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Has full awareness, manages and supervises all tasks of his/her staff. 熟練掌握管理及監(jiān)督員工的工作的技能。 Supervise and direct Bell Desk activities and Bell Staff as well as Doorman, valet parking, elevator staff. 監(jiān)督及指導行李臺的工作，包括行李員，門童，代客泊車服務及電梯工。 Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail. 負責整理和分發(fā)客人及辦公信件，以及回復信件。 Provide information pertaining to all hotel services, local places of interests,?restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests. 提供酒店的所有信息，當?shù)氐奶厣?，餐飲，醫(yī)療設(shè)施，旅游景點以及客人感興趣的一切信息服務。 Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits. 優(yōu)先推廣酒店內(nèi)部的餐飲，熟知各個餐廳的營業(yè)時間和特色。 Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean. 確保大堂的整潔，煙灰缸要保持干凈。 Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management. 協(xié)調(diào)及安排服務，諸如對客服務，對內(nèi)服務以及經(jīng)理指派的的其他事務。 Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times. 負責保持及更新酒店信息指南，確保所有的信息準確無誤。 Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures. 根據(jù)酒店出租率及預計率，以及有無大型團隊入住，特別是早到或晚離的情況，安排高效的工作進度及節(jié)假日休息。 Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently. 確保所有的行李員保持整潔的儀容儀表，準時到崗，準確高效地完成指派工作。 Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager. 在值班經(jīng)理不在時，能夠處理客人投訴。和其他部門經(jīng)理保持良好的合作關(guān)系。 Is fully aware of the Credit policy. 熟知酒店財務政策。 Is fully aware of FL & S standards. 熟知防火及安全的所有步驟及標準。 Performs related duties and special projects assigned. 能夠完成所有相關(guān)及指派工作。 Observes, obtains and notes down any useful guest preferences or comments received and passes them to his supervisor to be kept by the hotel for future reference. 觀察，收集并記錄客人的喜好或建議，并交給主管為酒店保存，以便日后參考。