1.???? To maintain a high customer service focus by approaching your job with the customersalways in mind.
在服務(wù)工作的整個(gè)過程中,時(shí)刻保持高度的客戶服務(wù)意識(shí)。
2.???? To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持積極的工作態(tài)度,做好本職工作,并且主動(dòng)解決問題,能夠始終清晰的與客人或同事進(jìn)行交流。
3.???? To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有積極合作的精神。以熱心的態(tài)度對(duì)待所有的工作, 并樂于借助一切機(jī)會(huì)學(xué)習(xí)技能以便于改進(jìn)自己的工作表現(xiàn)。
4.???? To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有極強(qiáng)的應(yīng)變能力。反應(yīng)迅速并以積極的態(tài)面對(duì)需求的改變, 包括任何工作要求的改變。
5.???? To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有極強(qiáng)的團(tuán)隊(duì)精神,通過合作及對(duì)同事工作的支持達(dá)到團(tuán)隊(duì)的共同目標(biāo)。
6.???? To contribute ideas & suggestions to enhance operational/environmental procedures in the Hotel.
能夠提出對(duì)酒店的運(yùn)作及環(huán)境有益的意見或建議。
7.???? To actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel.
能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施