QUALIFICATION 任職資格:
* College diploma required or above
大專以上學(xué)歷
* Hotel Management, Hospitility Management or related field
酒店管理、旅游管理等相關(guān)專業(yè)
* Minimum of two years of same position experience.Or more than 5 years work experience in low level.
2年以上同等工作經(jīng)歷或5年以上低一級(jí)工作經(jīng)歷
* Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the company.
完全代表酒店,品牌和公司與顧客,員工和第三方交往的能力
* Problem solving, reasoning, motivating, organizational and training abilities.
具有解決問(wèn)題,推理,號(hào)召,組織和培訓(xùn)能力
* Excellent reading, writing and oral proficiency in the English language.
具有英語(yǔ)聽(tīng)說(shuō)讀寫(xiě)能力
JOB DESCRIPTION 職位說(shuō)明:
* Constant customer contact directed towards existing customers and potential customers.
同時(shí)與現(xiàn)有客戶和潛在客戶保持經(jīng)常聯(lián)系
* Complete weekly entertainment and weekly activities plan.
完成每周的款待和活動(dòng)計(jì)劃
* Maintain good business relationship with all producers.
同客戶保持良好的商業(yè)關(guān)系
* To know clearly the hotel objectives and sales target set for his/her area of responsibilities breakdown into weekly, monthly and yearly target set forth in the sales plan.
清楚地了解其分管區(qū)域的銷售目標(biāo),并預(yù)先在銷售計(jì)劃中將其按年/月/周的目標(biāo)進(jìn)行細(xì)分.
* Represents the hotel and participate in domestic and international sales activities.Constant customer contact directed towards existing customers and potential customers.Creative Contribution to rooms and F&B.
代表酒店參與國(guó)內(nèi)外各項(xiàng)銷售活動(dòng)與所有客戶保持聯(lián)系,提升公司的宴會(huì)銷售及餐飲上為酒店尋求更多的業(yè)務(wù)
* Conduct active distribution of product information and create awareness in the market and business segment or responsibility.
積極宣傳酒店產(chǎn)品,為客戶提供全程服務(wù)
* To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary.
提供售后服務(wù),確保認(rèn)真對(duì)待所有投訴,在必要時(shí)與相關(guān)部門(mén)進(jìn)行溝通
* Keep clients advised of latest information regarding hotel’s development..
記錄客戶對(duì)于酒店發(fā)展的建議和最新的信息
* To up keep of updated record of all sales activities for each accounts (including updated database, production tracking, trends and movement of each accounts)and know all current year city events
確保所有客戶信息的時(shí)時(shí)更新,包括數(shù)據(jù)信息的更新,產(chǎn)品跟蹤,客戶動(dòng)向,了解城市當(dāng)年各項(xiàng)活動(dòng)
* Read and route incoming mails. Answer telephone in a professional and efficient manner and provide relevant information to callers .
閱讀電子郵件,接聽(tīng)電話專業(yè)、高效,并能能夠提供相關(guān)信息
* Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.
保證對(duì)所有的來(lái)信和電話詢問(wèn)都進(jìn)行有效的處理,建立一種令人愉快的工作關(guān)系
* Monitors and reports on market and competition within own market segment.To prepare and submit weekly and monthly reports required to be submitted to the Director of Sales.
各自管轄區(qū)域撰寫(xiě)市場(chǎng)及競(jìng)爭(zhēng)者情況報(bào)告,及提交每周和每月報(bào)告
* Monitors and reports on market and competition within own market segment..
根據(jù)各自管轄區(qū)域撰寫(xiě)市場(chǎng)及競(jìng)爭(zhēng)者情況報(bào)告
* Control mailing list and ensure it updated constantly.
控制通訊名錄并保證不斷更新