FINANCIALRETURNS:
財(cái)務(wù)回報(bào):
Achieve budgetedrevenues and personal/team sales goals and maximise profitability. Participatein the preparation of the annual departmental operating budget, the hotelmarketing plan and business plan, and financial plans.?
Create andimplement sales plans that drive measurable incremental occupancy, increaseaverage rates, increase volume, food and beverage and banquet sales.
Produce monthlyreports and sales forecasts to analyse current/potential market and salestrends, coordinate activities to increase revenue and market share and monitorperformance to ensure actual sales meet or exceed established revenue plan.
在預(yù)算內(nèi)達(dá)成營收目標(biāo)和員工銷售目標(biāo),使利潤率最大化。參與制定部門年度預(yù)算、酒店的營銷計(jì)劃、經(jīng)營及財(cái)務(wù)計(jì)劃。
擬定并執(zhí)行銷售計(jì)劃,推動(dòng)客房入住率明顯上升,提高平均房價(jià),提升業(yè)務(wù)量,增加餐飲和宴會(huì)銷售。
準(zhǔn)備每月報(bào)表和銷售預(yù)測(cè),分析當(dāng)前和潛在的營銷趨勢(shì),規(guī)劃各種活動(dòng)增加營收與市場份額,并監(jiān)督員工工作績效,確保業(yè)績超出原先制定的營收計(jì)劃。
PEOPLE:
員工團(tuán)隊(duì):
Manage day-to-daysales activities, plan and assign work, and establish performance anddevelopment goals for team members. Provide mentoring, coaching and regularfeedback to help manage conflict, improve team member performance, andrecognise good performance.?
?Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties.?
Work with otherdepartment managers to ensure proper staffing levels based on guest volume.
處理員工日常銷售事務(wù),計(jì)劃并分配工作,為團(tuán)隊(duì)成員設(shè)立工作績效目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋,幫助解決各種員工矛盾,提升員工績效,并對(duì)員工表現(xiàn)優(yōu)異之處予以認(rèn)可。對(duì)負(fù)責(zé)開發(fā)新客戶、維護(hù)現(xiàn)有客戶并執(zhí)行各項(xiàng)銷售策略的整個(gè)銷售團(tuán)隊(duì)進(jìn)行教育與培訓(xùn)。確保員工接受適當(dāng)?shù)呐嘤?xùn),保證為他們配備完成工作所需的各種工具和設(shè)備。
同其他部門經(jīng)理協(xié)作,確保員工配備情況符合酒店客流量。
GUESTEXPERIENCE:
賓客體驗(yàn):
Provide guestswith information (example: loyalty programmes, area attractions, restaurants,facility information) to enhance guest experience.?
Develop andmaintain relationships with key clients and outside contacts in order toproduce group and/or convention business, to include room sales, food &beverage sales, and catering/banquet services.?
Scheduleconventions and/or business group activities at the hotel and coordinate withother hotel-level departments to facilitate services agreed upon by the salesoffice and prospective clients.
為賓客提供各種信息(如:忠實(shí)計(jì)劃、本地景點(diǎn)、餐廳、設(shè)備信息),以提升賓客體驗(yàn)。
同主要客戶和外部相關(guān)人員建立聯(lián)系并保持聯(lián)絡(luò),借此增加團(tuán)體及會(huì)議業(yè)務(wù)量,包括客房銷售、餐飲銷售和宴會(huì)服務(wù)等。
安排酒店會(huì)議及業(yè)務(wù)團(tuán)隊(duì)活動(dòng),與其它酒店級(jí)部門進(jìn)行協(xié)調(diào),共同完成銷售部門同潛在客戶達(dá)成的協(xié)議中所規(guī)定的各項(xiàng)服務(wù)。
RESPONSIBLEBUSINESS:
企業(yè)責(zé)任:
Identifyoperational problems that reduce the effectiveness of marketing activities andoverall hotel sales performance and work with appropriate department onsolutions.
Develop awarenessand reputation of the hotel and the brand in the local community.
發(fā)現(xiàn)降低營銷效果和酒店整體銷售情況的運(yùn)營問題,同相關(guān)部門協(xié)作共同解決。
提升酒店和品牌在本地的知名度和信譽(yù)。
Perform other duties as assigned. May also serve as manager on duty.
完成其它分配的任務(wù)??赡苄枰獡?dān)任值班經(jīng)理