Job overview職位概述
The Events Director will manage and provide day-to-day leadership tothe Events Team, respectively. As such, the Events Director is responsible forsuccessful event execution, which includes steps such as meeting/eventplanning, co-ordination with hotel operations and clients before, during andafter each meeting/event.
會議銷售總監(jiān)將會議銷售管理和會議銷售提供日常領(lǐng)導團隊,分別。因此,會議銷售主管負責執(zhí)行成功的會議銷售,其中包括步驟如會議/活動策劃,協(xié)調(diào)與酒店運營和客戶之前,期間和之后每次會議/活動。
This role also involves working closely with the MICE FulfillmentTeam to develop expertise in understanding sectorial/customer needs to driveguest satisfaction and incremental revenue.
這個角色還包括與團隊銷售實現(xiàn)團隊密切合作開發(fā)專業(yè)知識在理解分類/客戶需求推動客人滿意度和增量收入。
Duties and Responsibilities工作職責
FINANCIAL RETURNS? 財務回報
·????Develop deep understanding andknowledge of key sectors targeted by hotel and ensure products and services areahead of competition to maximise guest satisfaction
·???? 發(fā)展關(guān)鍵領(lǐng)域的深刻理解和知識的目標酒店和確保產(chǎn)品和服務的競爭,提高客人滿意度
·????Provide creative input intoMeetings Product Development to maintain a point of differentiation bydeveloping innovative product and revenue opportunities
·???? 為會議提供創(chuàng)意產(chǎn)品開發(fā)維護的分化通過開發(fā)創(chuàng)新產(chǎn)品和收入機會
·????Ensure the timely follow-up andpursuit of strategic relationships with customers and stakeholders in order todrive the highest levels of guest experience
·???? 確保戰(zhàn)略關(guān)系的及時跟進和追求與客戶和利益相關(guān)者為了推動客戶體驗的最高水平
·????Contribute actively to thecompilation of annual business plan and strategic sales & marketing plans
·???? 貢獻積極編制年度業(yè)務計劃和戰(zhàn)略銷售&市場營銷計劃
·????Conduct and/or assist the salesteam with customer negotiations
·???? 行為和/或協(xié)助銷售團隊與客戶談判
·????Ensure timely delivery ofMaster Invoice to customers and help with facilitating payment
·???? 確保交貨及時掌握客戶和幫助促進付款發(fā)票
·????Participate in the preparationof the annual departmental operating budget and financial plans. Monitor budgetand up sell products and services while minimising waste to increase revenue
·???? 參與準備年度部門經(jīng)營預算和財務計劃。監(jiān)控預算和銷售產(chǎn)品和服務而最小化浪費增加收入
·????Negotiate food and beverageprices, function space, and hotel services within approved departmental bookingguidelines
·???? 食品和飲料價格談判、功能空間、批準部門預訂和酒店服務指南
PEOPLE?? 員工團隊
·????Direct day to dayconference/convention activities, plan and assign work, and establishperformance and development goals for team members
·???? 直接每天會議/會議活動,計劃并分配工作,為團隊成員建立性能和發(fā)展目標
·????Provide effective leadership toevents teams, including the ability to direct activities according to therelevant detailed SOPs
·???? 會議銷售提供有效的領(lǐng)導團隊,包括能夠直接根據(jù)相關(guān)活動詳細的安撫
·????Enhance team performancethrough effective communication and coordination with other departments. Ensureappropriate staffing levels based on guest volume. Develop and sustaineffective relationships with clients, maximizing satisfaction and on-sell opportunities
·???? 提高團隊績效與其他部門通過有效的溝通和協(xié)調(diào)。確保適當?shù)娜藛T編制基于客人體積。發(fā)展和維持有效的與客戶的關(guān)系,最大化滿意度和上賣出的機會
·????Communicate to his/her superiorany issues encountered and other relevant information
·???? 和他/她的上級交流遇到任何問題和其他相關(guān)信息
·????Organise training sessions,daily briefings and other meetings as required; ensure staff has the tools,training and equipment to carry out job duties
·???? 組織訓練,每日簡報和其他會議要求,確保員工有工具、培訓和設備進行工作職責
·????Conduct periodic formal reviewswith the Events Team on their targets and goals
·???? 進行正式的定期評審和會議銷售團隊目標和目標
·????Conduct Annual Performancereviews, set Key Performance Objectives and Personal Development plans in linewith IHG standards and brand standards for each member of the team
·???? 進行年度績效考核,設定關(guān)鍵績效目標和個人發(fā)展計劃符合洲際酒店標準和品牌標準為每一個團隊的成員
·????Recommend and/or initiatesalary, disciplinary, or other staffing/human resource-related actions inaccordance with hotel or company rules and policies
·???? 建議和/或啟動工資、紀律、或其他人事/人力資源相關(guān)行為依照酒店或公司的規(guī)則和政策
·????Act as escalation point forclients and members of Events Team and provide resolution to issues
·???? 作為升級點客戶和項目團隊的成員,并提供解決問題
GUEST EXPERIENCE? 客戶體驗
·????Process customer inquiries inaccordance to specified service standards
·???? 過程客戶調(diào)查按照指定的服務標準
