行業(yè)經驗，有機場酒店管理經驗。 3. 領導能力：具備卓越的領導力和決策能力，能夠帶領團隊實現(xiàn)目標。 4. 溝通協(xié)調：出色的溝通技巧，能夠與不同層級的人員有效協(xié)作。 5. 創(chuàng)新思維：富有創(chuàng)新精神，能夠根據市場需求調整經營策略。 6. 語言能力：溝通能力強，具備良好的書面表達能力。

崗位職責： 1. 全面管理：負責酒店的整體運營管理，確保酒店各項業(yè)務順利進行，達成經營目標。 2.戰(zhàn)略規(guī)劃：制定并執(zhí)行酒店的長期發(fā)展戰(zhàn)略，提升酒店品牌影響力和市場競爭力。 3. 財務管理：監(jiān)控酒店財務狀況，控制成本，優(yōu)化資源配置，確保酒店盈利水平。 4. 客戶服務：監(jiān)督服務質量，處理客戶投訴，確保顧客滿意度，提升客戶忠誠度。 5. 團隊建設：領導和管理各部門經理及員工，培養(yǎng)高效團隊，推動員工職業(yè)發(fā)展。 6. 市場推廣：與市場銷售部門合作，制定營銷策略，拓展客源渠道，提升酒店入住率。 7. 安全合規(guī)：確保酒店運營符合法律法規(guī)要求，保障客人和員工的安全。 任職要求： 1. 教育背景：大專及以上學歷，酒店管理、工商管理等相關專業(yè)優(yōu)先。 2. 工作經驗：8年以上酒店行業(yè)經驗，至少3年同崗位或高層管理經驗。 3. 領導能力：具備卓越的領導力和決策能力，能夠帶領團隊實現(xiàn)目標。 4. 溝通協(xié)調：出色的溝通技巧，能夠與不同層級的人員有效協(xié)作。 5. 創(chuàng)新思維：富有創(chuàng)新精神，能夠根據市場需求調整經營策略。 6. 語言能力：溝通能力強，具備良好的書面表達能力。

崗位職責： 1. 全面管理：負責酒店的整體運營管理，確保酒店各項業(yè)務順利進行，達成經營目標。 2.戰(zhàn)略規(guī)劃：制定并執(zhí)行酒店的長期發(fā)展戰(zhàn)略，提升酒店品牌影響力和市場競爭力。 3. 財務管理：監(jiān)控酒店財務狀況，控制成本，優(yōu)化資源配置，確保酒店盈利水平。 4. 客戶服務：監(jiān)督服務質量，處理客戶投訴，確保顧客滿意度，提升客戶忠誠度。 5. 團隊建設：領導和管理各部門經理及員工，培養(yǎng)高效團隊，推動員工職業(yè)發(fā)展。 6. 市場推廣：與市場銷售部門合作，制定營銷策略，拓展客源渠道，提升酒店入住率。 7. 安全合規(guī)：確保酒店運營符合法律法規(guī)要求，保障客人和員工的安全。 任職要求： 1. 教育背景：大專及以上學歷，酒店管理、工商管理等相關專業(yè)優(yōu)先。 2. 工作經驗：8年以上酒店行業(yè)經驗，至少3年同崗位或高層管理經驗。 3. 領導能力：具備卓越的領導力和決策能力，能夠帶領團隊實現(xiàn)目標。 4. 溝通協(xié)調：出色的溝通技巧，能夠與不同層級的人員有效協(xié)作。 5. 創(chuàng)新思維：富有創(chuàng)新精神，能夠根據市場需求調整經營策略。 6. 語言能力：溝通能力強，具備良好的書面表達能力。

【崗位職責】 1、 全面負責酒店的經營管理。 2、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡化、高效化。 3、 負責實現(xiàn)酒店的營業(yè)收入指標和利潤指標。 4、 負責制定酒店的經營預算和決算，提出更新改造和投資計劃。 5、 落實酒店年度財務預算，向各部門下達年度工作指標。 6、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 7、 負責做好酒店與各界人士的公共關系,樹立酒店良好形象。 8、 做好酒店機構設置、員工編制及重要人事變更。 9、 指導培訓工作，培養(yǎng)人才，提高整個酒店的服務質量和員工素質。 【崗位要求】 1、大專以上學歷，相關管理專業(yè)。 2、 從事星級酒店工作10年以上，具有5年以上相關高層管理工作經驗。 3、 熟悉酒店各部門服務及管理流程。 4、 善于管理和經營團隊，事業(yè)心強。 5、 有較強的溝通、計劃、決策和綜合判斷能力。

Position Summary職位概述 Oversees and directs all aspects of the hotel operational departments which include: Front Desk Service, Food & Beverage/Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments.? Ensures these departments are well run by focusing on the following aspects: Maximization of revenues and profits, minimization of operating costs, implementation and follow up of service standards/team member training.? Ensures highest levels of customer satisfaction. 負責監(jiān)督導和指導酒店的運營部門包括前廳，餐飲/廚房，管家，工程，安保，健身中心及其他相關的經營部門。確保這些部門在以下幾個方面的正常運營：收入和利潤的最大化，運營成本最小化，實施和監(jiān)督服務標準/團隊成員的培訓。確保顧客滿意度維持在最高水平。 1.???????? To support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues:? in particular, the GM, DBD, FC& HRD. 通過和管理層建立良好的工作關系來支持酒店的管理戰(zhàn)略，尤其是和總經理，商務發(fā)展總監(jiān)，財務總監(jiān)和人力資源總監(jiān)。 2.???????? Fully contribute to the design of the hotel’s business strategy. 全力關注酒店的經營戰(zhàn) 3.???????? Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service). 積極參與酒店內的管理核心項目。（固定資產，裝修改造，培訓和對客服務） 4.???????? Actively support the DBD by ensuring that Front Desk and F&B team members are fully trained and committed to upselling. 確保餐飲部，前廳部的員工接受規(guī)范的促銷培訓并致力于更好的推銷產品，以此來積極支持商務發(fā)展部的工作。 5.???????? Actively support the DBD in the generation of revenue by ensuring the highest possible level of collaboration in Conference & Banqueting organization to maximize yield and profit. 確保宴會部門的利潤以此來輔助商務發(fā)展部最大可能的創(chuàng)收。 6.???????? Conduct routine inspections of all areas of the hotel. 