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1.Assists the General Manager in theoverall running of the hotel by participating in the decision-making related tothe hotel policy, philosophy, directions, goals and objectives and by takingappropriate action for their implementation as directed..通過參與酒店的規(guī)定,經(jīng)營(yíng)理念\目標(biāo)和目的的決策,協(xié)助酒店總經(jīng)理保障酒店正常運(yùn)行。有房務(wù)部相關(guān)工作經(jīng)驗(yàn)。
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2. Oversees the performance of theRooms Division (the Front Office Manager, the Executive Housekeeper, the GuestServices Manager, the Security Manager, SPA ) and F&B Departments. Providesguidance and assistance in the execution of their responsibilities and helpsthem set their respective departmental objectives.
輔佐房務(wù)部門(前廳經(jīng)理,行政管家,安全部經(jīng)理,水療部)和餐飲部門的表現(xiàn),指導(dǎo)和協(xié)助他們?cè)O(shè)立部門目標(biāo)、履行職責(zé)。
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3. Directs and controls allsubordinate Rooms and F&B associates to ensure that all day-to-dayoperational matters are handled on time and guest expectations are met.
管理并指導(dǎo)房務(wù)部和餐飲部門的員工,以確保所有營(yíng)運(yùn)日常事務(wù)及時(shí)處理,客戶期望得到滿足。
4. Oversees the quality, consistency and presentation in the outlets underhis/her responsibility to ensure that they conform to the requisite standardsof the hotel and meet or exceed customer expectations.
?監(jiān)督外包單位的服務(wù)質(zhì)量、服務(wù)標(biāo)準(zhǔn)以及實(shí)際操作,以確保其提供符合酒店規(guī)定的服務(wù)標(biāo)準(zhǔn),確保其達(dá) 到或超過顧客的期望。
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5. Coordinates in conjunction with the Sales & Marketing Department the preparation and implementation of annual packages or special promotions regarding guest rooms and F&B activities.
協(xié)助市場(chǎng)營(yíng)銷部做好針對(duì)客房和餐飲年度優(yōu)惠促銷活動(dòng)的制定。
6. Ensures the implementation and maintenance of operations equipment and linen par stocks in the concerned departments and oversees inventory taking and control.
監(jiān)督并確保維護(hù)酒店設(shè)施設(shè)備,并協(xié)助相關(guān)部門做好酒店布草在有關(guān)部門的盤存和控制。
7.? Assists in the preparation of the hotel’s annual budget; morespecifically prepares, monitors and controls the budgets of the Rooms Divisionand F&B Departments.
?協(xié)助編制酒店年度預(yù)算,尤其是編制和控制房務(wù)部和餐飲部的預(yù)算。
8.? Participates in the preparation of the annual business plan in theapproved corporate format, including explanations, comparison analysis andvariances.
參與批準(zhǔn)酒店年度經(jīng)營(yíng)計(jì)劃,包括對(duì)年度計(jì)劃的差異分析和解釋。
9.? Reviews operational reports daily.
?審閱每日營(yíng)收?qǐng)?bào)告。
10.? Maintains and efficient administration by preparing and submittingoperational reports on time.
?準(zhǔn)時(shí)提交各類報(bào)告確保行政管理的有效性。
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11.? Reviews the property status with the individual department headsunder his/her responsibility to ensure that the quality and service standardsare maintained throughout.
?通過檢閱各獨(dú)立部門在其部門領(lǐng)導(dǎo)的管理下所產(chǎn)生的酒店?duì)I運(yùn)數(shù)據(jù)來確保酒店的服務(wù)質(zhì)量和服務(wù)標(biāo)準(zhǔn)。
12.? Reviews the guest ratings and follows up accordingly to correctproblem areas.
?關(guān)注客戶的評(píng)價(jià)并跟進(jìn),使酒問題得到及時(shí)糾正。
13.? Monitors the guests’ correspondence for the hotel and ensures thatany problems/shortcomings are quickly identified and resolved, with feedbackgiven to the guest accordingly. 管理客戶的對(duì)酒店的留言或信件,確保問題/缺點(diǎn)能夠得到快速的呈現(xiàn)并解決,使顧客能夠得到及時(shí)的反饋,維護(hù)悅榕集團(tuán)的服務(wù)品質(zhì)及標(biāo)準(zhǔn)。