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崗位職責(zé) 1.熟悉預(yù)訂資料，了解客情。 2.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊和推薦服務(wù)。 3.負(fù)責(zé)為下榻酒店的賓客辦理入住登記和退房手續(xù)。 4.熟練掌握前臺的各項(xiàng)專業(yè)技能。 崗位要求 1.大專以上文化程度，英語良好。 2.性格開朗、溝通能力好，具有較強(qiáng)的服務(wù)意識、銷售意識和責(zé)任感。 3.相貌端正，身體健康。

職位詳情 前臺接待員:底薪+提成+補(bǔ)貼+獎(jiǎng)勵(lì) 上班時(shí)間:08:00-16:00， 16:00-24:00,24:00-08:00(三班倒，站班) 福利待遇:月休4天+包吃住+生日、節(jié)假日福利+帶薪年假+免費(fèi)帶薪培訓(xùn)+晉升空間大 任職要求: 1、年齡18-35歲，有酒店工作經(jīng)驗(yàn)優(yōu)先，可接受應(yīng)屆生， 2、如有從業(yè)經(jīng)驗(yàn)豐富、形象氣質(zhì)佳的人員，薪酬可面議。職責(zé)描述: 1.負(fù)責(zé)客人的登記入住與退房結(jié)賬手續(xù)，按規(guī)定填寫、錄入電腦系統(tǒng); 2.解答客戶對酒店信息的咨詢電話;負(fù)責(zé)管理好客人貴重物品的寄存，并做好記錄。 3.隨時(shí)準(zhǔn)確掌握和了解客房狀態(tài)、價(jià)格等信息，積極有效地推銷客房及服務(wù)項(xiàng)目; 4、熟悉酒店及酒店周邊信息，并為客人提供熱情與周到的問詢服務(wù); 5.負(fù)責(zé)做好當(dāng)班賬務(wù)管理，做好當(dāng)班結(jié)賬工作，確保當(dāng)班營收無誤，收銀準(zhǔn)確， 6.完成上級領(lǐng)導(dǎo)交辦的其他工作事項(xiàng)。

·?????? Welcomes and warm greeting to guest who arriving at the hotel ? ·?????? 熱情問候酒店的賓客，對其到店表示歡迎 ·?????? Prepare daily arrival reports and remember VIP or frequent stay guests name. Try to address each guest by their name. ·?????? 準(zhǔn)備好當(dāng)天工作報(bào)表并熟記VIP客人和經(jīng)常入住賓客的姓名。盡可能在對客時(shí)能稱呼客人的名字。 ·?????? Taking care of revolving door at entrance, especially when children go through it, conduct efficient action when children stuck in and call for further emergency first-aid service to Guest Service Manager ·?????? 關(guān)注酒店的旋轉(zhuǎn)門，在有兒童通過時(shí)需小心，在發(fā)生問題和有緊急事件發(fā)生時(shí)做出快速反應(yīng)并及時(shí)通知酒店的賓客服務(wù)經(jīng)理。 ·?????? Remain current-in all hotel information: events, promotion etc. Answer guests inquiries on Hotel facility and city information. ·?????? 熟知當(dāng)天酒店的所有活動(dòng)為賓客提供必要的信息。 ·?????? Attend daily briefing ·?????? 參加日常部門例會(huì) ·?????? During break, assist VIP Reception Lounge colleague to process check in. Meets and greets VIPs, return guests to provide warm welcome and fond see-offs. ·?????? 在休息輪換時(shí)，協(xié)助貴賓接待廳同事一起幫助客人辦理入住，問候貴賓，回頭客 ·?????? Assumes other duties as assigned by the Front Office Manager / Director of Rooms / Executive Assistant Manager. ·??????? 執(zhí)行可能由前廳部經(jīng)理/房務(wù)總監(jiān)/行政助理經(jīng)理安排的任務(wù)

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity ? 隨時(shí)以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 Registers and rooms all arrivals according to established procedures 按照既定工作程序?yàn)樗衼砜偷怯洸才欧块g。 Maintains intimate knowledge of departmental standards and procedures 熟知部門標(biāo)準(zhǔn)工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。 Maintains cashier float and ensures accurate daily report of all money received 保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進(jìn)行準(zhǔn)確報(bào)告。 Cashes hotel guest’s personal and travelers checks and assists with currency exchange 為酒店客人的個(gè)人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。