對酒店的所有區(qū)域例行檢查。 7.???????? To achieve the planned operational profit margins in both Food & Beverage and Rooms 在餐飲和前廳部完成計劃的利潤。 8.???????? Ensure that costs are controlled in a detailed and structured manner. Analyze costs on a monthly basis and prepare action plans (Cost per occupied room, food cost; beverage costs; payroll including overtime; other expenses; other outsource labor or services). 具有細節(jié)的成本控制方法。每月分析成本并制定行動計劃(每間占有房的成本，食品成本，酒水成本，工資包含加班，其他花費，小時工和外包服務)。 9.???????? Ensure that all labour costs are flexed according to levels of demand / activity / season and that opportunities for a better balance between quality and cost through clustering or outsourcing or both are explored fully. 確保所有的勞動力是根據需求/活動/季節(jié)來合理安排的。捕捉集團合作或外包的機會來平衡質量和成本。 10.???? To jointly develop and maintain the closest possible understanding of revenue (in rate, volume or Banqueting) from the DBD to ensure the greatest level of alignment between revenue and cost. 共同開發(fā)維護和關注來自商務發(fā)展的收入（房價，數量或宴會），以確保收入與成本之間的最高水平。 11.???? Ensures that purchasing delivers best quality for the most competitive price is purchased. 確保所采購的物品物有所值。 12.???? To manage all the direct reports (e.g. Chef, F & B Outlet Managers, Housekeeper, Front Desk Manager, Banqueting Manager, Chief Engineer) in a professional and motivating fashion. 用專業(yè)的和激勵的方法管理直接管理范圍內的團隊。（如：廚師，餐廳經理，管家，客戶經理，宴會經理，總工程師） 13.???? Set objectives for each direct report. 為直接管理范圍內的部門設立目標。 14.???? Review performance on a regular and consistent basis. 定期評估表現(xiàn)。 15.???? Offer coaching and guidance when appropriate. 在必要時提供教導和指導。 16.???? Recommend relevant salary reviews. 推薦相關的工資回顧。 17.???? Deal effectively with instances of poor performance. 合理的處理不良表現(xiàn)。 18.???? Identify development needs and future career paths. 確立發(fā)展需求和事業(yè)發(fā)展路線。 19.???? Conduct regular Operations meetings including all direct reports. 組織定期的營運會議包含直接管理范圍內的分部門。 20.???? Recruit high quality team members in conjunction with HR department. 與人力資源部一起挑選高質量的員工。 21.???? Ensure sound performance management practices, through recognition and disciplinary action if necessary. 確保健全的績效管理制度，在必要時采取處罰行動。 22.???? To ensure the team members within Operations are well managed with clear objectives and well trained and that they are deployed in the most productive way. 很好的管理運營部的員工，并確保他們清楚目標并通過了完善的培訓，以及最合理的部署。 23.???? Set clear tasks for each team members. 為每位員工設定清晰的工作任務。 24.???? Allocate team members to tasks in the most flexible and productive fashion (with HRD). 靈活的為分配員工以確保生產力的合理化（和人力資源總監(jiān)）。 25.???? Investigate opportunities for outsourcing. 尋找外包的機會。 26.???? Ensure a fully trained team of departmental trainers is in place with departmental training action plans, rolling 3 month training plan (with HRD). 確保在各部門里有一位接受過部門培訓員培訓的員工，為部門制定培訓計劃，推出季度培訓計劃（和人力資源總監(jiān)）。 27.???? Ensure all team members are fully trained in job skills and customer service based on departmental service standards and records are maintained. (with HRD). 確保每位員工根據部門服務標準接受系統(tǒng)的工作技能培訓和對客服務標準，記錄要保留（和人力資源總監(jiān)）。 28.???? Ensure effective standards of two-way communication exists for all team members. 確保有效地進行雙向溝通。 29.???? Ensures that all team members attending training sessions are being briefed before and debriefed after. 確保員工按時參加先期和后期的培訓。 