·????Develop and deliver relevantdocumentation to the customer (e.g. loyalty programmes, area attractions,restaurants, facility information)
·???? 開發(fā)和交付相關(guān)文檔給客戶(如忠誠計劃,區(qū)域景點、餐廳、工廠信息)
·????Assign appropriate designatedEvent personnel based on the event requirement
·???? 分配適當?shù)闹付〞h銷售人員基于會議銷售的要求
·????In the pre-event planningprocess, consult with the meeting planners to identify optimal meeting roomconfiguration, recommendation on meeting/break flow, menu planning, food &beverage coordination, table arrangements, decoration options, etc. to improvemeeting efficiency and productivity
·???? 在事前規(guī)劃過程中,咨詢會議規(guī)劃者識別最優(yōu)會議室配置中,建議在會議/打破流,菜單規(guī)劃,食品和飲料協(xié)調(diào),表安排,裝飾選項等提高會議效率和生產(chǎn)率
·????Ensure the team meets with eachmeeting planner daily to debrief on daily events, review consumption, bill andany exceptions to contracted billing and review estimates of final billing
·???? 確保團隊會見每次會議策劃人每日對日常會議銷售匯報,審查消費,比爾和簡約的計費和審查任何異常的估計最終的賬單
·????Plan and conduct pre-eventmeetings with clients and catering staff to determine potential enhancements tothe guest experience
·???? 計劃,開展事前會議與客戶和餐飲員工來確定潛在的增強客戶體驗
·????Analyse and action againstclient satisfaction surveys to improve services and identify further businessopportunities
·???? 對客戶滿意度調(diào)查分析和行動來改善服務和確定進一步的商業(yè)機會
RESPONSIBLE BUSINESS?負責的業(yè)務
·????Develop awareness andreputation of the hotel and the brand in the local community
·???? 發(fā)展意識和酒店的聲譽和品牌在當?shù)厣鐓^(qū)
·????Coordinate safety and securityinitiatives to ensure meetings flow smoothly with minimal interruptions orproblems. Coach and advise clients on meeting options and alternatives thatpotentially reduce waste, save energy and have a minimal impact to the environment
·???? 協(xié)調(diào)安全措施,確保會議順利流以最小的干擾或問題。教練和建議客戶會議選項和選擇可能減少浪費,節(jié)約能源,對環(huán)境產(chǎn)生最小的影響
aCCOUNTABILITY責任范圍
This is a senior level position in a full service luxury, resort, ormajor flagship hotel with high volume catering, banquet, and/or conventionfacilities. May manage professional level and administrative Events teammembers.
這是一個提供全方位服務的豪華高層位置,度假勝地,或與高容量主要旗艦酒店餐飲、宴會、和/或會議設施。團隊成員可以管理專業(yè)水平和管理會議銷售。
Performance of this role should be measured by the following keymetrics:
這個角色的表現(xiàn)應該由以下關(guān)鍵指標
·????Key Performance Objectives setannually (as per IHG policy)
·???? 關(guān)鍵績效目標(根據(jù)洲際酒店政策)
·????Process compliance as theindicated compliance in the Standard Operating Procedures
·???? 流程遵從性的表示合規(guī)標準操作程序
·????Lead Handover Quality
·????領(lǐng)導交接質(zhì)量
·????Other Events KPIs
·????其他會議銷售
·????Repeat sale or upsellingrevenue
·????重復銷售或銷售收入
·????Customer feedback/satisfaction
·????客戶反饋/滿意度
QUALIFICATIONS AND REQUIREMENTS任職要求
Degree or Diploma. A minimum of one year of relevant experience orequivalent work experience in team management, and 2 – 5 years of relevantexperience in customer relations and/or event management in Hospitality or arelated service industry, F&B /Banquet Operations experience preferred.
學位或文憑。至少一年的相關(guān)工作經(jīng)驗或相關(guān)工作經(jīng)驗,團隊管理,和2 - 5年的相關(guān)經(jīng)驗,客戶關(guān)系和/或會議銷售管理在酒店或相關(guān)服務行業(yè),餐飲/宴會操作經(jīng)驗者優(yōu)先。
Expected to possess the following skills:
將具備以下技能:
·????Experience and knowledge ofestablishing and mentoring an office based sales team
·???? 經(jīng)驗和知識建立和指導基于辦公室的銷售團隊
·????Experience to Room Divisionfunction
·????經(jīng)驗劃分功能空間
·????Good communication andnegotiation skills
·????良好的溝通和談判技巧
·????Ability to take initiative,adapt to change, meet deadlines and commitments, and complete tasks andprojects as required
·???? 積極主動,適應變化,滿足期限和承諾,按要求完成任務和項目
·????Strong organizing skills andplanning skills
·???? 很強的組織能力和策劃能力
·????A high level of knowledgepertaining to policy and procedure and communicates knowledge effectively toall personnel when applicable.
·???? 高水平的知識有關(guān)政策和程序和通信知識有效地適用時所有人員
·????Demonstrates clear andeffective verbal and written skills for the purpose of obtaining and conveyinginformation to clients, technicians, management and team members as well asproducing reports
·???? 演示清晰和有效的口頭和書面表達能力為目的的獲取和傳遞信息給客戶,技術(shù)人員,管理和團隊成員以及生產(chǎn)報告
·????Excellent PC skills (includingMS Office)
·???? 優(yōu)秀的電腦技能(包括辦公軟件)
