【崗位職責(zé)】
·?????????Develop deep understanding andknowledge of key sectors targeted by hotel, and gain sectorial/accountexpertise when necessary to maximise guest satisfaction
·?????????具備酒店所需的專業(yè)知識及技能,滿足客人所需,提高賓客滿意度。
·?????????Prepare Weekly Events Forecastsand other supporting documents
·?????????準(zhǔn)備每周宴會預(yù)測及其他需要的支持文件
·?????????Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest satisfaction
·?????????確保對客服務(wù)的及時性,使得整個活動中賓客的滿意程度達(dá)到最高
·?????????Ensure timely delivery ofMaster Invoice to customers and facilitate payment
·?????????確保主發(fā)票及時交付給客戶,并協(xié)助客戶付款
·?????????Work closely with theReservations, Sales & Marketing, and F&B departments to ensure theaccounts from the events are consolidated and reconciled
·?????????與預(yù)定,銷售部門及餐飲部門保持密切的溝通,確保整個會議活動順利進(jìn)行。
PEOPLE 員工團(tuán)隊
·?????????Team up with counterpart MICEFulfillment staff to deliver sector/customer specific services when appropriate
·?????????與相關(guān)的活動管理人員合作,在適當(dāng)?shù)臅r候?yàn)椴块T或客戶提供具體的服務(wù)
·?????????Communicate to his/her superiorany issues encountered and other relevant information
·?????????對于遇到的問題及與工作相關(guān)的信息,隨時與上級保持溝通
·?????????Attend and participate intraining sessions, daily briefings and other meetings as required
·?????????視需要積極參加培訓(xùn)、日常簡報和其他會議
·?????????Where applicable, supervise,guide and train Events Coordinators in carrying out their responsibilities
·?????????在適當(dāng)?shù)那闆r下,監(jiān)督、指導(dǎo)和培訓(xùn)宴會協(xié)調(diào)員履行職責(zé)
GUEST EXPERIENCE 賓客體驗(yàn)
·????In the pre-event planning process,consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
·???? 在活動前策劃過程中,與會議策劃人員協(xié)商確定最佳會議室配置、會議流程、菜單規(guī)劃、餐飲協(xié)調(diào)、餐桌布置、會場布置方案等,提高會議效率
·????Meet with each meeting plannerdaily to debrief on daily events, review consumption, bill and any exceptionsto contracted billing and review estimates of final billing
·???? 隨時與會議組織者溝通,匯報日?;顒樱瑢彶橄M(fèi)賬單和合同賬單,并審查最終賬單。
·????Plan and conduct pre-event meetingswith clients and catering staff to determine potential enhancements to theguest experience
·???? 協(xié)助并開展與客戶舉辦活動前會議,發(fā)掘提升賓客體驗(yàn)的各種潛在機(jī)會
·????Assigned upon situation, be thepoint-of-contact to give immediate assistance in order that customer’s needsare met quickly and their event runs smoothly
·???? 根據(jù)工作安排,作為協(xié)調(diào)人員提供即時協(xié)助,以便客戶的需求得到快速滿足,促進(jìn)活動順利進(jìn)行
·????Organise post-event calls andcollect Feedback Survey and follow up with customers to obtain event feedbackand identify further business opportunities
·???? 活動結(jié)束后的對客戶進(jìn)行電話回訪,及時跟進(jìn)客戶的反饋意見,以獲得活動總結(jié)從而發(fā)現(xiàn)更多的業(yè)務(wù)機(jī)會
RESPONSIBLE BUSINESS企業(yè)責(zé)任
·????Develop awareness andreputation of the hotel and the brand in the local community
·????提升酒店與品牌在本地的知名度。
·????Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to theenvironment
·???? 制定安保措施,確保會議順利進(jìn)行,將各種干擾或問題發(fā)生的幾率降到最低,就各種會議用品與服務(wù)等為客戶提供指導(dǎo)與建議,盡量減少浪費(fèi)、節(jié)約能源、降低對環(huán)境的影響
·????Perform other duties asassigned.
·????完成其它分配的任務(wù)
【崗位要求】
·????Good communication andnegotiation skills
·????良好的溝通和談判技巧
·????Ability to take initiative,meet deadlines and commitments, and complete tasks and projects as required
·???? 具有積極主動性,能有按時完成任務(wù)的能力
·????Strong organisational skillsrequired to maintain electronic and paper filing systems
·???? 維護(hù)電子和紙質(zhì)文件歸檔系統(tǒng)所需的較強(qiáng)的組織技能
·????Maintain a high level ofknowledge pertaining to policy and procedure and communicates knowledgeeffectively to all personnel when applicable.
·???? 對政策和程序有高度的了解,并在適用的情況下有效地與所有員工溝通。
·????Demonstrates clear andeffective verbal and written skills for the purpose of obtaining and conveyinginformation to clients, technicians, management and team members as well asproducing reports
·???? 為客戶、技術(shù)人員、管理人員和團(tuán)隊成員提供清晰有效的口頭和書面信息,并提供相應(yīng)的報告
·????Excellent PC skills (includingMS Office)
良好的電腦操作技能(包括 MS Office )。