30.???? Responsible for the participation of all new team members to the Spirit of Hilton Orientation program and ensures departmental induction takes place. 確保新員工參加“希爾頓介紹”的出席情況并提供部門的簡短介紹。 31.???? Ensures that work schedules/rosters are written according to hotel needs and compliance to labour laws. 確保排班表是根據酒店的需求制定的并遵循了勞動法。 32.???? To ensure the highest standards of quality in all aspects of the hotel operation, guaranteeing that brand values and standards are never compromised. 確保酒店運營維持在最高的質量標準，不違背品牌價值和標準。 33.???? Ensure highest possible levels of customer service across the operation. 盡可能的提供高標準的服務。 34.???? Actively follow up on SALT & AQ reports instituting corrective actions in a fast and effective manner. 積極跟進SALT和AQ、有效率的采取整改措施。 35.???? Actively investigate what further reforms to the operation may be necessary to raise standards. 積極地討論如何進一步的改革以及重新制定標準的可能。 36.???? Ensure that brand standards / use of logo are never compromised. 確保不違反品牌標準和logo的使用規(guī)定。 37.???? To oversee the running of all Food & Beverage operations ensuring that all department service standards are met consistently. 確保各餐廳一貫的遵循服務標準。 38.???? Guarantee all aspects of food & service quality in all the outlets. 確保食品和酒水質量。 39.???? Oversee the management of all outlets, the kitchen(s) and Banqueting ensuring that standards, efficiencies and quality are actively promoted and delivered. 確保廚房和宴會部門遵循標準，提供有效率的和高質量的服務。 40.???? Ensure the most cost-effective F & B purchasing / menu engineering to meet cost/revenue priorities. 確保餐飲采購、菜單工程滿座成本收益的優(yōu)先次序。 41.???? To investigate and implement new F& B concepts with the full involvement of the GM & the VP. 與總經理和副總裁一起開發(fā)實施新的餐飲理念。 42.???? Through F&B departmental Managers ensure the most cost-effective promotion of all aspects of the F & B operation in conjunction with the DBD (menu presentations/menu/pricing/promotions and ongoing activities. 促動餐飲部經理與商務發(fā)展部共同創(chuàng)造本清利厚的餐飲推廣活動（菜單/價錢/推廣）。 43.???? Assist DBD in establishing (with C&C Sales) an efficient and competitive C&C strategy including all pricing. 輔助商務發(fā)展總監(jiān)建立一個有效的具有競爭力的會議和外賣戰(zhàn)略包含價位。 44.???? Evaluate competitors products and price policy twice per year. 對競爭對手的價格和產品進行一年兩次的調查。 45.???? To oversee the running of all Rooms Division operations ensuring that all departmental service standards are met consistently. 確保房務區(qū)域的所有部門一貫的遵循服務標準。 46.???? To ensure that the Front Desk operation, including telephone and all uniformed services, works to the highest standards for customer satisfaction and cost-effectiveness. 確保所有前臺員工包含總機，始終提供高標準的服務以及成本效應。 47.???? To ensure that all Front Desk systems are fully and effectively utilized and that regular, ongoing training is organized. 前廳部的所有系統(tǒng)都在有效地利用，并持續(xù)地提供培訓。 48.???? To ensure that the housekeeping function (whether outsourced or not) is run to the highest professional quality standards at the lowest level of cost. 確保管家部（不論外包與否）使用最低的成本，達到高質量的標準。 49.???? Ensures good work liaisons with other departments (Hsk/ Eng/ Accounting). 與其他部門保持良好的合作（管家，工程、財務）。 50.???? Participates in Weekly FO meetings to analyse performance/business and to implement action for improvement and team spirit. 每周參加前廳部部門會議，分析表現(xiàn)/生意和制定發(fā)展計劃。 51.???? Ensures with the FDM and Revenue Manager that a maximum occupancy is reach daily. 與前廳和收入經理共同確保每天達到最高的出租率。 52.???? Guides FDM on daily strategy (overbooking-out/booking). 每天為前廳經理提供戰(zhàn)略的指引（預訂）。 53.???? Responsible to ensure best quality of cleanliness throughout the hotel. 確保酒店的衛(wèi)生狀況良好。 54.???? Ensures VIP rooms are checked on a daily basis. 確保每天檢查VIP房間。 55.???? To oversee the running of an Engineering operation ensuring that all departmental service/legal/safety standards are met consistently. 確保工程部的運營一貫的遵循部門標準/法律/ 安保規(guī)定。 56.???? To ensure that the Engineering team works within all legal and organizational standards and that technical efficiency is maintained at an optimum level. 確保工程部的各項工作均符合法律要求，技術標準和效率保持最佳水平。 57.???? With the Chief Engineer and, most importantly, the General Manager, ensure that the highest possible attention is paid to the safety and security of all guests and staff through detailed reviews and checks on all procedures, equipment etc. 與總工程師，尤其是總經理，要通過細致的檢查對與客人和員工安保工相關的事宜輔以高度重視。 58.???? Challenge existing levels of POMEC expenditure with the Chief Engineer ensuring that energy, payroll and other costs are at the lowest possible level consistent with safety and quality standards. 與總工程師確保POMEC的開支，其中包含能源，薪金和其他花費在遵循安全質量標準的前提下保持最低的花費。 59.???? Ensure effective planning of maintenance works to guarantee standard of product quality. 有效的計劃維修工作來確保生產質量安全。 60.???? Ensures through Chief Engineer that repairs are recorded and dealt with in the quickest possible time. 確保維修工作以及相關的事宜在第一時間解決并記錄在案。 61.???? To ensure that all IT supplies are ordered and delivered against clearly defined specifications and within or better than agreed budget limits. 確保所有的IT項目供應有序并明確界定的規(guī)格，并控制在預算范圍內或有所結余。 62.???? Ensure the IT SOX compliance. 確保遵循IT SOX的審核標準。 63.???? Ensure all IT related contracts are up to date. 確保所有IT相關的合同及時更新。 64.???? Ensure all IT operations are in line with the P&P. 確保IT相關的運營遵循各項規(guī)章制度。 65.???? Prepare yearly budgets in conjunction with GM/DBD/FC/HRD for- revenue; FF&E; manning; capital expenditure; costs and expenses. 與GM/DBD/FC/HRD共同制定年度預算 – 收入，固定資產，人員，大額項目，成本和花費。 66.???? Review and approval of all expense accounts for Operations Team. 審核和批準營運部門的所有花費。 67.???? Adhere to the hotel’s security and emergency policies and procedures. 堅持酒店安全制度、緊急情況處理規(guī)定和程序。 68.???? To ensure that all team members have a complete understanding of and adhere to the Hotel’s Team member Rules and Regulations. 確保員工充分的理解并遵守員工手冊內容。 69.???? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權更改或補充該職位描述。 70.???? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責和被指派的職責。

【職位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets. What will I be doing? As the Director of Operations, you will be responsible for performing the following tasks to the highest standards: -Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects customer service refurbishment). -Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals. -Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded. -Respond to audits that are completed by the company to ensure continual improvement is achieved. -Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations. -Comply and exceed hotel and company service standards. -Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action. -Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company. -Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction. -Hold regular briefings and communication meetings with the HOD team. #LI-VG2 【任職要求】 What are we looking for? A Director of Operations serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviors, skills, and values that follow: -A degree or diploma in Hotel Management or equivalent -Strong commercial acumen, preferably with experience in Food & Beverage or Rooms Management -Experience in managing budgets, revenue proposals and forecasting results -In-depth knowledge of the hotel / leisure / service sector -Strong leadership skills to effectively manage and motivate the team to achieve high level performance and exceed targets -Accountable and resilient -Able to work under pressure It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: -Knowledgeable of hotel property management systems -Previous experience in the same or similar role What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

【職位描述】 A Director of Human Resources will manage Human Resource related activities including succession planning, talent management, recruitment, learning and development and training, performance management, compensation and benefits, and employee relations initiatives. What will I be doing? As a Director of Human Resources, you will be responsible for the effective management and performance of all Human Resources related activities. This includes talent management, succession planning, learning and development and training, performance management, compensation and benefits, employee relations, and health and safety initiatives. Specifically, a Director of Human Resources will perform the following tasks to the highest standards: -Plan and forecast the short and long-term talent requirements for the hotel to support its business plans -Maintain a best practice recruitment approach, including the Company's vacancy management system, to attract the best applicants -Build a strong career and succession planning system to retain and develop talent -Implement training and development strategies to continuously improve performance and customer service -Oversee the hotel's human resources database and payroll system -Provide a framework for counseling, coaching, and welfare services -Manage the Opinion Survey and the calendar of Team Member social events -Manage and resolve, promptly and completely, all employee relations issues -Maintain an awareness of competitor human resources activities and best practices #LI-VG2 【任職要求】 What are we looking for? A Director of Human Resources serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: -Tertiary qualifications, or other collegiate-level degree, in Human Resources or related field, required -Previous human resources management experience in the hotel, leisure, and/or retail sector -Excellent leadership skills and exceptional communication skills -Strong commercial/business acumen -A passion for leadership and the vision to create a winning team What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

1.在總經理帶領下，負責酒店的日常經營管理工作，對各項經營管理指標負責。 2.提出酒店的經營管理思路，協(xié)助確定酒店年度經營計劃，并指揮落實。 3.協(xié)助建立健全酒店內部管理系統(tǒng)、運行機制及各項規(guī)章制度。 4.協(xié)調各部門關系。 5.研究市場發(fā)展趨勢，協(xié)調制定酒店各服務產品價格體系。 6.審定酒店的市場營銷方案，不斷開拓市場。 7.提高酒店的管理水平、服務質量。 崗位要求 1 大專以上學歷，旅游、酒店管理專業(yè)為佳。 2 有前廳，餐飲，客房等崗位管理經驗。 3 熟悉酒店各營業(yè)部門的服務及管理流程，善于成本控制。 4 具有良好的協(xié)調溝通、管理和團隊建設能力,事業(yè)心強，抗壓能力強。